Back

Sanders Ford Inc - Service Center

Jacksonville, NC

4.6
356 Reviews

356 Reviews of Sanders Ford Inc - Service Center

Sort by
July 21, 2023

Made and appointment for an oil change. An hour later the vehicle had not moved. Checked in and they said one was being pulled out and in was next. 45 minutes late the vehicle had not moved More

by grtnpwrfloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and Parts Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Sanders Ford Inc responded

We are very sorry to hear about your visit. We strive to ensure each and every customer has a great experience here at Sanders Ford. Please reach out to me at your convenience. I would love to here the details to help further improve our processes. Thanks, Mike Riggs Fixed OPS Director Contact: 252-258-4359 cell store: 910-478-4205

July 19, 2023

Service department is completely incompetent and end up doing more damage than fixing, if you want your vehicle damaged or ran out of fuel then by far 10 out of 10 take it to this dealership to get worked More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and Parts Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ally McKee
Jul 25, 2023 -

Sanders Ford Inc responded

Hi there. I reached out to you on 7/19/23 privately as I have no contact info for you. I haven't heard anything back as of today 7/25/23. We strive to provide our customers with 1st class Service and Sales. We love to have feedback whether its good or bad to further assist on processes and employee coaching. 99.9% of the time we are able to correct any visit issue's or mistakes on our end to make things right. With the lack of response from such a terrible visit I have concerns to whether this is a legitimate survey taken by a customer in need. I left all my personal contact information on the private response if you indeed need assistance. I will be happy to assist you in any way. Mike Riggs Fixed Ops Director Swansboro/Jacksonville

Jul 27, 2023 -

David responded

This was not a one time occurrence and have continually been let down by sanders ford service department, in some instances other ford dealerships were paying yall to fix there mistake and when they got the quote from yall even they said the prices were outrageous and they helped me find somewhere reasonable, not to mention everytime i take a vehicle in to sanders ford service department i have to end up helping the "Ford Certified Techs" find the issue because they cant find it. It's always lovely walking in to such "amazing" customer service to talk to some snooty service advisors that wanna say my warranties arent covered by yall till i get in contact with McDavid ford all the way in Texas to tell your advisors theyre wrong. So I regret to inform you that there is absolutely nothing you can do to "make this up to me" because everytime your dealership causes more stress and damage to my property than good. You will never have my business or referrals ever again, I wouldnt trust this dealership to pick a pebble out of a tire tread of any vehicle.

Aug 01, 2023 -

Sanders Ford Inc responded

Thanks for reply. For someone to have such issue's with our service department I'm not sure why my Service Manager or myself haven't ever had the chance to help you. We have reached out and I still don't know what we worked on, or when. I guess it's much easier to bash us from behind a keyboard. I'm not sure why you didn't fix it yourself. It's apparent you have much more mechanical abilities than any Technician at any Ford dealership. As far as pricing, we are cheaper than any OEM brand within our area. After reading your post & response, I am perfectly fine with your decision to take your vehicle elsewhere. Good luck to whomever that would be. I'm sure they will regret the interaction. Thanks, Mike Riggs Fixed OPS Director Sanders Ford

June 10, 2023

Used the Mobile oil change service. Porter was tremendous. Professional, efficient, very friendly and informative. I was surprised and pleased that they offer this service as its an hou More

by Mburkho579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Porter
May 11, 2023

I liked the fact that the airbag was replaced in my driveway in about 15 minutes. More

by phillymomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Lauffer
May 08, 2023

Pleasant, courteous, kind and professional staff (Governor and Bo). Great service! Service delivered as promised. More

by merijais2827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Governor and Bo
May 08, 2023 -

merijais2827 responded

Bo took care of my vehicle in a timely manner a few minutes ago. Gary entertained another customer and myself in the waiting area with a funny story and gave us water also. That is what you call great customer service!

April 26, 2023

Very polite and quick to reply. Can count on them to help with anything we need. More

by redflutist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service and Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Lauffer
April 20, 2023

Sanders Ford has been our family’s home for the last 10 years! From purchasing to service, they always go above and beyond! Truly family! Highly recommend! More

by Jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service and Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Sirkin, Brittany Smith, Trisha Lauffer
April 13, 2023

They came to my home and did the repair and were done and gone in less than 30 minutes. Great service More

by Jnscott60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2023

I take my car th Sanders or today they came to me because of the great service and pace in which they get the job done. It is my 2nd vehicle I purchased and have been very satisfied over the past 5 years. More

by Dsmithtruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service and Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Evilsizor, Al Sirkin, Jake Bailey, Brittany Smith, Trisha Lauffer
January 19, 2023

Trisha was a really awesome person. I thought she was very energetic and very informative. She definitely knows what she is talking about. I think she should get a raise every month fo More

by joshdeleone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Lauffer
2
...