Sanders Ford Inc

Where to start.Was in an accident Jan 5th needed body work done. Called and asked after the appraisal was done to get an estimated time to finish work 7 -9 business days .That was good news on my part.S work done. Called and asked after the appraisal was done to get an estimated time to finish work 7 -9 business days .That was good news on my part.So authorized them to start the work. One week goes by no word so I call.Talk to the manager of the shop and he says maybe another couple days.Ok.The two days later manager calls and leaves no message .Call back and he is out to lunch and will return my call after he gets back.Never calls so I call.He says the appraisal guy needs to authorize some more repairs we found some things that need fixing.Ok. How much longer are we looking at 1 more week.So I let a week go buy I call to check on it. Oh it should only be another two day.He told me the week before that the bumper would get painted while they were waiting on the other parts.I say what is taking so long , well we just need to paint the bumper should be done monday.To top it off no news on monday so I call tuesday oh we took it to deatal and relized the paint was messed up so we need to repaint should be ready by thursday.Well today is thursday and its the 2nd of Feb.We get a call vehicle is done and ready to be picked up.My husband takes time off from work to go with me to check it out because he is a mechanic.All parts were suppose to be new.The rim was painted , paint was missing in an area, the bumper foam was suppose to be NEW and they left the old piece all broken and covered it up,The brake line was so close to my tire that sooner or later would have fallen off and caused a major reck with no brakes maybe even kill someone.Two plugs holding the bumper on were missing and there was something all over the upper part of my brand new flex that would not come off.These people are lucky I dont sue ,this is fraud and poor poor service !!What kind of managers do they hire. I will never take another vehicle to these people ever.This is why they never had to file for bankruptcy.I should have learned from the first time they ripped us off and did horrible work but we were told there was a new manager and things were different....YEH RIGHT!!! I hate to see what I could not see to the visible eye this is why its going to a local independent place to check there work.They better hope they did what was suppose to or else....... More

i came in to sanders ford looking for a used vehicle to buy and trade my truck in on so i can lower my monthly payments on since i had just got medically retired by the marine and wasnt going to be bringin buy and trade my truck in on so i can lower my monthly payments on since i had just got medically retired by the marine and wasnt going to be bringing in as much income. I started talking with T and he showed me some truck in my price range and one of his appointments came in so he let me work with his partner ted. Ted started calculating some numbers and told me, how would you like to get a brand new F150 and still be in your payment plan? i was stoked so we looked at some new F150 and i found one i couldnt leave the lot without me driving it home. so we put in an application to ford and they said they couldnt finance me cause i didnt make enough, i was furious so i called up my bank navyfed and they granted my wish and gave me plenty to buy that truck and still some. so me and ted started talking and he said well looks good what about insurance and i told him my payments will be high, so he said what about an ugly duckling vehicle and i said great. so he went and talked to joe(his boss) and joe found out i was a wounded warrior and hooked me up with a truck so i can get and still be under my payments and insurance well let me say 200 dollars cheaper every 6 months. they treated me great and love our military and i will refer them to anyone trying to get themselves a nice vehicle with great service. thank you sanders ford i really appreciate it. robert watson usmc/retired More

a direct quote from Mr Shubrick "I don't get paid by the hour I get paid by the sale. I've spent way to much time on this" when in reality every time he called he apologized for being held up with other the hour I get paid by the sale. I've spent way to much time on this" when in reality every time he called he apologized for being held up with other things. More