Sanders Ford Inc | Page 165

I visited another dealership and they told me they could not help me due to my negative equity. I found the car I love at Sanders Ford exactly what I wanted. not help me due to my negative equity. I found the car I love at Sanders Ford exactly what I wanted. More

My experience at this dealership has always been fantastic! We got a great vehicle at a great price, with great customer service. I was very pleased with my overall experience and would highly recom fantastic! We got a great vehicle at a great price, with great customer service. I was very pleased with my overall experience and would highly recommend it to others!! More

Positive experience!! Ralph was very helpful and more than willing to take the extra time to assist us with our recent purchase. I would recommend Sanders Ford to anyone who is looking to purchase a veh than willing to take the extra time to assist us with our recent purchase. I would recommend Sanders Ford to anyone who is looking to purchase a vehicle. More

The service department is near criminal in their actions. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. It was only recently after once again being quoted nearly a $1000 bill for repairs did I start to research costs and reasonable expectations on my own. What I found was shocking. Some examples from my experience: Sanders charges %15 above MSRP for parts which represents a 30% mark-up over wholesale - and this is for a 14 year loyal customer. You can order parts on the internet directly from Ford for considerably less. I had to replace a radiator that was just barely over warranty. After speaking directly with Ford, I received a discount for repairs but after Sanders's mark-ups, the repair still cost me nearly $800. I recently found that a TSP has been released for the radiator; the repair should have cost me no more than $100. My manual locking hubs have frozen to which Sanders wanted several hundred dollars to replace and they left tool marks (damage) on my wheels from trying to force the hubs open. Through multiple sourced, I've since learned that all that is needed was to disassemble and clean the hubs for less than $75. Now most recently, Sanders found a valve on my fuel water separator system that broke off and wanted more than $280 for repairs. After research, I learned that there is a repair kit that doesn't require the full replacement - the repair kit costs $36 from Ford and most dealerships will provide the parts and labor for $140. Also, I had a high pitched noise coming from my drive belt that Sanders's wanted $650 to repair. After researching, I found the drive belt tensioner cost $174 and the belt costs $64 at MSRP directly from Ford. These actions reek of Sanders taking advantage of the largely young Marine customers that have limited experience and even less time to take their vehicles elsewhere. I can’t see how in good conscience Sanders can take such gross advantage of its customers. I certainly in good conscience will never go back. More

This is the 3rd or 4th new car I have purchased from Sanders Ford. We also get our cars serviced @ Sanders. Great customer service, attention to detail and willingness to go above and beyond. Sanders Ford. We also get our cars serviced @ Sanders. Great customer service, attention to detail and willingness to go above and beyond. More

Marty has to be the best car salesman I ever deal with. He is a super nice and great Guy . I would highly recommend him to any one. He is a super nice and great Guy . I would highly recommend him to any one. More

I would recommend to any one looking for a vehicle. The workers are friendly and helpful. I would also like to say that randy needs and has earned a raise in pay. workers are friendly and helpful. I would also like to say that randy needs and has earned a raise in pay. More

Ralph was very easy to work with, He was helpful threw the entire process. was able to order the truck we wanted he was very helpful in showing us everything we ask, i would refer him to anyone who needed the entire process. was able to order the truck we wanted he was very helpful in showing us everything we ask, i would refer him to anyone who needed to buy a new or used vehicle More

Mr. Foy was an excellent saleperson and I would highly recommend him to my friends and family when they are in the market for a new car. recommend him to my friends and family when they are in the market for a new car. More

Zach was told from the beginning that I knew what we wanted and tha I was only buying if the price was right. I also told him that I had went to three different dealerships and didn't get what I wanted wanted and tha I was only buying if the price was right. I also told him that I had went to three different dealerships and didn't get what I wanted (price wise). He immediately told me to head in and he'd work it. He continued to we were happy and did everything to get my wife the vehicle she wanted! I strongly recommend him and sanders ford of Jacksonville. More