Sanders Ford Inc

Charles Arnold was recommended to my husband and I by Valerie King in your service department. She told us that Charles was the most honest and above board salesperson there. I have to say that was the Valerie King in your service department. She told us that Charles was the most honest and above board salesperson there. I have to say that was the understatement of the century. Charles Arnold treated us like family from the moment he met us. He went above and beyond the call of duty to find the exact Ford Expedition that I wanted. It took him a number of months to find the 2011 Ford Expedition that I purchased from him but never during that period did he ever give up looking. He was extremely good about keeping me in the loop and letting me know what he had found. Every time he found one, he not only sent me pictures via email but if he thought I would like it, he also brought the vehicle to the Swansboro dealership so that I didn't have to drive from Swansboro to Jacksonville. After an awful lot of hard work and searching, Charles found EXACTLY what I was looking for. I had told him when he was looking not to worry I would wait till he found the right car and there was no way I was buying a car from anyone but him. Charles Arnold is the ONLY sales person I will purchase a car from. You have a true rare gem in Charles Arnold. He knows we appreciate him. I just hope that he knows he is appreciated by Sanders Ford. In my personal opinion, if you are smart, Charles Arnold is one sales person that you will never let go. They don't make them like Charles any more and anyone that is lucky enough to get Charles Arnold as their sales person will know they are working with the best sales person at the dealership. I only recommend people we feel are the best in their field and have already recommended Charles to a friend of mine who is looking to purchase a Ford truck. I will continue to recommend Charles to anyone that I know who is looking for a new or used vehicle. I gave the rating above simply because of Charles Arnold and Valerie King. You don't get any better than those two.. As I said before, Charles treated us like family. The first words out of his mouth were I work for YOU. He was telling the God's honest truth. He was friendly, faithful, honest, gave us an amazing price on the vehicle (with trade in and 7 years 65,000 mile warranty, we were out the door for a little over $30,000.). He gave us the best price possible even though it meant that he didn't make much on the sale. Because of Charles, we will buy our future cars from Sanders Ford (specifically from Charles). If all of the above isn't enough to show how special and unique Charles is, when we went to look at the Expedition that we purchased, I had an injured foot. The next day, Charles called simply to ask how my foot was and how I was feeling. You just don't find people that care about their customers like that anymore. He is one in a million and I count my lucky stars that Valerie recommended him to me. I don't know what I would do without either one of them looking out for me. Valerie King is another gem. We met her when we first arrived in Swansboro and our Excursion had to be towed because it stopped dead in it's tracks right before we turned onto the road our new home was on. Like Charles, she treated and continues to treat us like family. I can't even begin to tell you how much it meant to find a friendly face in the service department our first day in town when we knew no one. She is honest as the day is long and more helpful and caring than any service department person I have ever interacted with at any dealership in any state. We stayed at Jacksonville for service even though we live in Swansboro until Valerie was transferred to Swansboro. Then we started taking our Excursions to the Swansboro service center. When we learned that Valerie had been transferred back to Jacksonville, we automatically began taking our vehicles back to Jacksonville for service. It doesn't matter which Sanders Ford dealership Valerie is transferred to, we'll always take our Fords to the dealership where she is working. We have also told Valerie King how much she means to us and how much we value her. We hope that Sanders Ford has also let her know how valuable an employee she is as well. More

We just recently purchased a Ford Fusion and went through the trade process of a kia sorento. I main objective was to shed debt and get a lower price. Sanders Ford was able to help us over come the negative the trade process of a kia sorento. I main objective was to shed debt and get a lower price. Sanders Ford was able to help us over come the negative equity and find a way to lower our monthly payments. Great group of people and really helped us achieve our goal. More

When first arriving at SandersFord we were immediately greeted by Bruce. He made sure all our requirements were met. After leaving he made sure we were updated with all the information we needed to finish greeted by Bruce. He made sure all our requirements were met. After leaving he made sure we were updated with all the information we needed to finish with the car buying service. More

Many of the folks at Sanders Ford have been doing a whole lot for me in the last year since I moved here to Jacksonville. First, the Service Department was superb. I'm 54 years old now and have owned dozens lot for me in the last year since I moved here to Jacksonville. First, the Service Department was superb. I'm 54 years old now and have owned dozens of Fords and worked on them and raced them for years--- When I moved here a year ago I owned a 96 Mercury Marquis that needed lots of difficult electrical & vacuum work. I had them work on several different problems multiple times and between us they helped me get what I needed to get my car 100%. Last October while they were servicing my Mercury I was looking at the Expeditions. (I'd owned a used one for 8 years before.) It took me almost 9 months to finally decide (I'd never bought a new car before.). During all that time Kevin Blake kept in touch with me about deals going on, but never with too much pressure. Finally, I decided to buy one IF they could find what I wanted--- and they searched and found one in the US and brought it to me. If it weren't for the excellent attitude and friendliness of Kevin Blake and McKolya Swanik (sp?) I would not have made the purchase. They got what I wanted, walked my through the (new to me) process, helped me get 'started' in the Expedition and have checked up on me. So--- they both deserve special recognition along with the Service Department (I bought the 100,000 mi.) warranty. I've dealt with many, many car lots and dealerships over 35 years and for the first time--- I really feel very well about this decision. If it weren't for the real kindness and teamwork there--- this sale would not have happened. Randy Marion More

Overall experience was great. They worked hard to get what we needed, even if it wasn't in arms reach. We got a great deal and I would recommend them to anyone. what we needed, even if it wasn't in arms reach. We got a great deal and I would recommend them to anyone. More

Overall experience was good. The sales associate was very kind. He kept contact with us updating us on the loan progress. Next morning got a call and was told we were approved and to come pick the C-Max Hyb kind. He kept contact with us updating us on the loan progress. Next morning got a call and was told we were approved and to come pick the C-Max Hybrid up at lunch time. Since test driving it. The car ride so smooth. You really can't tell the car is on. I recommend asking any FORD dealer to test drive the C-Max Hybrid car. So far I have driven 65miles and it says I have used only 0.3 Gal. of gas. Thank you Ralph Tusing he is a great sales associate. The over time it took was only 3hours to walk away with the car that's including the time to decided on the car and loan processing and paperwork. Overall A+++ experience. More

Sales Consultant John Keating did an excellent job of listening to me as I went on and on about what I wanted and didn't want. He found exactly the vehicle I was looking for in just a few hours. Easy to listening to me as I went on and on about what I wanted and didn't want. He found exactly the vehicle I was looking for in just a few hours. Easy to work and talk with, Mr. Keating created an easy environment for us to consider what was, for us, a "big deal." More

Coastal Enterprises of Jacksonville has been doing business with Sanders Ford and the Raymonds for many years. We apperciate the quality of the Ford products and most importantly the after care and s business with Sanders Ford and the Raymonds for many years. We apperciate the quality of the Ford products and most importantly the after care and service that is provided by their staff. Mr. Havens was a gem to work with, he did everything that he said he was going to do and was very efficient during our buying process. We will continue and look forward to doing business with Sanders Ford. Respectfully Submitted, Michael Stokes Director of Service More

I was very pleased with the customer service at Sanders Ford in Jacksonville. This was my first time entering the building and it was very clean and everyone was very helpful. I worked with Michael Coloton Ford in Jacksonville. This was my first time entering the building and it was very clean and everyone was very helpful. I worked with Michael Coloton and he is a very down to earth and friendly sales consultant. He helped me narrow down my options before my dad came to visit to check out the vehicles that were in my price range. I thought he was very personable and that is very helpful when working with the public. There is nothing negative I can say about Mr. Coloton; he has been in contact with me within the past few days making the transition in purchasing a newer vehicle extremely easy. We will be working with the faculty at Sanders Ford in the future thanks to all of their hard work and dedication into pleasing their customers. More

This is my second car fron sanders ford and second with zach wagner. Awesome salesman, so nice to have the opportunity to find a salesman like Zach, he stands out way above the rest in jacksonville NC. I zach wagner. Awesome salesman, so nice to have the opportunity to find a salesman like Zach, he stands out way above the rest in jacksonville NC. I recommend Sanders Ford to anyone. More