Earnhardt Hyundai - San Tan - Service Center

The service department was very thorough in finding the problem and fixing it. It was finished the same day and the service advisor coordinated transportation to and from my home. Well done! problem and fixing it. It was finished the same day and the service advisor coordinated transportation to and from my home. Well done! More

The closest dealership from me is just over an hour away. Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling syst Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling system error. The error codde was a bit vague but I knew it had something to do with that so taking it to the dealership seemed like a no brainer. I made my appointment for 7:00am and that I was waiting for the vehicle. When I get to my appointment, Mario was the tech that recieved me. I explained to him what I knew and he said he had to have a technician do diagnostic and that he wasn't sure when that would be and I would have to leave the car. I had no arrangements for a ride back and told him if I had known that I would have made plans for that. Trying to be understanding I asked if he could give me a better eta so I can determine if I want to call an Uber, have a friend drive up, or rent a loaner. He couldn't do that. He said my option was to back up and leave or leave the car with him. I told him I wasn't trying to be difficult, I just needed more information so I could make a plan going forward. He just flat out would not help and went further to say he was very busy. Keep in mind the issue wasn't the time of the repair but the time to get the diagnostic for the check engine light. I already had an error code that I tried to give to him. He wasn't having it. Realizing I wasn't going to get any help, I left. I have made a call to a service manager to see how I can actually get my issue resolved. Ideally, they step up and Mario was just having a bad morning. Update: Upon seeing my previousy negative review, A manager reached out to me to find out a bit more about what happened. We spoke for a bit about my issue and after coming to some common understandings it was decided that I bring my car back and they would get me sorted out. I really appreciated that in spite of what was a previously very vegative experience, Mario and the team there really stepped up to make things right. IN hindsite I probably shoul dhave asked for management in the first place so they could have made the call while I was there the first time but it felt like it was getting heated and I've learned it's better to walk away and collect your thoughts. I'm very greatful they were able to get me sorted out so I have changed my ratings of the dealership and Mario to reflect that satisfaction. PS: Error code was P2181 which upon further investigation is related to the Integrated Thermal Managment system. Technical Service Bulletin was issued for repair shops and service centers for this with the refrence number 23-EM-006H. A new ITM followed by an ECU update is the fix for this and is a known issue and recall from Hyundai. More

Brought my Ioniq 5 in for recall updates and a tire rotation. From calling to get the service set up, to the actual work it was all quick and easy. Shannon kept me updated with what was going on, and t rotation. From calling to get the service set up, to the actual work it was all quick and easy. Shannon kept me updated with what was going on, and they even got the car out of service 30 minutes quicker than the estimate. If only all service departments were this good! More

Until recently I would have definitely recommended this dealer!! Now they are directly refusing to resolve and Public Safety Threat and are in direct violation of the Federal Safety Act and the requiremen dealer!! Now they are directly refusing to resolve and Public Safety Threat and are in direct violation of the Federal Safety Act and the requirements of reporting to the NHSTA for a Defective auto causing public safely risks. Enharndt San Tan Hyundai Dealership, located in Gilbert , Arizona, have been aware of a Defective vehicle that poses a Public Safety Threat , for more then a year. Enharndt Hyundai is in direct violation of the Federal Safety Act, and is in noncompliance with the requirements of reporting a defective vehicle to the National Highway Safety Transportation Administration, within 5 days of acknowledgment of a Public Safety Risk. (Civil penalties upwards $5 Million Dollars) Hyundai USA has been aware of the defect since Autonation Tempe, Max Moon, refused to offer assistance October 2024. San Tan Hyundai service department witnessed the 2021 Hyundai Sante Fe, have a severe Safety related defect, on December 30, 2024. Weisman, a female service coordinator, Confirmed that the defect December 30th 2024. Confirming that the 2021 Hyundai Sante Fe, is a severe Public Safety Threat. Although initially offering a rental car, ultimately denied due to my inability to provide insurance until january 1st, 2025. My insurance was valid until 12/30/24 , and they( Weisman ) refused to provide owner with the rental , without the insurance being post dated 4 days, from 12/30/24. A man in the service (office desk in first office on far right side of service department ) asked if the female owner needed a ride home!? He revoked his offer when she informed him that she resided in Casa Grande, 55 mins Away. He then Suggested that the owner continue to drive the defective car home.. Completely Neglecting the owners Safety, her families Safety and the General Populations Safety. San Tan Hyundai Enhardt, has witnessed the emergency parking failing, and are aware that this car has rolled out of gear, on two seperate occasions. With no driver. The first incident slamming into a flag pole, with the owners seven year old son in it. Until 12.30.24, San Tan Hyundai refused to acknowledge the defective 2021 Sante Fe. Hyundais General Counsel , claiming that the owners "allegations could not be substantiated" due to Hyundai failing to "duplicate" the defect". In 2023 response to Arizona Attorney General complaint initated by the owner. Hyundais General Counsel, claimed that the owner "allegations could not be substantiated", and that the class vehicle always "went into park with the door open.". In Hyundias defense, the defect was not readily duplicatable , as it is today. Meaning that the owner has spent over 22 months, exhausting all resources available, trying to maintain the safety of her family and public. The car no longer has a Safety System, that safely shifts the car into park, when the door is open. More then half of the attempts, the systems fails to engage, and the car will roll in either direction , with the car door wide open . San Tan Enharndt Hyundai service specialist, (Weisman) claims to have documented the defect in the system on 12.30.24. The owner would like to believe, that Hyundai will finally do what is right.. The realistic fact that San Tan and Hyundau consumer care, have chosen to disregard the safety of the community. Is extremely alarming and irresponsible. Hyundai refusing to offer the rental car, and ultimately requesting the owner drive the defective vehicle home (hour drive), Is extremely dangerous and neglectful. Hyundai is in direct violation of the Federal Safety Act, The Consent Order and the owners Consumer rights. Now with 2 Rollaway accidents, on the owners Lexis Nexus, consumer report. The owner is having severe adverse reactions due to these "Not at Fault " incidents. More

My service writer was Mario and he did a great job of keeping me informed on the tires installation and the alignment. He gets a rating of 100%. keeping me informed on the tires installation and the alignment. He gets a rating of 100%. More

San Tan Hyundai is everything one could want in a dealership--THE model for a dealership. dealership--THE model for a dealership. More

My first service with this dealership and Hannah was my service rep. She was warm, knowledgeable, reviewed the entire service so I knew what to expect, and gave the best customer service. service rep. She was warm, knowledgeable, reviewed the entire service so I knew what to expect, and gave the best customer service. More

Skylar was my service advisor , he was awsome , took good care of my car ,and addressed all my issues , got me in and out quickly and was very professional and polite , care of my car ,and addressed all my issues , got me in and out quickly and was very professional and polite , More

Nic got us quicker than we figured. Great job Nic ! We are always happy with their service. Great job Nic ! We are always happy with their service. More

We avoided an accident, but ended up cutting two tires on right side of car. Luckily we could still drive the car. We had purchased complete warranty when we bought the car and within two days they had ord right side of car. Luckily we could still drive the car. We had purchased complete warranty when we bought the car and within two days they had ordered new tires and installed them at no charge! Best service dealer ever! More