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San Tan Ford

Gilbert, AZ

4.5
1,176 Reviews
Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 480-621-3777 for your No-Obligation Internet Price Quote from our Internet Department.
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1429 E Motorplex Loop

Gilbert, AZ

85297

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Showing 1,176 reviews

November 10, 2017

2018 Fusion Hybrid The sales team was friendly, helpful, professional and pushed hard for a sale--but in my case, that means they provided a number of sensible arguments More

by kengosse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim's boss Justin (Sorry. I don't remember his last name.), Jim Berns
November 09, 2017

Fast courteous process I bought the car from out of town and John did a fantastic job having all my paperwork ready when I flew in to pick up my car. I was done in no time a More

by Minerswon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2017

Quick and painless Kareem made my car experience renew my faith in all car sales men. I didn't feel pressured or belittled because of my challenging credit. I will defin More

by mrcolvin12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Huglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kareem Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2017

No pressure! I worked with Mike Landrum. He was patient, listened and took time to find exactly what I wanted. He didn't pressure me to buy at all. GREAT EXPERIE More

by Laurie Guenther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Ochs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Landrum
November 07, 2017

Happy Customer I dealt with Internet Sales Harry Taylor. He was super easy to talk and helped me find the car I wanted. No pressure on this purchase at any part o More

by mynewcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2017

Purchased 6 trucks in a row at San Tan Ford. Great service! I have had tremendous success purchasing trucks at San Tan Ford. Worked with Abe every time, he is solid, honest, works hard and we always get a deal More

by markmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe in sales
November 07, 2017

Horrible Service Department Experience Would not recommend the Service Department at San Tan Ford. Came in today to get some warranty work done and was charged $99.95 for NOTHING! Service More

by Dana
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Thompson
Nov 07, 2017 -

San Tan Ford responded

Good afternoon, I'm sorry you feel this way, but hopefully I can help clear things up. When Mr. Zazick brought the Ford Flex because of the check engine light, he was told there would be a $99.95 fee to diagnose the vehicle which he agreed to. The vehicle was diagnosed, the repair was not covered by the 3rd party warranty (factory warranty already expired), and Mr. Zazick declined any repairs. I hope this helps clear things up, but if you have any further questions regarding this matter, please feel free to contact me at 480-621-3766 or robertotaylor@santanford.com

Nov 07, 2017 -

Dana responded

Had I know that it would cost $99.95 BEFORE we could even figured out the warranty, I would have simply called the warranty company to see what my coverage was and could have made a better decisions to what the costs would be…i.e. choosing an “in-network” provider, deductibles, etc. I assumed (wrongly) that Eric was on our side trying to do the best for us and our bottom line. In my naivety, I thought that your employees would operate more like a doctors office or mechanic, verifying with my coverage BEFORE doing ANY work. We felt that Eric asked us to sign the paper to save us the hassle of driving home to get a phone number and then driving back just to sign a paper. We thought he asked us to sign simply out of convince, to save us, and him, time once everything was figured out and could make an informed decision. We have since learned our lesson. We did sign the paper and we thus we paid the $99.95, but we will not be returning to your service department. You have not earned any trust from us.

November 07, 2017

Easy deal. No hard sell. My wife, using the Internet, searched for vehicles that fit her criteria. San Tan Ford said they had some. They showed a number that did in fact meet More

by Loyalw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berns
November 03, 2017

Many parts to review 1. Salesman, Larry Garver, good guy good salesman, very high rating. 2. Inventory, place is huge with lots of inventory. Takes time but just about More

by Dick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Gavin
November 01, 2017

Awesomeliciousness Professional! Very considerate of my time and outstanding customer service. Explaining all processes thoroughly. Took the time to know what I wanted. More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Ochs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann
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