San Tan Ford

Best sales person, GREAT CUSTOMER SERVICE! One of the Best experiences buying a truck I have ever experienced One of the Best experiences buying a truck I have ever experienced More

Again why the dealer model needs to go away for good!!! I have purchased 55 cars in 30 years, most in the last 13 years outside of the traditional dealer network. Here is my experience with this place (Inter have purchased 55 cars in 30 years, most in the last 13 years outside of the traditional dealer network. Here is my experience with this place (Interestingly the owner Tim Hovic sits atop of the Ford Dealer Council) I guess he has some work to do with his team in basic customer service etiquette with a customer who buys a lot, and has a very high demand car on trade.. Okay, so a friend of mine traded in his 2021 Rapid Red Mustang Mach E GTPE for his previous ordered 2021 Mustang Mach E GT (non PE) I am very aware of what they gave him, which is fine and up to him.. So immediately as he posts the car is available at San Tan, I reach out with a BOT first, then Moe Faragallah responds with an email from San Tan. I indicated I have a 2021 Mustang Mach E GT (non PE) 2400 miles, that I may be interested in trading on that GTPE in stock.. I asked what the price was, what their OTD costs are, before I get a value on mine. I have spent millions on cars, and always do my due diligence first, so their time and my time is not wasted. Immediately he said it’s sold. Hmm, I found that strange, so I reached out with another email and it’s been available, and has pics now online, priced at $12k more than trade, before all their “options” and fees (BTW the options were previously installed by owner) anywho.. so I email back, asking why is he playing games? He was going to get back to me and never did, then makes up a story, that the car had to go for an inspection, but forgot he already lied to me and said it was sold. Do yourself a favor, and avoid these Stealership clowns. My experience outside the dealers are so much better, with no games from inexperienced, ignorant sales people.. This model is dying, Ford hates the markup games all these guys are doing, and so direct sales will be the future with service centers.. Time is running out! Which is a GREAT thing for the consumer. More

Overall good buying experience. Easy and quick sign after we finally agreed on final price. My customer info was incorrect when signing but was corrected quickly. after we finally agreed on final price. My customer info was incorrect when signing but was corrected quickly. More

Crazy times we live in, unfortunately, with dealerships like, San Tan Ford, taking advantage of the people, and the circumstances. They are markings up their vehicles exponentially. The specific vehicle th like, San Tan Ford, taking advantage of the people, and the circumstances. They are markings up their vehicles exponentially. The specific vehicle that I wanted to purchase, had a markup of $10k, and from researching the car’s community, once had a markup of $15k at this location. It doesn’t end here, unfortunately. This dealership also adds things to the vehicle once delivered, such as window tint (not the best quality in the industry), edge guards, interior protection, and GPS. All of this adds an additional almost $3k to the vehicle. They are essentially double dipping with markups, and dealer installed add-ons. You can get much better quality “add-ons” locally in the community. I would consider paying for their add-ons, but not on top of a $10k markup. In the end, I would advise consumers to skip the middle man, and order directly from Ford. Additionally, I was able to find a dealership, not locally, that was not doing markups. Shame on this dealership for taking advantage of Ford consumers! Unless you have money to waste, look elsewhere. P.S. As I write this review, I just received a text from a salesperson that’s states, “We are not double dipping, we are trying to survive.” Aren’t we all? However, there’s a fine line that we don’t cross, when trying to survive. The message also try’s to protect the survey of this salesperson. He states, “And if you were to agree to buy the car at this point, in order to protect myself and the store it’s probably best we don’t do the deal, because I have to ask you for a perfect survey at the end of all this…. Sorry for the inconvenience.” Folks, you have been warned. Stay away from this dealer. I served two decades in the Air Force, this dealership is nice enough to have “Veterans Designated Parking” yet they still “need to survive” by taking advantage of people. The additional texts I just received, also gives me an uneasy feeling that these folks are not trying to win a lifetime customer, they are more concerned about their imagine. More

Great experience working with Erica and San Tan Ford. Went above and beyond in assisting us with our purchase!!! Went above and beyond in assisting us with our purchase!!! More

We ordered a 2022 F350 Platinum with John Dye. He was professional, well informed, efficient and a pleasure to work with. John triple checked the order with me to be sure the truck was ordered with all o professional, well informed, efficient and a pleasure to work with. John triple checked the order with me to be sure the truck was ordered with all options we wanted. I will recommend John to anyone who is interested in purchasing a vehicle from San Tan Ford. I look forward to further developing our relationship over the course of the build and delivery. More

It was amazing working with this team of people. They were extremely supportive and friendly. I would recommend this company to anybody. erica was the best!! were extremely supportive and friendly. I would recommend this company to anybody. erica was the best!! More

Erica and Tyler did an excellent job. They knew exactly what we wanted and were able to find the perfect fit! what we wanted and were able to find the perfect fit! More

Erica will help you get a great deal while meeting all you’re needs. I will definitely be purchasing from her again. you’re needs. I will definitely be purchasing from her again. More

Erica has a pleasant way about her. Very professional without the car sales persona, did not pressure and gave me time with the zero hassle approach. I am looking forward to doing business with her and S without the car sales persona, did not pressure and gave me time with the zero hassle approach. I am looking forward to doing business with her and San Tan Ford again in the future. More