San Marcos Chrysler Dodge Jeep Ram

Rotated tires on Monday 6/26. When I got home I was missing a hubcap. 24k miles, two trips to California and back, no problem. Rotate my tires and a hub cap falls off. Call se When I got home I was missing a hubcap. 24k miles, two trips to California and back, no problem. Rotate my tires and a hub cap falls off. Call service and they say they'll have the service tech call me. Nope! Then they call me on Friday 6/30 and leave a message about my customer satisfaction. I call the number several times. No answer. I was prepared to suck it up and replace it myself, and all that call did was tick me off all over again. It's reached the point where I really hate to hire anyone, to do anything, because somehow, in some way, they just can't get it right. The service was fast. I'll give you that. Now I need to see what they go for through the dealer. If the mark up is 200 percent (probably), I'll order one myself online. Thanks More

Service was performed as described by the service team and quicker than the expected time. All good! and quicker than the expected time. All good! More

Awesome sales staff. We felt that our salesman (Charles Gonzales) really worked with us to get us in the vehicle that we wanted. We wouldn’t hesitate to go with them agai We felt that our salesman (Charles Gonzales) really worked with us to get us in the vehicle that we wanted. We wouldn’t hesitate to go with them again. More

Rudy was very good! Took very good care of my Jeep. Thanks for the finecservice. Took very good care of my Jeep. Thanks for the finecservice. More

When I pulled up for an oil change I had to ask a service guy where do I go for service as someone usually comes out and greets me. He then said “you do know this is the dodge dealership right” of course I k guy where do I go for service as someone usually comes out and greets me. He then said “you do know this is the dodge dealership right” of course I know that this is where I got my car from. I’ve had a couple issues with the service department being condescending. Also didn’t explain to me the negative marks on my inspection report even tho I asked him, he simply replied “I don’t know they didn’t tell me about it” More

15 words not enough To explain the incompetency that this dealer has for service or communication with the buyer dealer has for service or communication with the buyer More

Traded in a vehicle on new and price told wasn't given and finance didn't talk any figures on contract and got me on a warranty I didn't approve. I will never purchase there again or recommend this dealer and finance didn't talk any figures on contract and got me on a warranty I didn't approve. I will never purchase there again or recommend this dealership. And to top it off...I never received any contract of my trade/ pricing or the warranty they put on my loan...no paperwork at all...if you purchase from there do not have finance woman do your financing...total scam to make her money...so disgusted with this dealership....and this isn't what I really want to say...im keeping it pleasant but truthful. More

Salesman is pleasant and listens to my concerns about my vehicle I don't remember his name but will continue to take my car back for service in the future vehicle I don't remember his name but will continue to take my car back for service in the future More

The main complaint is with your service department not being staffed and very far behind. No one answers the phone in the service department. Ever. I even had them paged once and still no one came. I trie being staffed and very far behind. No one answers the phone in the service department. Ever. I even had them paged once and still no one came. I tried “chatting” only to receive messages back stating I was wanting to set up a service appointment. I was trying to get status on my pickup that was in the service department for a week. First they couldn’t drive me 20 miles to my house. And couldn’t offer a temporary auto. I bought my truck in San Marcos and I will recommend buying but your service department needs not only employees but reorganization. I witnessed several issues. Too many to write here. More

Did not match the internet pricing after not getting approved the 2.99 they said I would get the priced that's displayed . After getting home I realize they charged ne 5k more than what they have listed approved the 2.99 they said I would get the priced that's displayed . After getting home I realize they charged ne 5k more than what they have listed online . Also I had a 760 credit score I do don't know why I was denied . I regret buying from them . Michael jones More