San Marcos Chrysler Dodge Jeep Ram

BEWARE OF SERVICE Go to another dealership, not here. The service manager Terry and service advisor Erik were two individuals who made the process unbearable for the cu Go to another dealership, not here. The service manager Terry and service advisor Erik were two individuals who made the process unbearable for the customer. I dropped off my vehicle (2015 Dodge Charger R/T Premium, all of the bells and whistles) on June 7 (morning) and picked up on June 22. Upon vehicle delivery, I worked with Erik and handed him a list of issues (backup camera intermittently going out along with video that I sent to the service manager, transmission stalls in shifting, brake noise where pads and drums are in great condition, front impact sensor going off at unnecessary times, mechanical odor from ac, software updates from service bulletins, etc.) as well as possible reasons for the issue. Erik told me that it will be seen within a couple of days and expect an update. Since I heard nothing, I called on June 9 a total of 4 times from the morning to the afternoon to finally receive a call from Erik to say that it will be June 11. On June 11, I received no calls or updates. June 12, I call and speak with the service manager Terry who says that he will handle, and I tell Terry that I do not want to work with Erik anymore. So, I receive an update from Erik who gives the smallest bits of info as I had to ask very specific questions to get any answers...part of which he does not have any answers because he has to ask the tech. I ask him why is he giving me updates if he does not know the info. No response from him. Anyway, I email Terry that I did not want to work with Erik, so he responds, "I don’t let my advisors switch just because it gets hard." I respond "difficult for the advisor or the customer?" which he never answers, and I asked him in person without a response as well. This is also working with warranty to cover the issues with no help from the dealership's service. Anyway, June 13-21 is a continuation of this cluster F situation. On June 19, Erik (yes, still have to work with him) calls to let me know that my car is ready, gives me a total, then asks if I want my battery replaced because it is dead. So, I ask what do mean dead. He tells me when the warranty person that they had to jump start the car. On June 20, I call warranty and learn that there is no report from the warranty person. I contact the dealership where the service manager says that the warranty person saw the instrument panel go haywire, etc., and that he thought it was a done deal to get the car repaired. Erik is standing there with his thumb up his butt and not saying anything. One June 21, I purchase a battery and install it at the dealership to have the warranty person come back out and review the vehicle. Note: I did not bring any tools, and with no one to lend a small wrench, I had to go back home, get my tools, and install the battery...no thanks to anyone. I tell Erik possible issues if the battery died because it was starting up right away when I dropped it off. So, I go ahead and contact Dodge corporation and give them feedback on this dealership, and Dodge said that they document it and relay to the area manager that is not an employee of the dealership. I receive the info on the area manager and reach out to Joshual Avila who responds and says that he will see what he can do to resolve the matter. On June 22, I go to the dealership because my vehicle is ready. Nothing was found to be wrong by the warranty person. I run into the service manager who thought all was fixed, and I said no. So, we go and speak with the technician. THIS IS WHAT I SHOULD HAVE DONE IN THE BEGINNING. The tech tells me all that he did and what he found, then he tells me about the warranty person. I learned why there is no report because the warranty person could not review the vehicle with a dead battery, meaning that Erik lied...actually he lied a number of times, part by omission by not answering my questions or too afraid to answer when he knew the answer. Then, Terry's claim of the instrument panel going haywire, was actually to another vehicle, not mine. Erik knew this and said nothing, but he was too stupid and inconsiderate towards the customer. The technician tells me that he had a previous mix up (same week) with another customer due to the service manager intervening with bad information. So, the service manager is also part of the issue. After checkout with the cashier, I ask to speak with Joshual Avila who I had no idea was at the dealership during this last round of idiocracy. During my conversation with Joshual, he continually tells me sorry for what I think. I tell him, "for what I think? This is what I experienced." Then, he tells me that he can be my contact for future service needs...knowing that he had responded via email saying that my vehicle is ready and good to go...Really? Nothing good about the run around and bad treatment that I received. So, I tell him that I should have spent $3,000 more for a better vehicle and an all-around better service experience. Then, I told him that I am getting rid of the Dodge and buying a different make. He says that he is sorry to hear that and says that you have another Dodge vehicle that we can continue to service. I just looked at him and thought what an idiot because it is like he heard nothing of what I said and simply does not care for the customer and what they experience. Well, I have handled part of the problem. After being a Dodge/Chrysler owner for 30 years, this experience was so bad that I gladly traded in both of my Dodge vehicles for other makes. Dodge, you can thank San Marcos Chrysler Dodge Jeep Ram (SMCDJR) for this. I hope the owner of the dealership sees this review as I am sure that he will want to know about it as I have the dates and times of my calls and emails. As I was calling around for cars, I spoke to San Marcos Nissan, and I asked if the service department was shared with Dodge or separate. The person told me that it is separate. I said good because I hated working with the SMCDJR service department, and the person tells me "I don't blame you." I was like nice...from your neighboring dealership. I purchased a NISSAN with the truck trade, and I purchased a CADILLAC with the charger trade. I have owned another CADILLAC for over 3 years, and the service is what service is supposed to be...4 years/50K miles (from in-service date) bumper-to-bumper including maintenance on all models (7 years/100K miles on certified which I got). At CADILLAC, I drive up, the service advisor knows who I am (their system auto pulls my vehicle info and mine), gathers my concerns, responds while placing into the system, receive daily updates, technicians work indoors (climate controlled area)...to boot, they have complimentary CADILLAC loaner vehicles if I want one as they service my vehicle...remember, I was out of my vehicle for 16 days which was a major burden to me as I live in San Marcos and work in Austin, but did SMCDJR take that into consideration? Nope, they lost no sleep and simply could care less. If you have received bad service from SMCDJR with their crooked tactics of lying, placing the burden onto the customer to pressure into bad options, etc., I highly recommend writing a review to have them make changes on their front end service people as the technicians appear to be fulfilling their end but are receiving the shaft from the service advisor and service manager. TAKE YOUR CAR TO ANOTHER DEALERSHIP FOR TRUE SERVICE WORK AS IT WILL BE WORTH THE HOUR DRIVE. IT TOOK 16 DAYS IN SERVICE TO GET MY BATTERY REPLACED...AND I AM THE ONE WHO REPLACED IT. BUT THEY HAD NO PROBLEM IN CHARGING ME A DIAGNOSTIC FEE. TERRY WAGNER, why are wanting me to contact you? I do not want to hear anything unless you are willing to reimburse my costs as you cannot give me back the time that I wasted with your dealership. JOSHUAL AVILA, no need to speak to you because I have experienced your help which went nowhere. SMCJDR says that they are "Hiring Winners"...for who? Well, not the customer. More

Terry Wagner is a liar and a xxxxxxx never again, go somewhere else, couldn't even get in for a safety recall and warranty work, flat out lied to, almost regret buying my Ram never again, go somewhere else, couldn't even get in for a safety recall and warranty work, flat out lied to, almost regret buying my Ram More

Very friendly staff, quick to help us. Did not feel pressured at all. David was an awesome sales person. Matt was very nice as well. staff, quick to help us. Did not feel pressured at all. David was an awesome sales person. Matt was very nice as well. More

Won't Honor The Price They Listed *DO NOT SHOP HERE* This dealership posts vehicles online for thousands less than they are willing to sell them for. They claim the price does not inc *DO NOT SHOP HERE* This dealership posts vehicles online for thousands less than they are willing to sell them for. They claim the price does not include added features. So by this standard they think it is ok to post a loaded vehicle and put a base model price beside it. That is dishonesty and it's not ok. Do not support these lying crooks More

I too was lied to at this place This place is horrible and shady beyond belief. Tried to purchase a truck and before I knew it, they were showing me a price that was $3,000 higher th This place is horrible and shady beyond belief. Tried to purchase a truck and before I knew it, they were showing me a price that was $3,000 higher than what it was originally.I asked why the price changed and they got an attitude and said because this truck has a lot of extra features.Excuse me? you listed this exact truck online with all the features listed for that price and then changed it.I hate a liar and this place is loaded with them.Never again will I ever step a foot close to this place and I advise you to do the same. More

Best service by far. Rhette took the time to find me the right vehicle within my budget. Excellent customer service in every department. Will not go to another dealership Rhette took the time to find me the right vehicle within my budget. Excellent customer service in every department. Will not go to another dealership again. More

Zero customer care They do not value customers or try to uphold what they say in regards to their end of the bargain. Worst customer care I’ve ever had in my life. I wou They do not value customers or try to uphold what they say in regards to their end of the bargain. Worst customer care I’ve ever had in my life. I would not recommend them to my worst enemy. Made a deal over the phone, drove 5.5 hours to get into a brand new vehicle that the touch screen didn’t work and would not get it covered under warranty at a local dealer so now my brand new vehicle has to sit in a dealer for lots knows how long just for the radio. Poor customer care, concern, and follow up. Kia Aird was the only one concerned with my issue and did her best with what little she has to work with. I hope she finds a dealership to work at that cares as much as she does. More

Thank you, Matthew! The moment we knew we needed a new vehicle the first person we thought of to call was Matthew Standhart. He reassured us that he was going to put us The moment we knew we needed a new vehicle the first person we thought of to call was Matthew Standhart. He reassured us that he was going to put us in a new truck and that is exactly what he did. The entire process, though long (end of month, Memorial Day weekend, etc), was painless and went smoothly. We can't say enough how much we appreciate Matthew. He will definitely be our go to salesman as long as he is in the business. More

New used car I went in freaking out about not have a car or money to put down for it but David was amazing and walked me through all options! They really do everyt I went in freaking out about not have a car or money to put down for it but David was amazing and walked me through all options! They really do everything to help their customers and in a timely fashion More

Purchase of new car Wonderful experience with professional, knowledgable employees. Our salesman, Rhette Robinson, was patient & never attempted to aggressively "oversel Wonderful experience with professional, knowledgable employees. Our salesman, Rhette Robinson, was patient & never attempted to aggressively "oversell" us on any point. He was honest in what options would best serve our family and budget. In 25 years of buying, selling and trading vehicles; this is by far the BEST car buying experience we have ever experienced. We had endless questions & inevitably consumed a large portion of his afternoon/evening trying to find the perfect fit for us. However, he never made us feel rushed or as if we were inconveniencing him in any way. His knowledge of the product he represents and markets was reassuring and impressive. We will definitely be referring our friends and family to this dealership & to Mr. Robinson. We also have every intention of being repeat customers to this establishment. We are VERY satisfied customers! More