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San Marcos Chrysler Dodge Jeep Ram
San Marcos, TX
683 Reviews
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December 22, 2019
Terrible service from the Finance Manager Colton Sterling I Made an appointment for 7am mainly because the car shakes while idling. I Waited 3 hours for Fred the service advisor to inform me that my left and I Made an appointment for 7am mainly because the car shakes while idling. I Waited 3 hours for Fred the service advisor to inform me that my left and right motor mounts are worn. Not to mention they knew the car had bad motor mounts but didn’t replace it because it wasn’t a "safety issue", which was never brought up when I bought the car. Furthermore he told me the car was too old to repair and the warranty doesn’t cover it, without verifying if my extended warranty covered it. It'll be $800 to fix parts and labor. My fiancée and I went to the dealership before our flight to obtain my licenses plates and copy of the documents because I never received them in the mail secondly the temp tags expired on November 26th and we got pulled over on our way there. During our visit there I told the finance manager Colton Sterling about the motor mounts he said the vehicle is covered under warranty and to come back on Wednesday after our vacation to get it repaired. We returned to the dealership after our vacation and talked again with Colton. He made us wait for an estimate and to see if its covered or not from the service department for an hour. On top of that all he did was write down the parts and labor on a sticky note which was still $800 to fix with a phone number. He also informed me to call that number to see if its covered or not because they couldn't repair it due to a Christmas party the next day. In addition if it's covered I can get it fixed at any shop and they’ll take care of it. So I called the insurance company and they mentioned the vehicle being covered and that I had to only get it repaired at that dealership and to contact the service department. As a customer I don’t feel comfortable with this dealership repairing my vehicle after they’ve been giving me the run around for months. What I did like about this dealership was the outstanding customer service from the salesman David and the finance advisor Matt that I received when purchasing the vehicle but I'm disappointed about the service I've received afterward. Not only I wasted multiple trips during my vacation to take care of the issue, I was given misleading information about my car being repaired under warranty or not. This issue could've been resolved with the 1st visit which will most likely be my last visit. I've notice the finance manager Colton Sterling values having a Christmas party the next day rather than taking care and retaining a customer. More
by Dru.Gadson23
Employees Worked With
Finance Manager Colton Sterling
December 14, 2019
Great dealership. They always explain what is needed and what it will cost. And the do great work and provide a nice waiting area. Also shuttles are available if you can't wait. what it will cost. And the do great work and provide a nice waiting area. Also shuttles are available if you can't wait. More
by stusiakm
Employees Worked With
Josh, James Cruz
December 10, 2019
Fantastic working with this team of competent and friendly people. Work completed faster than the time quoted, not to mention the fresh pastries available for consumption! friendly people. Work completed faster than the time quoted, not to mention the fresh pastries available for consumption! More
by mrmgoblue67
Employees Worked With
James Cruz
November 28, 2019
Great service. Took me from work to dealership and then picked me up again. Good customer service skill s. Clean dealership. Fast friendly service. Will be back. picked me up again. Good customer service skill s. Clean dealership. Fast friendly service. Will be back. More
by Maratts0417
Employees Worked With
James Cruz
November 25, 2019
There is only one reason I would ever consider recommending this dealership and that being the help I received from one service advisor who’s name I didn’t catch but extension was 241. My service recommending this dealership and that being the help I received from one service advisor who’s name I didn’t catch but extension was 241. My service advisor Rolando never returned any of my at least 10 phone calls asking for update on my vehicle in for service. Even after being told to call me by other advisor never did. More
by Jasontx70
Employees Worked With
Rolando
November 24, 2019
He was very helpful and very friendly will come back to him loved his friendly attitude making sure we were conterble and if we needed anything him loved his friendly attitude making sure we were conterble and if we needed anything More
by deliaavillegas
Employees Worked With
Josh Howell
November 18, 2019
Take vehicle elsewhere for service! Warning, San Marcos Ram service dept. demanded $135 diagnostic fee although repairs would occur following week as I needed to return when warranty ins Warning, San Marcos Ram service dept. demanded $135 diagnostic fee although repairs would occur following week as I needed to return when warranty insurance co. open. Per Terry Wagner, service mgr (advisor was Jonathan), he would rather lose me as customer to collect $ for no repair, rather than me return for repairs covered by extended warranty! Tech said engine light was for oil pressure sensor switch failing. San Marcos Ram chases $ instead of handling repairs; take Ram to another shop!! More
by SantaFe Papa
Employees Worked With
Terry Wagner, svc mgr
November 17, 2019
Downloaded guaranteed internet sales price onto phone. Noticed price was increased 2-days later by $2k. Sched & attended Saturday appointment and stated intentions to purchase if we agreed on the numbers. Noticed price was increased 2-days later by $2k. Sched & attended Saturday appointment and stated intentions to purchase if we agreed on the numbers. Wanted TTL included in the total, vice additional. Dealer entered with the later, higher internet price!! Dealer Add-in’s were not requested nor agreed upon. Original vehicle sticker showed Tinted Windows. Dealer added $399 cost to me; NO. Couldn’t get out the door without paying for VIN etching, paint protect, and Nitrogen Air Dealer add-Ins. Displeased, to say the least. ‘No vehicle leaves our lot without that additional $2096 fee. Worked through 4 different people to finally get to a less than desirable, but agreeable purchase price. Departed with my vehicle feeling somewhat degraded from the experience; lasted 4+ hours. Happy with my vehicle; neutral on the dealership. More
by cshawsat
Employees Worked With
Jason Riggs, Rhett Robinson, some other inventory Mgr and Taylor (?), plus Colton in Finance. Who’s James Cruz?
