San Francisco Honda - Service Center

Excellence customer service. Our service advisor was Brian. Need to work on their speed for oil change, shoulder taken over an hour. Reasonable time is about 30-45 minutes. Our service advisor was Brian. Need to work on their speed for oil change, shoulder taken over an hour. Reasonable time is about 30-45 minutes. More

The SFHonda maintenance service center were friendly and professional. They communicated every step of the process and notified me right away when the car was ready for pick up. professional. They communicated every step of the process and notified me right away when the car was ready for pick up. More

Arrived for my appointment early. Nobody in sight to assist with my first time being there. Waited thirty minutes before receiving any attention from a service advisor. Was texted wit Nobody in sight to assist with my first time being there. Waited thirty minutes before receiving any attention from a service advisor. Was texted with a number to reach out for updates. I checked the status and got no response back. Will not be returning to this dealer in the future. More

Jeff was very friendly and helpful. Greeted me with a warm "Good Morning!" and took good care of me during the registration process. I felt he cared about doing a good job for me. My wi Greeted me with a warm "Good Morning!" and took good care of me during the registration process. I felt he cared about doing a good job for me. My wife came by later and he treated her the same way. We felt that we were in good hands. He suggested some additional services which we took advantage of (new set of tires, replacement of interior air filter). We appreciated his advice and felt good driving our newly-serviced car home. More

Always provide great service and are super accommodating. Area is also very clean and has a great waiting area if you need to wait on-site. Area is also very clean and has a great waiting area if you need to wait on-site. More

Was there for my recall Tyrone Pratt was helpful . . he answered all the details I needed . he answered all the details I needed More

The maintenance service was fine. The recall service was pretty bad. There was a recall to replace just the side mirrors, not the whole mirror housing. After the recall service, The recall service was pretty bad. There was a recall to replace just the side mirrors, not the whole mirror housing. After the recall service, both mirrors fell off and were just dangling by their electrical connection. I noticed the tiny hooks behind the mirrors, that latch onto the mirror housing, were broken. I assume the dealer tried to shove the mirrors back on and attach them with glue. I brought the car back. But the dealer basically glued them back on and told me they were fixed. And as feared, the mirrors fell out again, not much later. When I brought up the issue again, the dealer said they followed Honda’s instructions for the recall and I would need to bring this up with Honda…The dealer and Honda should have known the tiny hooks behind the mirrors are not very durable and not meant to be installed that way. It’s just not a very safe recall solution… More

service was not completed, and was given deceptive information. I have been a customer at your center since 2016....will not longer use your services information. I have been a customer at your center since 2016....will not longer use your services More

Outstanding in every respect. It exceeded my expectations for courtesy and clear communication. I will be an ongoing customer. It exceeded my expectations for courtesy and clear communication. I will be an ongoing customer. More

Great communication about service times and flexible by adding on my recall work. Thank you. adding on my recall work. Thank you. More