San Diego Chrysler Dodge Jeep Ram

Efficient service. service rep. Was very friendly and answered all my questions. Seems expensive, just like everything else. service rep. Was very friendly and answered all my questions. Seems expensive, just like everything else. More

Suggest anyone to stay away! !! This is a dishonest, rude, and unprofessional dealership!!! 10/7: I found a pre-owned Hybrid vehicle on their lot and called the sales departmen !! This is a dishonest, rude, and unprofessional dealership!!! 10/7: I found a pre-owned Hybrid vehicle on their lot and called the sales department. Denny picked up the call and got back to manager for pricing. After waiting for over 2 hours, he finally called back with 0 discount and a long education on how great deal it is. (Fair for now) 10/8 morning: the vehicle was lowered for few hundreds on their website, which proves the pricing was completely fake from a few hours ago. 10/8 afternoon: We went to the dealership. No one welcomed us or at least say 'Hi'. No front desk, no one, so we were left at the entrance for over 10 mins. Every sale person seems ignorant when they simply walked away from us, going in and out of the entrance. After actively looking for the Denny who was the sales on the phone, we were able to test drive and sit down for pricing. He asked a copy of license and left us sitting for 20 mins, claiming 'working on the price'. During this whole time, he directly jumped to help another customer, and left us waiting for nothing. Came back with a sheet of original price and claim the price is so good because they did not charge us with ''over $1.5k protection package''. He claims there's 0 dollar to be made and the car will be sent to auction. As a result of the bad experience and bad pricing policy, we walked away. Neither sale person or the sale manager cares to say goodbye. 10/10: I received an email of another price drop for about $500 online. I called back and confirmed the new price online is accurate. This time, the sale person Albert is actually the most decent guy during the whole experience, but he has to send the deal back to the first sales due to dealership policy. After another 2 hours of waiting, Denny (the 1st guy) called back with another attempt of education of how good price it is and promised a callback soon regarding the document processing. I was basically feeding the deal to their face so that the only thing needs to be done is to move forward with document. However, no test or finance app link was sent, no call back in another 2-3 hours. I called again, and was send to voicemail twice. For the third time, the sales manager Stan 'furtunately' picked up the phone call. FYI, this is the exactly person in the office that saw us walking in and out without any gesture on the day we went to the dealership. After confirming my interest in purchase (no more price negoatiation), he 'suprised me' with a 'door and paint protection package' for $1500, and give me another education on how gooood the price is that we need to 'appreciate'. This action disgusts me, especially after he told me they have no motivation in proceeding with deal when there is not much profit for them. What an amazing story! In the end, we finished the phone call with an agreement on price (online pricing), and the callback commitment from Denny to move with documents. 10/11: This is the end of my experience since any customer should stop trying this hard to buy a car from them. No callback, no text message, no document or email was sent! FYI: - The dealer rating is actually accurate - this car has been sitting on their lot for over 70 days - they lied to me about pricing when they lowered it twice in a row - they are a commision based dealership (take percentage of the profit), instead of flat fee/car sold. This is prob the roto cause to their poor performance/motivation and a sequence of lies - we were the only two asian customers when physically in their dealership. How poorly they treat us can be clearly categorized or escalated into some deeper issues - this dealer, mainly sales department are good at using tricks and lies to customers, based on the expereince from other reviews - The general manager clearly wants to move the car by lowering the price, but the Sales team has no motivation. This is why the car is sitting My advice: Always walk away from LYING RUDE dealership! More

The finance department continues to make promises about paying off the trade-in; however, 22 days later, It still hasn't bee paid off. We're getting calls from lender. We still don't have a bill from the paying off the trade-in; however, 22 days later, It still hasn't bee paid off. We're getting calls from lender. We still don't have a bill from the new car we leased. Awful customer service. Everyone keeps passing the buck. More

GiGi is outstanding. Off the charts service. Intake, follow up, final delivery .Thank you again.GiGi. Off the charts service. Intake, follow up, final delivery .Thank you again.GiGi. More

The vehicle I came to look at was as advertised. Jay was attentive and helpful throughout the entire process. He was very straightforward and made the entire buying experience very easy. Jay was Jay was attentive and helpful throughout the entire process. He was very straightforward and made the entire buying experience very easy. Jay was considerate of my time and made sure not to waste any of it while getting the deal done. He made for the best overall car buying experience that I could have imagined. Jeep is lucky to have an employee like him. More

Islam took good care of my jeep. He got it repaired quickly and explained everything. It has 67000 miles and drives like new thanks to him and his team's efforts! He got it repaired quickly and explained everything. It has 67000 miles and drives like new thanks to him and his team's efforts! More

Overall, I was very happy with the outcome of my car. So far the only thing is that I wish you guys would take a little more pride on returning vehicles, the same way you guys got them. My car was very f So far the only thing is that I wish you guys would take a little more pride on returning vehicles, the same way you guys got them. My car was very filthy and parts were left behind. More

The service department id difficult to get a hold of schedule routine oil change. There is no operator at the dealership schedule routine oil change. There is no operator at the dealership More

My service manager Islam always kept me up to date with the status of my Jeep gladiator the status of my Jeep gladiator More