San Diego Chrysler Dodge Jeep Ram

horrible service department I can't count the number of times I've called service to schedule an appointment or ask questions and never get connected to anyone. Then I end up lea I can't count the number of times I've called service to schedule an appointment or ask questions and never get connected to anyone. Then I end up leaving a message with the phone operator to pass a message along and NEVER get a call back. TERRIBLE service operation, don't waste your time. More

Oil Change Service Employee that took the order was rude. Apparently there is a guard underneath the oil drain that broke off and I was accussed of running over somethin Employee that took the order was rude. Apparently there is a guard underneath the oil drain that broke off and I was accussed of running over something when in actuality it wasnt tightened and came off. Also, i like to keep my tire pressure at 36psi (mfg recommended) and they let air out down to 28-31 depending on tire. Very dissapointing visit. More

Excellent Customer Service, Sales! I contacted Midway Via their Website because I was interested in a 2014 JEEP COMPASS LATITUDE FWD. I was able to complete EVERYTHING except signing t I contacted Midway Via their Website because I was interested in a 2014 JEEP COMPASS LATITUDE FWD. I was able to complete EVERYTHING except signing the Paperwork from Japan. My Wife and I had to move here at the last minute so I could get back Surgery. About a Month prior to my arrival to the United States, Ralph had the Vehicle set aside for me. The day after I arrived in the US, we went to Midway. I waited about 5 Minutes for Ralph to show up. He arrived, and we took a seat to go over the last little bit of Paperwork. While we were going over the Paperwork, the Jeep Compass was getting it's last minute Gas up, and being brought to us up front. Our Vehicle arrived, and we took it for a test drive. We already knew we wanted it, but if course we had to take it for a drive before we signed the paperwork. We arrived back at the dealership, and signed our paperwork, met the financing guy, signed that paperwork using a stylus, on what appeared to be a 22in tablet. After about 10 signatures, and 20 initials, the vehicle was ours. Next, you thought we drive away in our new Jeep Compass right? Nope! Ralph walked out to the Jeep with us, and went over the Jeep with us, making sure we knew about all the features. Ralph then proceeded to pair our Iphone's to the Jeep, and show us how to use the Uconnect. After this we left Midway, and we were as Happy as could be! Thanks a TON Midway!! You made our Vehicle Buying expierence, all the way from Japan, short of nothing but AMAZING! More

Never take your car in for service at this shop! This service department is unethical, inexperienced and inept at doing their jobs. I brought my Jeep in for Transmission repairs under warranty and w This service department is unethical, inexperienced and inept at doing their jobs. I brought my Jeep in for Transmission repairs under warranty and was told they would not honor the waranty because I had "ALTERED" my vehicle. My personal mechanic (while doing a regular oil change and fluid check) sent me back to the "dealer" because my tranny fluid was BLACK! I had almost a year left on my warranty and under 20,000 miles on my car. Not a scratch on the body and it was serviced on a regular basis! I had babied this vehicle and the worst part was it had never shifted correctly from the day I bought it, I just didn't know enough about Jeeps to take it in at that point. Midway told me "all Jeeps shift that way". My personal mechanic told me that the alterations on my vehicle were NOT the cause of the the problem with the trans. I believe Midway lied to me about a factory rep coming in to inspect the vehicle, the rep was never there. I asked for the name of the rep so that I could contact them myself but they would not give me the name. I asked for copies of all notes made on my vehicle and was told there were some they could not give me. Why! Of course, Midway had a right to refuse to cover the vehicle under warranty, but they knew darn well it should have been covered. I was lied to by several people in that service dept. and one of the managers. I don't know how they can sleep at night. More