San Diego Chrysler Dodge Jeep Ram

This dealership doesn't care about their customers or service. I have traditionally bought Honda's and I am regretting not buying another because of the service I've recieved here and at Coastline C service. I have traditionally bought Honda's and I am regretting not buying another because of the service I've recieved here and at Coastline Chrysler Dodge Jeep RAM. When I purchased my vehince I was asked if I wanted to buy an extrended warranty on the car. I was told a copy would be added to my records to be used at other dealships because I travelled to SD Chrsyler, Dodge, Jeep, Ram to buy my truck. I agreed. All my other cars I've purchased new through a dealership had extended warranties through the manufacturer, it never crossed my mind they were trying to sell me 3rd part contract. Well turns out they sold me a 3rd party warranty that my Dodge dealship won't accept (oh I've been having issues with my UConnect since I bought the vehicle that no one at Dodge can fix). My local dealer got new management so I figured I'd try and get my car fixed again when I brought it in for servcie. Prior to this my car had been under the normal 36,000 mile factory warranty. This time the dealership tells me I have no extended warranty on my car. Great... well turns out San Diego Chrysler Dodge Jeep Ram never added this policy to my truck. GREAT. I call and try to get someone on the phone as I know I bought the extrended warranty ... crickts. I called my sales person Curt who calls me back a few hours later. I ask him to check his records only to find out he can't pull them because they have a new system but he agrees I bought the extended warranty. Nice! You can't pull sales records from a few years ago. He assures me that someone in finance will look right away because they have the recods. I wait hours and hours and never get a call back. I try Curt who tells me he's sorry Andrew in finance should have sent them. I get Andrew's extention call several times and leave messages but he never bothers to call back. I have to pick up my truck for the 1,000,000th time without the work being done as a result. It gets even worse. I e-mail Curt on Monday who finally sends me proof of my extended warrantly which is through a 3rd party provider not Chrysler... Really. He then tells me it's not his fault Andrew didn't call me back. This becomes a common theme. You're customer is waiting on info you said you'd send right over, you don't follow up and it's not your fault as a sales manager? After Curt decided to tell me how none of this was his issue or fault I decided to call a manager over the lack of service and the fact they sold a 3rd party contract without tellign the customer. I get Renee Hart the finance manager. She proceeds to tell me the 3rd party contract is my fault and I should have read the deal more closely. She is right but this is to make people aware to really read what you buy here. See the theme nothing is an actual issue on their behalf. She then tells me what do I want because all I'm doing is complaining to her, what did I expect that Andrew could quickly pull a record THEY DIDN'T attached to my car? They need to look around. I didn't note that they delivered the car late and filthy in the first place but I wouldn't ever post a negative review based on that. After I spoke to Renee I had no choice. Renee simple needed to acknowledge the issue, appologize and note she'd address it. Instead she nasty, curt and unhelpful. More

After an exhaustive search for a new car, I decided on a Jeep Wrangler Unlimited 2021 Silver with Black Sahara trim interior fully loaded. Luckily, this dealership had exactly what I wanted. I emailed and h Jeep Wrangler Unlimited 2021 Silver with Black Sahara trim interior fully loaded. Luckily, this dealership had exactly what I wanted. I emailed and heard back from Jerrod (aka J) Arnold immediately. I said I wanted to come down right away from Carlsbad and he said he would be available to help me out. The beauty (who I named "Hotcakes") was in the showroom so he had another of the same Jeep ready for me to test drive when I got there. I have to say for me and Hotcakes it was love at first sight! After my solo test drive, we sat down for working a deal. J and the sales manager worked with me for a favorable trade in value for my Cadillac Escalade so that my lease payments would come down to a very reasonable price. As I sat at the table, Hotcakes' sister (white with black) drove right out of the showroom! Clearly this dealership is taking care of their customers. I arrived shortly after the other people and drove out of the showroom not long after them. J is a gentleman from the South and I highly recommend you ask for him, as his demeanor is a welcome escape from some of the horrible sales people I dealt with this week! Oh, and my first "Jeep Wave" came at me this morning! So fun if you are thinking of something new to mix things up this Jeep is gorgeous and priced very well. More

Take my Jeeps to this dealership for service. Jose Reyes is very responsive and my experience there has been excellent for getting my vehicle in and repaired promptly. His knowledge and positive attitude a is very responsive and my experience there has been excellent for getting my vehicle in and repaired promptly. His knowledge and positive attitude are a plus for any customer, particularly in the last few challenging months. More

Excellent service and transparency. This was the easiest car buying experience I’ve ever had. Jeff Turner was great to work with and I highly recommend him car buying experience I’ve ever had. Jeff Turner was great to work with and I highly recommend him More

Outstanding service. MR. ROBINSON was very helpful and knowledgeable about the car I brought. Will have no problem recommending you car to all my friends who looking for a car. knowledgeable about the car I brought. Will have no problem recommending you car to all my friends who looking for a car. More

Robert Lewis made my purchase very pleasant. It was a very fast experience. Very happy with his customer service and providing me the help. I was able to walk out the same day with a brand new car. very fast experience. Very happy with his customer service and providing me the help. I was able to walk out the same day with a brand new car. More

Awesome customer service!!. Highly recommend to bring your car for service here. the staff here are on top of their work. Would be returning for future car needs. your car for service here. the staff here are on top of their work. Would be returning for future car needs. More

Jeremy in service is the best! Really will go out of his way for you. Been coming to this dealership since 2007, purchased my jeep commander here after visiting several Southern California dealerships. Over way for you. Been coming to this dealership since 2007, purchased my jeep commander here after visiting several Southern California dealerships. Over the years my service advisors have been Christine and Kent, can’t say enough good about them and this dealership. I bring my new truck and my 2 jeeps here. I highly recommend. More

Jeff was very helpful in finding me a new vehicle I needed for work. The attention to customer service and making sure I was happy. My purchase was unmatched compared to previous people I had talked to needed for work. The attention to customer service and making sure I was happy. My purchase was unmatched compared to previous people I had talked to at other dealerships. I 10/10 would recommend him to anyone looking to purchase a vehicle. More

Jose (advisor) is always a pleasure to work with. He always keeps me updated and the process is painless whenever I bring my vehicle in. always keeps me updated and the process is painless whenever I bring my vehicle in. More