San Diego Chrysler Dodge Jeep Ram

I had a few issues with my ram 3500, diesel. They booked me an appointment, and so at $400.00, I towed it there. A few days later, the service advisor told me that they wouldn’t have a diesel me They booked me an appointment, and so at $400.00, I towed it there. A few days later, the service advisor told me that they wouldn’t have a diesel mechanic for 3 to 4 months. THEY SHOULD HAVE TOLD ME THAT prior to booking the appointment. After multiple attempts to reach the service advisor by phone, I went down and explained that I just needed some codes cleared. One would assume any tech could perform a simple task like that. The advisor at the rest said no problem, and that my truck would be ready by noon the following day. The next day, I lyfted from work to the dealership. The service person said, “Oh, don’t they call you? Your part arrived and they are working on it today. The truck did need two batteries, so I asked to have that done, $850.00. So I finally go to pick up my truck, no codes cleared and no recall issues repaired. I spent another $450.00 towing it home. It’s too bad and so short sighted to lose a customer for life over a bad business practice. I know a lot of people, and I am going to tell everyone I know about this. If Mission Valley Ram was the only dealership in the world, I’d ride a horse. More

Great experience. Everything was done in a timely manner. Thank you for the amazing work. Everything was done in a timely manner. Thank you for the amazing work. More

The entire sales team especially Mark & Albert were wonderful to work with. This was my 4th Jeep purchase. wonderful to work with. This was my 4th Jeep purchase. More

Horrible costumer service! Don’t go there, they wanted 18,000 for a transmition, we went somewhere else and it costs us 3,000. They also never answer the phone. Don’t go there, they wanted 18,000 for a transmition, we went somewhere else and it costs us 3,000. They also never answer the phone. More

The service I requested was performed in a timely manner. My wait time is fairly short. My wait time is fairly short. More

I took my 2010 Jeep Wrangler Unlimited Sahara in roughly 3 weeks ago to address 2 recalls I needed to take care of and a check engine light with Evap System Leak codes. GiGi was great as my service mgr in g 3 weeks ago to address 2 recalls I needed to take care of and a check engine light with Evap System Leak codes. GiGi was great as my service mgr in getting me in there and later explaining what needed to be repaired. Since picking up my Jeep all has been well (fingers crossed) to date. The drop-off and pick-up both went smoothly. Would recommend their service dept for sure. More

I made an appointment for an oil change and I was taken in right on time. My oil change was completed along with the vehicle inspection in a timely manner. Everyone was very polite! in right on time. My oil change was completed along with the vehicle inspection in a timely manner. Everyone was very polite! More

This is one of the shadiest dealerships I have ever delt with. I went in for service and decided to up grade my 2018 Wrangler that I purchased at the same dealership to the new 2024 4xe. This time around I with. I went in for service and decided to up grade my 2018 Wrangler that I purchased at the same dealership to the new 2024 4xe. This time around I decided to lease. After going back and forth on the different models and pricing all with the 15,000 miles a year pricing the Sales manager switched it on the last quote. When I was in with finance I mentioned that this was changed. The finance manager said "oh hold on" he got up from his desk and went out to talk to the sales manager about it. Only to come back in and say that it was too late "the deal is done". The dealership was about to close for the night. I felt rushed and that the Sales Manager pulled a fast one. btw this is the third Jeep that I have bought from this dealership. Oh and the service department had over charged me 600 dollars that they later refunded me half. I went in for a simple oil leak the cost me 1600$ to fix. So if you are in the market for a new Jeep do yourself a favor and pick another dealership. One that doesn't do shady deals. More

I have my jeep serviced here regularly but ran into an issue with my last appointment. No communication on timing to complete the service from Gigi and couldn't get a return call. I had to go in person to issue with my last appointment. No communication on timing to complete the service from Gigi and couldn't get a return call. I had to go in person to pick-up but they stated my car wasn't ready and I needed it back after 2 days for a 60k mile service. Alex Peralta stepped in to help and took care of everything. He was professional, kind and did a fantastic job of making the situation right! Service advisers here are always kind and nice to work with... I just ran into this communication problem this past time. More

Super helpful and nice with my service. I have Kathleen and she was so kind! I have Kathleen and she was so kind! More