San Diego Chrysler Dodge Jeep Ram

Definitely was not satisfied with the last service that I went in for some part of the shifter broke a piece that I thought is almost impossible to break so they repair it when I got my truck back the shifte went in for some part of the shifter broke a piece that I thought is almost impossible to break so they repair it when I got my truck back the shifter on the lever didn't work so that tells me that the tech that's worked on the vehicle just replaced the part and pushed it out which I thought was very crappy work pieces were not put back and falling off near the shifter More

Horrible experience I have been taking my car to the dealer for 7 years I feel like I'm being taken advantage appointment awful prices too much dealer for 7 years I feel like I'm being taken advantage appointment awful prices too much More

Just had an alignment done. Steering wheel is no longer centered, and it pulls to the left. I can't recommend this service department. Last time it took them 45 minutes to get my truck out after I paid the centered, and it pulls to the left. I can't recommend this service department. Last time it took them 45 minutes to get my truck out after I paid the bill. I thought I would give them another chance, mistake on my part. I'm hoping they will fix it, since I was charged $129 for the alignment. Probably should just go somewhere else. Service writer was pretty good with communication, but hasn't bothered to call me back after I left him a polite message saying the work wasn't done correctly. More

I've bought 4 trucks through my company over 3 years. This last service, I had a large yellow case stolen which contained laser equipment for construction. My fault for leaving something valuable. I This last service, I had a large yellow case stolen which contained laser equipment for construction. My fault for leaving something valuable. I escalated this up to the Dir of Fixed Ops but no success. They won't take responsibility. As a licensed PI, I asked to see the video footage and I would review the 3 days it was there. I have been given the run around and excuses. I was told they watched the video but it's highly unlikely they watched 3 days worth. I'm left with the impression they don't care there is a thief amongst their service department because how do they know it was in there. That response is unapologetic and dismissive. If your brakes squeak, don't expect to get it fixed. They seem to be unable to duplicate a noise but instead give you a crazy estimate to replace everything. 4 times taken to dealer for a wind noise coming from air flap behind dash. I've specifically diagnosed the problem for them. Because they can't duplicate it, they just tell engineering and then nothing ever happens. I've now opened a case at MOPAR and have been assigned a case manager. 3 years of being just a number. More

they always have a good customer service. That’s very important to me in order to keep taking my car there, and quality parts and service. important to me in order to keep taking my car there, and quality parts and service. More

Kent Johnson is the best Service Advisor.He is very Kent Johnson is the best Service Advisor. He is very detail oriented....the more information that you as the customer can provide the better chance o Kent Johnson is the best Service Advisor. He is very detail oriented....the more information that you as the customer can provide the better chance of getting your problems addressed. I have been very pleased with his work over the past 6 years. This dealer does all the maintenance/service and repairs on my Jeep since it was new. More

Excellent service. Provided great help and support. Every question answered. Gave very detailed and clear service plan and records. Great service, Job well done! Thank you! Every question answered. Gave very detailed and clear service plan and records. Great service, Job well done! Thank you! More

Jose is the reason I continue to go there and get my car serviced. Best personality and very friendly. Always has a smile thank you serviced. Best personality and very friendly. Always has a smile thank you More

Excellent service from the sales person; from email to in-person contact. We were in constant contact and he was very honest and accommodating! It was a very pleasant experience. in-person contact. We were in constant contact and he was very honest and accommodating! It was a very pleasant experience. More

For the last five years I have been bringing my '02 PT Cruiser in once each year for an oil change, tire check, and an over-all check-up to catch any potential problems. I always leave feeling confident t Cruiser in once each year for an oil change, tire check, and an over-all check-up to catch any potential problems. I always leave feeling confident that my old car will be running problem free throughout the year to come. More