San Diego Chrysler Dodge Jeep Ram

My Jeep Renegade with little over 25,000 miles needed the whole transmission replaced. My service advisor Fred, showed up 1/2 hour late to work and my “appointment “. He was surly and inefficient. My car too whole transmission replaced. My service advisor Fred, showed up 1/2 hour late to work and my “appointment “. He was surly and inefficient. My car took over 2 weeks to fix. When I got my car back I was informed that even though my car was still under warranty I got a refurbished, not new, transmission. Beyond disappointed with the level of service and lack of quality of vehicle I walked out to get my car. They hadn’t even bothered to run it through their car wash and it was filthy. I couldn’t even see out of the windshield. The driver informed me I had my service advisor Fred to thank for that in a flip tone. I am so regretful that I bought such a horrible vehicle and to have such a poor level service on top of that makes it so much worse. Extreme dissatisfaction would not even get close, let alone MAJOR BUYERS REMORSE. Should never have left Ford. More

The process was easy. We worked with Albert who was personable and professional. No hassles or haggling. Will return in the future. Very pleased with the whole transaction. personable and professional. No hassles or haggling. Will return in the future. Very pleased with the whole transaction. More

Service was easy to schedule. Both drop off and pick up were easy. While I was completely disappointed to find out that my 2017 Jeep Wrangler Unlimited Rubicon with 68k required a new oil pump, Islam answe were easy. While I was completely disappointed to find out that my 2017 Jeep Wrangler Unlimited Rubicon with 68k required a new oil pump, Islam answered each of my questions completely. The part was installed quickly and I picked it up the next day. The Only reason I say 4 vice 5 stars is because the messaging system on which I approved the service should show the total cost, including tax. Otherwise, they provided good service. More

very pleased with the service and customer support. their fast track system is very convenient and fast, I will continue to bring my vehicle here for service needs. thank you so much, great work everyone!! fast track system is very convenient and fast, I will continue to bring my vehicle here for service needs. thank you so much, great work everyone!! More

Unacceptable! Over the course of the last 4 months I've been calling regularly to try and schedule the repairs needed for the recall items I have on my vehicle. Each time I get the same 2 responses, "they been calling regularly to try and schedule the repairs needed for the recall items I have on my vehicle. Each time I get the same 2 responses, "they're all busy right now" and "let me take your information and I'll have someone call you right back". I have yet to get a call back!!! Now I take a good chunk of the responsibility for letting these items lag the way they have but I know I've put in the effort and called in the past when the recall notifications came through and remember getting the same responses I mentioned above. I guess they're too busy for me and don't care enough about my safety and their obligations to the Jeep brand so looks like I have no choice but to try somewhere else and hope this treatment isn't systemic. More

I have two vehicles that I purchased from dodge dealership one is a challenger the other one is a mirage which is a Mitsubishi when I take the challenger to this dealer everything is fine I have fi dealership one is a challenger the other one is a mirage which is a Mitsubishi when I take the challenger to this dealer everything is fine I have fix or corrected a couple of stuff at this dealer the customer service is not the friendliest but I can deal with that as long as the job gets done right But when I take the Mitsubishi I always get the sent to a Mitsubishi dealer I brought it once for an oil change the said take it to a Mitsubishi dealer because we don’t have the equipment to service a Mitsubishi second time I brought it to service the ac and I was told the same thing I have the platinum extended insurance which was purchased by this dealer because we had a legal disagreement if this dealer can’t work on other cars that aren’t dodge jeep Chrysler or ram it should say that on the service appointment page on your wedsite so we won’t be wasting each other’s time More

Great experience, upfront to the point no hassle experience. I walked in and let them know what I want, they found the jeep i wanted and I had the paperwork and keys were in my hands in a decent ti experience. I walked in and let them know what I want, they found the jeep i wanted and I had the paperwork and keys were in my hands in a decent time. Will be back for sure. More

Worst service ever they didn’t even try to help us even us having the money in hand for the purchase, no help at all. I asked for help and they let me wait plus no deal to try to sell or something thanks f us having the money in hand for the purchase, no help at all. I asked for help and they let me wait plus no deal to try to sell or something thanks for waste my time since we drove 2 hours for nothing More

Jose did a great job and was very helpful! Overall everything was well done and well taken care of. All my questions were answered and my car was serviced in a timely manner. everything was well done and well taken care of. All my questions were answered and my car was serviced in a timely manner. More

Superb customer service! Kent was my service advisor & was absolutely great. He communicated status of service to my vehicle & stayed on top of the schedule throughout. was absolutely great. He communicated status of service to my vehicle & stayed on top of the schedule throughout. More