San Diego Chrysler Dodge Jeep Ram

My 2023 jeep grand Cherokee was crash wile it was at the dealer it took about 2 weeks for it to be fix we had a rental they pay for it but we where not comfortable we need it our car and because of that we dealer it took about 2 weeks for it to be fix we had a rental they pay for it but we where not comfortable we need it our car and because of that we didn’t even got an apology form no one we have meet with one of the managers but we didn’t got nothing from him everything was just sweep under the rug that way we are not satisfied with this dealer More

I dropped off my 2015 Jeep Patriot on October 5, 2023 due to a small ticking noise. I have been a customer here since I purchased my vehicle brand new off the lot April 12, 2015. I took my car here for every to a small ticking noise. I have been a customer here since I purchased my vehicle brand new off the lot April 12, 2015. I took my car here for every maintenance issue, every problem. EVERY TIME. The first few years were great. My service tech was Liz and she was fantastic. Once she left, the good service ended and the problems began. This last time was the absolute worst experience I have ever had. The dealership had my vehicle for months. Literal months. In the first month I had over 30 phone calls, texts and emails that went unanswered by Paul Correia. These are all documented and I informed the service manager Gabriel Ceballas. Gabe apologized but the behavior from the dept continued. After 2 months of no status, Paul calls me and tells me that that MOPAR warranty claim was DENIED. I immediately went to the dealership to try to understand why, when I clearly had followed all protocols with the maintenance of my vehicle. I spoke to Gabe and he looked up my vehicle and tells me that there has not even been an MOPAR inspection at this point and he did not know why I was told that. Paul calls me from literally the other side of a glass wall-meaning he can clearly see me in Gabes office-to tell me that the MOPAR inspector was on his way to inspect my vehicle! The inspector shows up and Paul puts me and the inspector on the spot by saying oh this is the customer. I explained that I was not there to question the inspector, but to try to glean any information on what is going on with my car and why the tech will not respond to my inquiries. Approximately a week later, after I had to contact MOPAR because the dealership refused to respond to me, I was told that the warranty was going to be paying out my vehicle and I would receive a check. Why this check was going to the dealership and not directly to me was beyond comprehension. I paid the dealership for the diagnosis-which seemed like it should have been part of the warranty and at that point the dealership basically washed their hands of the situation. For the next month, I attempted to get a status and not one person from the dealership or Mopar would help. Mopar had previously given me a date that the check was supposedly mailed but it did not matter at all to the dealership that it never showed up. I finally showed up to the dealership in person to find out what I needed to do. I explained the situation to the person outside and he went to talk to the service manager Alex Paralta. Alex didn’t even bother to come out and speak to me. He sent the guy out with a business card that he had written on the back the address of Sun Road Auto’s business office. Not once had anyone ever mentioned that the check would go there first. I showed up at the Business office and a very kind person, Karen Doherty, listened and took charge of the situation. This was in December. She called Mopar repeatedly until she got information. After weeks of no check showing up after it was supposedly sent to the dealership, Mopar finally reissued the check and I finally received it in February. Over 4 months later! Meanwhile I was not given a rental, a loaner vehicle or anything. I was forced to pay for a rental for 2 months. I received no reimbursement for anything I was out of pocket on. With the check, I barely broke even after paying travel expenses for the entire time and the diagnosis fees. They didn’t even put the vehicle back together because I didn’t have another $2000 to pay for it. I WAS a loyal customer. I was fully prepared to purchase a new vehicle from SDCDJR but the treatment I received has convinced me that my patronage did not matter at all to the dealership and I will be sure to let anyone I know looking for a car to look elsewhere. More

My buying experience was phenomenal. I couldn’t have asked for a better place to get a vehicle! Thanks again. I couldn’t have asked for a better place to get a vehicle! Thanks again. More

Kathleen was very communicative and helpful. Even though my car was in for a total of 2 days, I had peace of mind knowing the problems I brought it in for would be addressed and fixed. I general Even though my car was in for a total of 2 days, I had peace of mind knowing the problems I brought it in for would be addressed and fixed. I generally have bad experiences with dealerships but Kathleen was very helpful and honest. More

Good service and responses from staff. Explained my options up front and advised me on best resolution. Explained my options up front and advised me on best resolution. More

I chose this dealership because past experiences with Poway Jeep were unsatisfactory. Appointment times were queued a week out, but once the car got into the service bay it was wrapped by noon. The waiti Poway Jeep were unsatisfactory. Appointment times were queued a week out, but once the car got into the service bay it was wrapped by noon. The waiting room had excellent coffee and comfortable chairs that made the stay a pleasure. More

I took my pick up in due to a broken cab heater and to replace a cabin air filter. After a week in the shop with zero communication until the day before my intended departure and $3500 worth of servicing, replace a cabin air filter. After a week in the shop with zero communication until the day before my intended departure and $3500 worth of servicing, I drove home for two days with a still non-functioning heater. More

My service advisor, Gabriel Ceballos, is awesome; very knowledgeable, great customer service, went above and beyond during this most recent visit. The service done today was done quickly and correctly, an knowledgeable, great customer service, went above and beyond during this most recent visit. The service done today was done quickly and correctly, and it only took about an hour. More

Took my Jeep to get an emergency looked at a possible smoking issue from the coolant system. They kept it for 4 days, the service advisor got fired, and their technician said they found nothing wrong wit smoking issue from the coolant system. They kept it for 4 days, the service advisor got fired, and their technician said they found nothing wrong with it. I didn't get a phone call my vehicle was ready so I drove up there to grab it. I was charged $300 for a clean diagnostic. I took my Jeep to another mechanic and found out I had a cracked heater core that could have been fixed in a few hours. I had to investment $300 for a rental car, $300 for the diagnostic, and the Service department never notified me my vehicle was ready. I will never take my Jeep to them again. I wasted time, money, and misdiagnosis that would have costed thousands of dollars if I didn't take it to another mechanic I could 100% trust. I wish I could rate zero stars. More

There were able to handle the scheduled oil change. There was a radio recall/update that they were going to but ended up saying they were understaffed to handle unless I waited another 2 hours. I will There was a radio recall/update that they were going to but ended up saying they were understaffed to handle unless I waited another 2 hours. I will schedule to fix the update/recall at the next oil change. Very nice and courteous staff More