San Diego Chrysler Dodge Jeep Ram

Had an extremely hard time Getting an appointment over the phone. I e mailed my frustrations (to the wrong department) but within 15 minutes got a call back from the service Dept and was able to get my tr the phone. I e mailed my frustrations (to the wrong department) but within 15 minutes got a call back from the service Dept and was able to get my truck in that day. More

Stuck Without a Car!!!I came across a Jeep and contacted Stuck Without a Car!!! I came across a Jeep and contacted the dealer about it, they said it wasn’t in but as soon as it was they’d get back to me. A Stuck Without a Car!!! I came across a Jeep and contacted the dealer about it, they said it wasn’t in but as soon as it was they’d get back to me. A little over a week ago they called and said it was in, they sent me pictures and a window sticker - wrong one! He then sent me the correct sticker but said it was not in yet, that we could make the deal as if I was there and then pick it up when it arrived, great I thought and I agreed. (I’m coming from L.A.) On Monday the 13th they ran my credit several times (my credit score dropped) I was approved and they asked for my license and address to FedEx me the paperwork I sent them everything they requested to move the deal along. But then he asked for my CC to put a down payment, I told him we hadn’t agreed on terms monthly payments etc. And that’s how it went, every time I asked for an explanation of fees, payments etc. they couldn’t, explain it, every time I asked for the paperwork/ contract they couldn’t send it. They would instead send pictures of worksheets or half screenshots of numbers with no explanation. When I mentioned that one of the reasons I decided to go with them is to do the deal before I picked up the car, He said he understood my requests but still didn’t forward me anything that I asked for. On Thursday the 23rd we finally came to an agreement via text (still no paperwork/ contracts) I decided to buy, we agreed to down payment, monthly payments and interest rate. Within half an hour he texted me only to let me know that the car had been sold, he blamed me that they couldn’t wait for my decision from last week. Really?! I did everything that you asked besides send you money when you could not provide contracts/ agreements etc. and you decide to blame the customer? You should have not run my credit only to leave me in a tough spot with no car, now I have to decide whether to get a car at higher interest rate or wait a few months for my credit score to recover. They obviously don’t care about their customer or potential customer just their sales. More

They always treat me like I am a VIP here. Jeremy and Gabe go out of their way to explain things well and get the job(s) done quickly. They know the nuts and bolts of the car repair business and they ma Gabe go out of their way to explain things well and get the job(s) done quickly. They know the nuts and bolts of the car repair business and they match that knowledge with a clear understanding of how to deal with human beings too! I bought my Challenger here in 2011 and I will always keep coming here for service. More

best dealership I've dealt with in so calJose in service best dealership I've dealt with in so cal Jose in service has been amazing getting me in and out quickly and with the right parts thank you best dealership I've dealt with in so cal Jose in service has been amazing getting me in and out quickly and with the right parts thank you More

Making an appointment was difficult. I was told originally that appointments were not available then discovered online that I could make one. I was told that my Jeeps high fan was normal (even when originally that appointments were not available then discovered online that I could make one. I was told that my Jeeps high fan was normal (even when I just parked it and the fan is running abnormally high). Tried to text the advisor to pick up my car sunday and didn’t receive a text back. I went on sunday and the service department was closed. Just a bad experience from appointment to picking up my vehicle. More

excellent service work done promptly good communication saved me money on unneeded repair would go back again communication saved me money on unneeded repair would go back again More

Came in for the Mopar maintenance plan which is only oil changes if the dealer tries to say it covers everything. The service advisor Jose was incredible.. very thoughtful and attentive. Came in for a sched changes if the dealer tries to say it covers everything. The service advisor Jose was incredible.. very thoughtful and attentive. Came in for a scheduled appointment oil change and left almost 2 hours later.. would rate the service advisor a 5 stars, wait times 1 star and dealer sales a 2 star because they deceive you in getting the maintenance package More

Jose was really helpful and professional. Really appreciated his services and professionalism. I’ll come back because of him appreciated his services and professionalism. I’ll come back because of him More

Great service. Set up appointment was easy, they called to inform me of my status and when to come pick up my care. Helped me right away when I got there. I appreciate the level of service. to inform me of my status and when to come pick up my care. Helped me right away when I got there. I appreciate the level of service. More

The dealership did what was right to make me walk away happy at the end. happy at the end. More