San Diego Chrysler Dodge Jeep Ram

If I could give negative 10 stars I would but I can't. Brought my 2021 Jeep Gladiator Mojave on September 12, 2024 for oil change, tire rotation, and wheel alignment. After the service, I did a front to Brought my 2021 Jeep Gladiator Mojave on September 12, 2024 for oil change, tire rotation, and wheel alignment. After the service, I did a front to back walkaround and everything looks good. I never thought about checking the top. Brought it straight home into my garage and didn't use it for three days. On the third day, I noticed something odd with the roof rack. Upon further inspection, found both the driver and passenger side rails of the roof rack dented. Worse on the driver side than on the passenger side. It is still usable but the damage is there staring at me. My wild guess is it hit something above the shop when it was raised on the lift. I know I have no hope of getting any compensation for the damage or have the service shop repair it because they will just deny it unless corporate will do something about this. I am writing this review to give a warning to customers to make sure they give their vehicle a thorough inspection front to back, top to bottom before driving it off the lot. 2024.10.03 Update: The service manager called me to meet with him to assess the damage. Met him 2024.09.30 and he was surprised why the lift did not stop when the roof rack hit the bar overhead. He also indicated the damage can not be repaired. He asked me to email him the replacement cost estimate which I did right after getting the estimate from Leer Truck Accessory Shop. Called him the next day to make sure he received the estimate. He indicated he will pass the estimate on to his boss and will update me with the progress. Currently waiting on the update. 2024.12.23 Update: As of today, this issue has not been resolved. The service manager has not answered my phone calls and has not responded to my messages. I'm beginning to think I'm screwed unless I can find a way to bring this up to higher management. More

This dealership seemed nice at first but found out I was lied to by the salesman and his manager. I was first contacted by someone at the dealership telling me they wanted to buy my used car (Grand Cherokee lied to by the salesman and his manager. I was first contacted by someone at the dealership telling me they wanted to buy my used car (Grand Cherokee), I looked at their inventory and liked one, Same Grand Cherokee but different color and a 4X4 this time. After negotiating back and forth the salesman asked me if I was interested in leasing the car instead. I've never leased a car before so I had no idea how a lease works but told him no because we travel a lot and I would never stay under the miles for the lease. The salesman and the manager assured me that the miles would not matter as long as I came back to their dealer and traded it in for another car they would forgive the excess miles and void all fees, so they suggested I take the package with the least amount of miles in order to get the lowest monthly payment. 3 years later I go in to try and trade it in and I am now being told they cannot void the fees and the deal must have been some kind of misunderstanding. There was no misunderstanding, I was plain out lied to in order to make the sale and now I am stuck with a lease that is WAY over the miles that I'm going to have to pay a ton of fees on even though I wanted to trade for another car with them. They would not make it right even though someone at their dealership was in the wrong and did not even want to negotiate with me, they let me walk out after being there less than an hour. I should have known the deal would not stand since I asked the manager to please put it in writing and he kept making excuses and refused. The people that work there are nice but just make sure you are careful when you make a deal, they will do anything to make the sale and do not care about customer loyalty. More

I'm from Denver and was in San Diego dropping my daughter off at college when I received a coolant warning light. Not wanting to drive 1200 miles through the dessert with a potential issue I attempt daughter off at college when I received a coolant warning light. Not wanting to drive 1200 miles through the dessert with a potential issue I attempted to get a last minute service. Got an appointment at Kearny Mesa Dodge, but when I arrived they said they could not look at my truck for three days and would not help at all. I went to S.D Dodge where Service Advisor Turner "GeGe" took great care of me, she had a mechanic look at my truck and I was out in 30 minutes and back on the road. I would like to thank GeGe for the outstanding customer service and understanding. I would highly recommend this dealership and service center. More

My experience at the dealership itself was great. Quick service and they did solve my cars problem. However, it took 6 months to get my part which they did not clearly express to me in the beginning Quick service and they did solve my cars problem. However, it took 6 months to get my part which they did not clearly express to me in the beginning or throughout those 6 months. I called nearly every week with no response. I really just wanted a gauge of how long it would be until I got the part. I was initially told it could take days or a month or two. I did not expect 6 months and was not kept in the loop at all. More

Diagnosed my vehicle as needing a new Selectrac switch. Quoted 500 for the switch and 800 for the labor. Inspected the switch myself and it was unplugged. Switch worked fine when plugged back in. Mechanic Quoted 500 for the switch and 800 for the labor. Inspected the switch myself and it was unplugged. Switch worked fine when plugged back in. Mechanic obviously did not inspect the switch when performing the diagnostic. I requested my diagnostic fee back and haven’t heard from them since. I called repeatedly and they don’t answer. More

The dealership was wonderful, specifically, Gigi. She took meticulous notes of symptoms I described and assured me tha the best tech (Mike) would be able to suceessfully diagnose the problem(s). Comm She took meticulous notes of symptoms I described and assured me tha the best tech (Mike) would be able to suceessfully diagnose the problem(s). Communications was excellent, and she explaned what my Max care extended warranty covered. I came here because another local dealership had such a huge backlog. Glad I came here. I will return, if I need future service. Thank you! More

SD CDJR was able to get my grand Cherokee in other shops weeks before other certified dealers. In addition they worked on my jeep quickly, fixing every issue while still giving me weekly updates. They even weeks before other certified dealers. In addition they worked on my jeep quickly, fixing every issue while still giving me weekly updates. They even fixed a steering issues another dealer said didn’t exist. I will be bringing my jeep to SD CDJR moving forward. More

Everyone is so nice and professional. The work always gets done on time. Very good communicators. The work always gets done on time. Very good communicators. More

everyone is really nice and Dejuam is very polite and patient. Everyone is also helpful patient. Everyone is also helpful More

My 2023 jeep grand Cherokee was crash wile it was at the dealer it took about 2 weeks for it to be fix we had a rental they pay for it but we where not comfortable we need it our car and because of that we dealer it took about 2 weeks for it to be fix we had a rental they pay for it but we where not comfortable we need it our car and because of that we didn’t even got an apology form no one we have meet with one of the managers but we didn’t got nothing from him everything was just sweep under the rug that way we are not satisfied with this dealer More