San Antonio Dodge Chrysler Jeep Ram - Service Center

It was not good, so showed up and spoke with several service reps. I ask for a certain individual by name and told they didn’t work there , I explain to them that I had appointment but I felt that I was service reps. I ask for a certain individual by name and told they didn’t work there , I explain to them that I had appointment but I felt that I was basically blown off. No one took the time to check to see my appointment was with instead I was told to wait and they would ding someone to help me. I have had several vehicles service or repaired at this location and never been treated or met with attitude. And I did not appreciate it at all. I’m a professional that work in public service and I understand it’s a busy day but everybody should be treated with respect. After this experience I will have to really consider having my vehicles maybe taken to another dealership. Regards J Nelson More

David was very helpful and communicated thoroughly throughout the entire process. He explained what was wrong and the price of each part as well as an explanation of what was needed on the labor end. throughout the entire process. He explained what was wrong and the price of each part as well as an explanation of what was needed on the labor end. Nothing was done without my permission and a full breakdown of the costs. More

Fantastic customer service. Very friendly and I loved the video of what was going on during the oil change. Highly recommend this dealership to all my friends. video of what was going on during the oil change. Highly recommend this dealership to all my friends. More

The service was satisfactory, but Gabby told us that it was suggested that we should change out our rotors and brake pads for 1300. Then on the video of oil change and vehicle inspection the person doing t was suggested that we should change out our rotors and brake pads for 1300. Then on the video of oil change and vehicle inspection the person doing the oil change said the Rotors and brake pads were fine. It left a bad taste in my mouth that I was trying to get up charged More

To be honest, I would not rate the service with 5 stars. Maybe a 2. I was without my Jeep for 3 weeks and had to pay for a rental because it took so long to be fixed, and when I finally did get it back, the Maybe a 2. I was without my Jeep for 3 weeks and had to pay for a rental because it took so long to be fixed, and when I finally did get it back, there was 94 extra miles on it and it was on empty. Actually empty I had to stop at the gas station down the road from the car lot because there was no gas. Which made me upset because I was told if we didn't fill up our rental, we would get fined, so I spent $22 on gas for one of your vehicles and then had to spend $40 to fill up mine. On top of that, there was mud ALL over my running boards, side of the Jeep, and under the tires like someone had taken it for a joy ride. I was honestly pretty disappointed. I do appreciate it being fixed and running like it's supposed to, but other than that, very disappointing. I have not made a complaint because I am still in shock that this is how I got my vehicle back. More

Tychun was very helpful and helped me out tremendously with getting my truck repaired. Kept me updated with everything that was going with my vehicle with getting my truck repaired. Kept me updated with everything that was going with my vehicle More

They are courteous and knowledgeable;providing timely service. They keep you updated on the progress of your service. I highly recommend this dealership for your full service needs. service. They keep you updated on the progress of your service. I highly recommend this dealership for your full service needs. More

overall good experience with the service department. the video process that the service tech does need some work. I was told I would receive it to explain the needed recommended service from a visual perspe video process that the service tech does need some work. I was told I would receive it to explain the needed recommended service from a visual perspective, but I did not get it. I like the process but like I said it needs follow up and work if your going to push this out. More

While the customer service was great, the work itself was terrible. My oil pan bolt was let loose so oil was leaking. I didn't notice until it was all over my driveway and had to add a half quart. It wasn't terrible. My oil pan bolt was let loose so oil was leaking. I didn't notice until it was all over my driveway and had to add a half quart. It wasn't even hand tight. DISAPPOINTED! I had to tighten it, add oil, buy a concrete wash, and pressure wash my driveway. More