Back

San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

Sort by
December 24, 2020

Very professional service team! I definitely recommend this location. They were kind, patient & attentive to our truck needs. David T. is A-Plus service advisor!!! More

by Nlhousing305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Dec 26, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

December 23, 2020

This is the best it gets. Service was good people were good. All the people were very good and treated me good.. Hope service stays that way.. More

by sandy.ambrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Dec 23, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review, Sandy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

December 23, 2020

Staff is okay and sometimes helpful, feel as if there is no communication between service dept. and the customer. Feel like every visit I have something that goes wrong. But the staff does try their best to More

by Drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Drew, thank you for your feedback. We are disappointed to hear that your experience with us has not always been a positive one, and we apologize for any communication challenges you have faced. If you would like to discuss these issues with us further, please do not hesitate to contact us. MoHernandez@sanantoniodcj.com General Manager

December 23, 2020

Worst experience I have ever had at a repair/service facility. I will NEVER go back. Fraud comes to mind when describing ‘service’. I would encourage everyone to avoid this facility!! More

by Stuknparadise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Jan 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Customer satisfaction is a top priority and we strive to ensure each customer has a 5-star experience with us. Would it be possible to have someone from our team reach out to learn more about your experience? MoHernandez@sanantoniodcj.com General Manager

December 23, 2020

Great service. Great people. Great experience. Everything went smoothly from scheduling my service appointment over the phone to discussing service needs with my advisor to completion of work. More

by R FLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Dec 23, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

December 22, 2020

Was greeted immediately as a dropped off my car and was given up to date updates on the my jeep as they fixed it. Great More

by AlexWarren2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl, Robert Maulden
Dec 22, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Alex! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

December 22, 2020

I would not recommend this dealership, to service my Jeep Gladiator or advise others to use your services. My vehicle under went a rear window replacement, after 4 different visits. After completion o More

by AJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sonya
Jan 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly. MoHernandez@sanantoniodcj.com General Manager

December 21, 2020

Every aspect of the visit from scheduling the appointment to work completed was very well orchestrated. Gabby ensured I was informed at every stage of service to include introducing me to the new online serv More

by LIGHTFOOT.ANITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, James Hutcherson, Gabby Trevino
Dec 21, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team, Anita. We're glad to hear Gabby delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

December 21, 2020

They were not able to fix the problem with my truck. I was hoping for a quality service dept that could troubleshoot the problem but unfortunately my truck was not repaired. More

by richard.harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 07, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello Richard, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this. MoHernandez@sanantoniodcj.com General Manager

December 21, 2020

Top level service from start to finish. They really listen to what you have to say. Excellent communication. I can't think of any way they could do more. Thank you Mr Schwing and crew. More

by IVORYMOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Schwing
Dec 21, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business! charlescluck@sanantoniodcj.com Fix Ops Director

...
55
...