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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,005 Reviews

1,005 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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December 29, 2020

Alfred was spot on. He was helpful in the morning even though I had an appt. he could have gone on his way but he took care of my services. He texted promptly once my car was ready. More

by Jmmunchie85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred
Dec 29, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Alfred and our team took such good care of you. We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

December 29, 2020

We take both of our vehicles here for service and are always treated like family. Customer service is awesome. Thanks for always being there for us. More

by RAMIEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Dec 29, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

December 29, 2020

Service people were prompt, accurate, and friendly. Had no issues with the people. The package maint such as the 15000 mile and the 30000 mile are a bit confusing over what they cover for tje price. I go More

by Janetdebruine63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Dec 29, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Janet, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

December 29, 2020

I have found every one extremely helpful and very courtesy. When we bought our Jeep everything was handled guickly and professional. It was a very pleasant experience. More

by williamgbiddle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe, Tom Langlois, Gabby Trevino
Dec 29, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

William, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

December 29, 2020

Quick and efficient, definitely will return back. Drop off my car and they kept me informed through out the entire process. I enjoyed the text alerts More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Dec 29, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Brandon, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and Gabby met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

December 24, 2020

Great experience. I had no worries on when my car would be ready and great communication from service advisor. Also found a good price on tires. More

by DASALDANA02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin K.
Dec 26, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

December 24, 2020

Very professional service team! I definitely recommend this location. They were kind, patient & attentive to our truck needs. David T. is A-Plus service advisor!!! More

by Nlhousing305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Dec 26, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

December 23, 2020

Staff is okay and sometimes helpful, feel as if there is no communication between service dept. and the customer. Feel like every visit I have something that goes wrong. But the staff does try their best to More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Drew, thank you for your feedback. We are disappointed to hear that your experience with us has not always been a positive one, and we apologize for any communication challenges you have faced. If you would like to discuss these issues with us further, please do not hesitate to contact us. MoHernandez@sanantoniodcj.com General Manager

December 23, 2020

Worst experience I have ever had at a repair/service facility. I will NEVER go back. Fraud comes to mind when describing ‘service’. I would encourage everyone to avoid this facility!! More

by Stuknparadise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark
Jan 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Customer satisfaction is a top priority and we strive to ensure each customer has a 5-star experience with us. Would it be possible to have someone from our team reach out to learn more about your experience? MoHernandez@sanantoniodcj.com General Manager

December 23, 2020

Great service. Great people. Great experience. Everything went smoothly from scheduling my service appointment over the phone to discussing service needs with my advisor to completion of work. More

by R FLORES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Dec 23, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

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