San Antonio Dodge Chrysler Jeep Ram - Service Center

Professional and wonderful updates on the steps taken to service my vehicle! Alfred A. Rocked. Price was fair and service was done in a timely manner! Kudos! 👍👍 service my vehicle! Alfred A. Rocked. Price was fair and service was done in a timely manner! Kudos! 👍👍 More

Very pleased with Tom Langlois' keeping me up-to-date with status of the repairs being performed. Great Service Advisor! I have had dealings with none as good as Tom. VERY impressive. with status of the repairs being performed. Great Service Advisor! I have had dealings with none as good as Tom. VERY impressive. More

fast turn around. Thomas was quick to assist me on my vehical. He was also my cashier. got me back on the road very quick. vehical. He was also my cashier. got me back on the road very quick. More

The beginning of my visit at your dealership was pleasant. Audrey, my advisor, met me at the service station and asked me the reason for my visit. She brought me inside and showed me where to wait u pleasant. Audrey, my advisor, met me at the service station and asked me the reason for my visit. She brought me inside and showed me where to wait until my car is ready. This is exactly when the visit went downhill. I was just visiting the dealership to get an alignment. My appointment was at 9, I didn’t get a message/update on my car until 1130am. I was unaware the dealership was behind on servicing vehicles. If so, I would’ve arranged a ride while I waited. Around noon, I got an update on my jeep, that it needdd (overpriced) services. I was under the impression that the exam over my jeep was complimentary and if there was anything that needed attention, then I would be charged. After waiting FIVE hours to get my jeep back, I declined all services because I didn’t have time to wait any longer. During check out, Audrey, the service representative, informed me that I needed to pay $190. I was completely unaware that the fee to look at my vehicle would be so unbelievably high. We spoke and the dealership said they could include the alignment with the diagnostic for $159. Of course after spending that much money and waiting that long, I needed something to walk away with, so I agreed to the alignment. the alignment took about 30 mins. So after a 6 hour day at the dealership, I was charged $159 for a test and an alignment. 6 hours. I was unimpressed by the miscommunication and blind sided by the cost of the services. I have no intentions of coming back to this dealership. More

Gabby was friendly and kept me informed regarding the service she made the process easy and efficient You should have more people like Gabby that care. service she made the process easy and efficient You should have more people like Gabby that care. More

Took my truck in for a noise that happens every time on start up, I was notified vie text that my truck was ready. When I picked up it was obvious the noise was still present. I contacted the person who te start up, I was notified vie text that my truck was ready. When I picked up it was obvious the noise was still present. I contacted the person who texted me who was not even a service advisor but someone who works in parts. He had no clue as to what was going on. Also was told I would get a detail since I just purchased the vehicle from the dealership. It was obviously not detailed. Most likely just ran through their wash machine. More

I went there to get my vehicle worked on and left in the same condition that it was in, yet, I was $357.58 broker. I wasn’t told of the possibilities of repairs and prices ahead of time. Ask these people qu same condition that it was in, yet, I was $357.58 broker. I wasn’t told of the possibilities of repairs and prices ahead of time. Ask these people questions in depth because my experience was very vague in explanations. More

No complaints this time other than having to pay someone to change a damm car battery... lol. Did not realize where it was until I needed to change it out. to change a damm car battery... lol. Did not realize where it was until I needed to change it out. More

First off the dealership didn't know my car was there until I pointed it out 3days later. After said day it took well over 24hrs to give me any clue if my car was even being worked on. The issue cost 2k until I pointed it out 3days later. After said day it took well over 24hrs to give me any clue if my car was even being worked on. The issue cost 2k to fix for an item I found else where and replaced in 30mins with a screwdriver. Then to make sure I was charged 155 dollars for looking at my car?! I think this is dealerships or at least that location have such a bad reputation. More

Great visit customer service was second to none! Very prompt and informative my advisor was great. I’m more than happy and will be back! prompt and informative my advisor was great. I’m more than happy and will be back! More