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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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January 19, 2021

Excellent service. It was a very smooth drop off and pick up process and my car was ready when they said it would be ready! David was awesome! More

by Davidr73381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts about your experience with David at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

January 19, 2021

Service was great, I received up to date text messages during the service, only wish they washed the outside of the vehicle as part of the process More

by Nae
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

January 19, 2021

This experience was much better than my last one a few years ago. This time they communicated very well with me and the service advisor was professional and courteous. The reason I'm giving 4 stars instea More

by Scott.steward88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey Bragg
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

January 18, 2021

I tried to make an appointment for a 3-4 hour service and an appointment could not be accommodated. “First come first serve only.” Makes things hard to plan around. More

by sdh82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed. David
Jan 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review and choosing San Antonio Dodge Chrysler Jeep Ram! It has been a pleasure serving you. I regret to learn that you were not entirely satisfied during your service scheduling and invite you to reach out to us directly so that we can better understand your visit and address your concerns. charlescluck@sanantoniodcj.com Fix Ops Director

January 18, 2021

They were very helpful and able to handle sudden change. I asked them if leaving my car there over night was okay and they said it was perfect. Very nice people More

by nathand2133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this awesome review, Nathan. We're happy to hear our team was able to accommodate you, and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

January 18, 2021

Service writer was good Service tech spent more time talking then working. Took two and a half hours for a simple oil change. I stood out side an watched the tech do nothing and not one supervisor said More

by William.oswald0831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
To mad to remember
Feb 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

William, Thank you for your review. We’re sorry your service visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

January 15, 2021

Service has been good both times that we visited. They are faster, friendlier and more thorough than our experience at other dealerships and auto repair shops. We will definitely use this dealership agai More

by Jennyandvince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jan 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to have provided you with such a positive experience, Jenny and Vince! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

January 15, 2021

Had appointment at 9am - finished at 11:15 with no service tag for next Maintance- didn’t clean vehicle- left the floor paper and car tag More

by Felipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabby Trevino
Jan 31, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Felipe, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this MoHernandez@sanantoniodcj.com General Manager

January 15, 2021

Everyone was so kind and accommodating! My auto service advisor was so informative and informative about my vehicle. The Service was great! Thank you so much! More

by chrissyb4531.cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you, Chrissy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

January 15, 2021

A great experience overall. Sam Casper was the best guy to work with. He took the time to show me multiple vehicles and answer all of my questions. Highly recommend More

by Jmalixi55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Dayekh, Samuel Caspers
Jan 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We're glad that you had a great experience with Sam! Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

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