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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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January 28, 2021

Service is usually slow but this time lot better! Alfred was very helpful with oil change and front alignments kept me informed the while time! More

by KWIL320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Afflitto
Jan 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy Alfred provided you with such a positive experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

January 28, 2021

They service my vehicle as soon as we got there. They made sure to keep us informed of what was needed and got the job done right away. More

by MARILIN_NG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Mark
Jan 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

January 28, 2021

Service from Alfred was awesome! Thank you for taking care of my Vehicle in a timely manner. Again the service from Alfred was very very good! More

by jake.batestx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred
Jan 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Jake! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

January 28, 2021

Best Dodge Service Department. I've ever used. The Techs are really really good and fast also. Al is my service advisor. He really takes care of me. Thanks guys! More

by Festus21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al was awesome. Great service advisor.
Jan 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that Al and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

January 28, 2021

My advisor was very nice. He let me know everything that they were doing to my car. The place was clean and everyone had on a mask. More

by alipscomb39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Gallagher
Jan 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

January 27, 2021

Mark Schwing was a stand out, truly professional advisor. Always kept me in the loop with status updates and when we ran into issues, he was there to make sure my service needs were met. Had an issue and Jam More

by Odphinate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schwing, James Hutcherson
Jan 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

January 27, 2021

The gentleman that greeted me as soon as I pulled into the service area was courteous, he made sure to keep me updated on any services that were being done o my vehicle. More

by cvc0477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person who greeted me, I don’t have his name
Jan 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

January 27, 2021

The dealership failed to honor oil change coupon sent to my home. The coupon had my vin, but I paid $200 instead of $30. Also, the tire rotation wasn’t complete and I wasn’t told. I read the invoice at home More

by BMETBULLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Audrey Bragg
Feb 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We would love the opportunity to touch base with you and address your concerns. MoHernandez@sanantoniodcj.com General Manager

January 27, 2021

Had to leave car but was notified when ready. Quick wait upon arrival. Not receiving oil change coupons through mail as before. Had yo look online. More

by redappleteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey.
Jan 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a positive experience, and we appreciate your helpful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

January 26, 2021

They took care of my visit in a very professional manner. My service person kept me informed of all that went on. I will be back. Audrey Bragg More

by bmoni777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saechelle Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts, Audrey, about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

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