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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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February 15, 2021

Very good service, Friendly staff,very fast and efficient! Facility was clean and roomy.Restrooms could use some attention. Waiting room TV was very good. More

by Rcampa345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 16, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

February 14, 2021

Joshua displayed great customer service, was very kind, and extremely helpful with my Jeep service issue. I came in at 6:50 without an appointment and waited til opening. He helped me get back on the road. More

by Michellecavazos3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Verdin
Feb 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review, Michelle. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Joshua, here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

February 12, 2021

Great customer service. My service adviser did a terrific job. He kept me in the loop while my vehicle was being repaired. Will keep doing business with this dealership. More

by Jfam5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 12, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! charlescluck@sanantoniodcj.com Fix Ops Director

February 12, 2021

They need a better communication system with their customers. Provide accurate information from the other party. Provide detailed information of the progress on customer service . More

by SEOANE RAQUEL83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cowgill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Erazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Esteves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Cantu, Calvin Jones, Brian Cluck, Charrisse Johns, James Hutcherson, Christopher Trevino
Mar 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for taking the time to express your thoughts on working with our dealership. We appreciate your honest feedback. We're sorry to hear about your experience and would love to get to the bottom of it with you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your communication concerns. Please let us know the best way to reach you, or contact me at your convenience. Thank you, Mo Hernandez MoHernandez@sanantoniodcj.com General Manager

February 11, 2021

Service was short handed for the day that I went but they got me in and out in a quick manner. Great service, highly recommended. More

by ruben2485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Smith
Feb 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

February 10, 2021

How can u justify removing a decal from my steering wheel and leaving ugly gash is that how a recall works something is wrong with that More

by THOMASHARROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Garza
Feb 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thomas, We’re sorry your recall visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns. We never like hearing we missed the mark with a service visit, please feel free to reach out. MoHernandez@sanantoniodcj.com General Manager

February 09, 2021

Our Dodge broke down and was sent to this dealer and we were so happy that Mr Al contact us and in less than 2 days it was fixed. Excellent service in short time. We have peace of mind. Thank you Mr Al. More

by mdelacruzregan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Al. Service Dept
Feb 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

February 09, 2021

I have had my van for 3yrs. The entire time james hutcherson has been phenomenal, treating me with the utmost respect as a customer. My van has been everything short of a simple fix, and he has alway More

by jenndes90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hutcherson
Feb 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

February 09, 2021

I worked with Chris in Service and I was very satisfied...The only prob was it took yall 3 days to diagnose not his fault More

by thrzacharm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Svc Dept
Feb 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your honest feedback! Quality customer service is always our number one priority, and while we're glad to hear that Chris took good care of you, we do apologize for the delays. Please don't hesitate to reach out if you would like to discuss this further. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we hope you will give us another opportunity to serve you. charlescluck@sanantoniodcj.com Fix Ops Director

February 09, 2021

The sales advisor Audrey was amazing. She was super fast, got my truck in and out with no problems. The dealership did an excellent job putting in my new radio. I recommend these guys if you're in the area More

by CHRISTINEMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey
Feb 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Christine! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

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