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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 12, 2021

Awesome customer service! Employees are friendly and very helpful, explaining what is needed and the cost before working on my vehicle and updates are given as it’s being worked on. More

by SNOOPY4163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charisse Johns
Apr 12, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 09, 2021

I made an appointment to get my vehicle serviced for maintenance. The wait took no time at all. Randall was very friendly and informative! I was pleasantly surprised how quick the service was! More

by kaylamm13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall
Apr 09, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for leaving this wonderful feedback for Randall and our service team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 09, 2021

The dealership employees here are very concerned about what they do and how they handle what problems arise. I’m very impressed about how they go about their work More

by escalera2800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall
Apr 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

April 09, 2021

The team at San Antonio Dodge was excellent. Jeff Wifhington was excellent. Best Representative I have ever came across. Latium Lara was very professional and explained everything to a high level o More

by MELINDA.WOOD100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lay I Lara, Jeffrey Withington
Apr 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Melinda, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

April 08, 2021

I would have given 5 stars but the next day driving my car my hub cap fell off. I hope there’s something the dealer ship can do about it More

by vanessaemt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen I think
April 08, 2021

Friendly service associates however the delay in receiving parts needed caused us to be without our vehicle for almost two weeks. We would have like more updates but had to call several time to get More

by sgallgos311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Randolph
April 08, 2021

Horrible service. I was quoted $470 for a tune up and when I picked up my car I got charged $529 😡 and not even one whole day later my car is having the same issue engine light is on again! Before goin More

by EZAPATAORTEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Audry Bragg
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. MoHernandez@sanantoniodcj.com General Manager

April 08, 2021

Service issue with Audrey as amazing!!She was Service issue with Audrey as amazing!! She was responsive, professional and knowledgeable . When I called she try to resolve the issue but at the end More

by elyvtoro28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey
Apr 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Audrey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

April 08, 2021

My experience was a disaster from start to finish. I am still in the process of repairing the damage the shop created. When it is done, i will call the GM. More

by Saccats1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didnt know their name.
Apr 26, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. MoHernandez@sanantoniodcj.com General Manager

April 08, 2021

Allen did a great job getting our Jeep back the same day. He did a great job taking care of us when I asked about previous work he was not involved. We took our Jeep in Jan/Feb for the fuel pump recall and N More

by Elias Robles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gomez
Apr 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Elias, Thank you for taking the time to share your thoughts on working with Allen and our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

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