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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 14, 2021

Service advisor was prompt and professional. Checkout person was also very nice. Received my act at scheduled time and finished in a reasonable amount of time. More

by Juiceandjaja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Gomez
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience with our team here at San Antonio Dodge Chrysler Jeep Ram. Please let us know if there's anything else we can help you with! charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

Great service except had a 07:30 and the truck stayed in line until 08:15 so much for appointments other wise device was good More

by GARY.STAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Gary! Thanks for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We apologize about the wait time even though you had an appointment--we will work on that in the future. All of us appreciate your business and look forward to serving you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

Fixing a rear window washer arm and an oil change. David Tatko took care of my car. Fast and friendly service, especially since I had no appointment More

by Ms52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram--your feedback and rating mean a lot to us! We're glad that David was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

They had my vehicle for six days before contacting me. Couldn't fix the problem. I had to take it elsewhere. I am not satisfied. More

by Ferrell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall
May 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns. MoHernandez@sanantoniodcj.com General Manager

April 14, 2021

Hi used the express service line. I got an oil change my tires checked and brakes checked. I was first car in line for the service and service all got done in about two hours. I thought this might be a litt More

by rbouford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Trevino
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review--we're so pleased you enjoyed working with Christopher! We apologize about the wait and will take your feedback into account for the future. We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 13, 2021

Great overall experience by Service Advisor Anthony , the work was done in a timely manor I was kept abreast thought text messages on every aspect of the work being done. This is why I keep coming back to do More

by RGONZALEZJR0072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony (Service Department)
Apr 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Anthony was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

April 13, 2021

Audrey in the service department was amazing! She communicated clearly and ensured prompt attention and service to my needs and my vehicle. Her assistance and patience while working with me was much More

by lma78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department, Audrey
Apr 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with Audrey. We're glad to hear she delivered such a great service experience! charlescluck@sanantoniodcj.com Fix Ops Director

April 12, 2021

I arrived at 10 minutes to seven. They checked me in at seven o 5. He gave me a time line of approximately 2 hrs. I called at 12 and they told me it was ready. More

by WKOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charrisse Johns
Apr 12, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

April 12, 2021

My Service Advisor Anthony was great at communication and gave me great customer service n will be sticking to him for my next service appointments. More

by JCYPRESS81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Apr 12, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. Your feedback and rating mean a lot to us. We're glad Anthony was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 12, 2021

Allen made sure he addressed all the issues that i had with my vehicle and communicated with me on the process of the repairs. He went over all the specifics with me on the parts and the warranties. More

by JESSICA.AKINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen gomez
Apr 12, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Jessica! We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

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