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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 15, 2021

The concerns I had with my vehicle is not rectified. I’m still waiting for the service department to contact me to reschedule my appointment to get my vehicle fixed properly. More

by Normanfrancis
Recommend Dealer
No
Employees Worked With
Amador Juarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Dayekh, Lugene Mommeunt, Matthew Martinez, Adam Asi
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello. We apologize for the delay. Please reach out to us, and we will get your appointment scheduled. MoHernandez@sanantoniodcj.com General Manager

April 15, 2021

Outstanding dealership great people. Very professional and very knowledgeable.Highly recommend this service dealership for everyone in San Antonio. The subject matters experts are fast and very good. More

by lopezted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cowgill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Erazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Cantu, Mark Carney, Calvin Jones, Brian Cluck, Charrisse Johns, Christopher Trevino, Adam Asi
Apr 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us, Ted. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

Spams my inbox with an oil change deal for weeks. I finally give in and go, I get there and they tell me they don’t even carry the oil that is listed on the coupon. Makes me think why even xxxxing emai More

by DallasDworak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Asi
May 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

April 14, 2021

Service advisor was prompt and professional. Checkout person was also very nice. Received my act at scheduled time and finished in a reasonable amount of time. More

by Juiceandjaja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Gomez
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience with our team here at San Antonio Dodge Chrysler Jeep Ram. Please let us know if there's anything else we can help you with! charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

Great service except had a 07:30 and the truck stayed in line until 08:15 so much for appointments other wise device was good More

by GARY.STAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Gary! Thanks for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We apologize about the wait time even though you had an appointment--we will work on that in the future. All of us appreciate your business and look forward to serving you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

Fixing a rear window washer arm and an oil change. David Tatko took care of my car. Fast and friendly service, especially since I had no appointment More

by Ms52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram--your feedback and rating mean a lot to us! We're glad that David was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 14, 2021

They had my vehicle for six days before contacting me. Couldn't fix the problem. I had to take it elsewhere. I am not satisfied. More

by Ferrell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall
May 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns. MoHernandez@sanantoniodcj.com General Manager

April 14, 2021

Hi used the express service line. I got an oil change my tires checked and brakes checked. I was first car in line for the service and service all got done in about two hours. I thought this might be a litt More

by rbouford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Trevino
Apr 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review--we're so pleased you enjoyed working with Christopher! We apologize about the wait and will take your feedback into account for the future. We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 13, 2021

Great overall experience by Service Advisor Anthony , the work was done in a timely manor I was kept abreast thought text messages on every aspect of the work being done. This is why I keep coming back to do More

by RGONZALEZJR0072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony (Service Department)
Apr 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Anthony was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

April 13, 2021

Audrey in the service department was amazing! She communicated clearly and ensured prompt attention and service to my needs and my vehicle. Her assistance and patience while working with me was much More

by lma78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department, Audrey
Apr 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with Audrey. We're glad to hear she delivered such a great service experience! charlescluck@sanantoniodcj.com Fix Ops Director

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