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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 18, 2021

I went in for an oil change and tire rotation. Was recommended service, adviser understood I was just there for oil change and rotation. Allen also gave me an update on the status. More

by TEXANO210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen, service dept
Apr 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to have provided you with such a positive experience working with Allen and our service team! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

April 16, 2021

Never get an actual time frame on my vehicle. My car always comes back dirty on the inside. The first time it came back with black stains on my headliner and now my floor mats were covered in mud. More

by acosta.gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remember their name
May 03, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. MoHernandez@sanantoniodcj.com General Manager

May 04, 2021 -

acosta.gray responded

The first time I went I got my heater core replaced. I was informed that they would call and give me updates on my vehicle but they never did so I was the one always having to reach out. Then when i finally got my car back the headliner had black stains on it. The second time I took it for the transmission; I asked if I would be getting an update on how long but I never did. Three weeks later and after a hail storm I get my vehicle back and its filled with mud and a bunch of dust. I detail my vehicle regularly so this was very disappointing to see. I also took it in with 90miles and to check my a/c they had it running full blast they said for an hour. So i left back home with 30 miles on my vehicle. They're friendly when they greet you, but then youre just a number once they have your vehicle.

April 16, 2021

My service advisor Stefan Ferrell was very poor no communication skills or people person always lost in his world and price I pay I think it was so high for the job that was done to my car I can under More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stefan Ferrell
May 03, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hi, Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. Please reach out to me directly as we would appreciate the opportunity to try and find a way to turn this around. MoHernandez@sanantoniodcj.com General Manager

April 16, 2021

Great truck buying experience would really recommend and do business with this dealership again. Great customer service Mike the car salesman and mow in finance were awesome More

by OG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Erazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Vasquez
Apr 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

April 16, 2021

Anthony in the service department was great! Very knowledgeable and kind! Thank you for all of your hard work, keep it up! Thank you -Will Cross More

by william.cross77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time, Will, to share your thoughts on working with Anthony. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

April 16, 2021

My service advisor, Randolph, did and excellent job helping me since I was traveling through and need an oil change on my eco diesel. Plus my check engine light had come on also. I was extremely plea More

by mitchellfirvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randolph
Apr 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much, Mitchell, for your kind words, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

April 15, 2021

What's the point of an appointment if you're still not going to get attended until 2 hours later? I wish I would have know before hand so I could have gone some where else and not wait in the lobby over 3 More

by jose94481
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello Jose. We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. We apologize for the extended wait time for your oil change. MoHernandez@sanantoniodcj.com General Manager

April 15, 2021

Outstanding dealership great people. Very professional and very knowledgeable.Highly recommend this service dealership for everyone in San Antonio. The subject matters experts are fast and very good. More

by lopezted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cowgill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Erazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Cantu, Mark Carney, Calvin Jones, Brian Cluck, Charrisse Johns, Christopher Trevino, Adam Asi
Apr 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us, Ted. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 15, 2021

The concerns I had with my vehicle is not rectified. I’m still waiting for the service department to contact me to reschedule my appointment to get my vehicle fixed properly. More

by Normanfrancis
Recommend Dealer
No
Employees Worked With
Amador Juarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Dayekh, Lugene Mommeunt, Matthew Martinez, Adam Asi
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello. We apologize for the delay. Please reach out to us, and we will get your appointment scheduled. MoHernandez@sanantoniodcj.com General Manager

April 14, 2021

Spams my inbox with an oil change deal for weeks. I finally give in and go, I get there and they tell me they don’t even carry the oil that is listed on the coupon. Makes me think why even xxxxing emai More

by DallasDworak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Asi
May 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

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