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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 21, 2021

Very nice people who cares about there customers, they will walk you thew everything you need. Service and parts department are outstanding it's like a one stop shop for everything you need for new car. More

by greenham1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sanders
Apr 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

April 21, 2021

Our rep was awesome, in and out quickly both when we dropped off and picked up. Would definitely want her to be my rep on any other service we have completed. More

by robinvolz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name...sorry
Apr 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Robin, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

April 21, 2021

Thanks David for your time!! I appreciate making sure it was done and having the advisor follow up. Thanks for clarifying my misunderstandings and answering my questions. More

by LINANINA007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Apr 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with David here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 21, 2021

I’ve honestly had an amazing experience with Chris, after experiencing terrible service with Matt and Dennis. He went above & beyond! Thank you for everything! More

by Katherine Pasihuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Trevino
Apr 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Katherine, for sharing your thoughts about your experience with Christopher here at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 21, 2021

David did an excellent job as my service manager. The text alerts were very helpful as it helped me track the progress to completion. I rate this experience a 10 out of 10! More

by HEIDEMEYER-KRISTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Apr 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Kristin, for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 21, 2021

I do not know how service functioned before Covid, but if it was super at one time, it definitely has gone down. The guy who handled my paperwork was great as far as courtesy n responding to my inquiries. Th More

by BETJULIET99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Maulden
May 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. MoHernandez@sanantoniodcj.com General Manager

April 20, 2021

Oil chg only. Took little over 3 hrsYour guy told me it Oil chg only. Took little over 3 hrs Your guy told me it would be approx1.5 hrs That. Took too long. He never came back until car was ready. More

by Plove31352
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Unknow guys name on svc
May 07, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. MoHernandez@sanantoniodcj.com General Manager

May 07, 2021 -

Plove31352 responded

Thank you for your responce. I purchased my 20 Jeep ladt yr and paid cash. The sales svc was great. But 3 yrs for an oil change was way too long. Sincerely Patricia Love 210 445 5683 210 Merry Ann Dr 78223

April 19, 2021

I appreciated David's timely updates as to the progress made on the vehicle repairs. He either called or sent me updates through text messages. More

by randyjblanton
Recommend Dealer
Yes
Employees Worked With
David
Apr 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you, Randy. Quality customer service is always our number one priority, and we're happy to hear that David has met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

April 19, 2021

Clean facility, customer service was good. Service advisor inspected vehicle upon arrival, checked under the hood, provided recommendations, serviced vehicle regarding my visit, provided cost More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Apr 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Lisa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 19, 2021

My service advisor Anthony was awesome! Kept me up to date on my vehicle and made sure I was well taken care of. Thank you! More

by Kniesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Apr 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Anthony to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

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