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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 24, 2021

I was very pleased with the service that I received from Victor and SA Dodge Jeep Chrysler. It was very punctual. Better than last time. More

by mikeflorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much, Mike, for your excellent review! We are so glad that Victor and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

April 23, 2021

The service advisor treated us real well and was very helpful. It took a week though to determine the problem. Maybe a little too long. More

by Gaspar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr. Randall
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

April 23, 2021

From start to finish the customer service was second to none. I was getting updates throughout the process until I picked up my vehicle. I highly recommend for all to use this service. More

by Johnwayne.mullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

My go to Jeep dealership in San Antonio. Always great auto service work. Easy to make appointments and work is done fast and all steps are throughly explained. More

by SL1070A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in the Service Department
Apr 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your wonderful feedback for our service department. We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

I like the cleanliness of the facility. The staff are friendly and helpful. They seem to care about service and they perform their work quickly. More

by Brettray1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Dayekh, Matt Gerhard, Adam Asi
Apr 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

Setting appointment was easy and flexible. We would have appreciated more frequent updates on status of repairs which took four days for diagnosis to find out only battery needed changing. More

by Hern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan
Apr 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. It's great to hear that we were able to help you out. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

Anthony continues to provide quality, professional service throughout my experience. Always polite and sensitive to your needs he always goes the extra mile. Keep up the great work! More

by hensondl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
Apr 23, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words for Anthony, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

Great service! liked I could stay in contact via text message on status of my repair. Even finished my repair earlier than expected. Very happy! More

by Mr.King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan service dept
Apr 23, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to have provided you with such a positive and timely experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

There was no shuttle service. They had Poor communication and a lack of knowledge about the status of my vehicle. They did not get back to me in a timely manner I had to keep calling back day a More

by Dgiagnocavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen in service
May 10, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We’d love to get to the bottom of this and turn things around for you. MoHernandez@sanantoniodcj.com General Manager

April 21, 2021

I brought my car in for recall work and was told it would take 1.5 hours. It ended up taking 7-8 hours. The communication of the team was poor as I had to text/call multiple times for a check up on the work More

by Clrsports
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen Gomez
May 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

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