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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 27, 2021

I was told that the repair would take 1-1/2 hours so I waited. It took 2-1/2 hours. I would not have sat there for that long if I knew how long it would take. After over an hour & a half I asked for the s More

by gsanc49ers@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service personnel
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Thank you for taking the time to submit a review. We take pride in good customer service and regret the unusually long wait you experienced. If you would like to further discuss your concerns, feel free to contact me at your convenience. charlescluck@sanantoniodcj.com Fix Ops Director

April 27, 2021

Anthony and the staff in the service department were on their game!!! They took care of my recalls and had me out in a timely manner. The second time I had to go back they were accommodating enough to give More

by Ipaward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Brittany, Bush, Nick and Marquees
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

April 27, 2021

The service has always been friendly, just wish the oil change/tire rotation didn’t take 4 hours. The check in process was quick though. More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of technicians name
Apr 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you, Jamie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

April 27, 2021

I had a great repair at a reasonable price and would recommend the dealership to other Dodge owners. Turnaround time was great and pickup times were very flexible. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Apr 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 27, 2021

Super fast and great customer service. I always bring my jeep for service here and definitely would recommend this to friends and family. Awesome work! More

by Jocelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Tristan
Apr 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much, Jocelin, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

I appreciated the consistent updates and follow ups that allowed me to view the status of my vehicle through the entire process from start to finish. More

by Cessna824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chester
Apr 26, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear Chester and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

Our service tech Anthony was AMAZING, as he always is!! Y’all are blessed to have him on your team at San Antonio Dodge/Jeep💖 More

by kristinetrcka
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your wonderful feedback for Anthony. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

I called for tire pricing after receiving a promotion notification in the mail. Sales person offered me a very competitive price and was quick to provide availability information. More

by Rickcarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charisse Johns
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

The service was above and beyond. Truly amazing experience. I will take my truck there for all future services. Aubrey was very helpful and knowledgeable, she made the experience enjoyable. More

by Bud7768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

Absolutely worst service I have ever experienced. If this was first time I would think it’s an anomaly but this is second time. I had an appointment both times and waited nearly three hours. My vehicle More

by Don’t go there
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Cantu
May 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for providing this feedback--we apologize for not providing you with exceptional service. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Thanks again. MoHernandez@sanantoniodcj.com General Manager

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