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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 30, 2021

My car was repaired same day after it had a dangerous leak in the supplemental battery. The car almost caught fire during the repair. It has operated without problem since. More

by LIBBYMOONEY210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Ferrell
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. It's great to hear that our service team was able to help, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 30, 2021

Asked how long it would take, so I stayed. Had to ask, everytime, to update me. Which seemed hard for them to do. I stayed so long, they gave me a ride home to wait for my car. Some people had masks a More

by COLONELEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
May 17, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. MoHernandez@sanantoniodcj.com General Manager

April 29, 2021

Anthony GARCIA was very helpful and knowledgeable. He helped Me to take the best route in order to get my car fixed and I appreciate his professionalism customer service and his help. Thank you. More

by SOOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Apr 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts about your experience working with Anthony here at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 29, 2021

Oil change, rotation. Alignment great job for the things my truck needed done. Keep up the good work. I will be there soon when vehicle needs it More

by Rgonz541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Vasquez
Apr 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

April 29, 2021

Never purchased a vehicle here but their service department is awesome. Our service advisor, Allen Gomez, has been more than awesome helping us with a reoccurring issue with my truck. Will definit More

by Erika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gomez
Apr 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Erika, We appreciate your business, Allen and our team look forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 28, 2021

Service advisor was extremely courteous and ensured I was informed of all required and recommended service repairs, kept me updated on repair progress and completed checkout quickly. More

by LIGHTFOOT.ANITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia - Service Dept.
Apr 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Anita, Thank you for the kind words for Anthony in our service department! We look forward to sharing your compliments with him and our team, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

April 28, 2021

David Tatko was really helpful in assisting me and giving me updates for parts. I also got my vehicle back in a timely manner. Great service all around ill be coming back soon. More

by DPT78.2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Apr 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear David and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

April 28, 2021

Dealership experience was great! Service advisor Anthony was very helpful. I will definitely go again. Very pleased with the service done on my truck. Thank you. More

by Erickhernandez7988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony
Apr 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Erick, Thank you for your very kind review. Anthony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 27, 2021

As with all dealerships not just this one but this is the one I visited it would be nice if when I get service or a diagnostics done and they point out this is going bad and this is going bad and it’s still More

by Cstout53330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garcia in service
May 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to me so that I can speak directly, we’d love to address your concerns in detail. MoHernandez@sanantoniodcj.com General Manager

April 27, 2021

Service was good. David kept me informed of repair progress. David informed the cost and repair time for other vehicle concerns. He didn’t pressure me but told me to call him when I was ready for the More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in Service
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Josh, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with David and our service team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

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