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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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May 03, 2021

The work was done in time and thanks for the Rent-A-Car we appreciate everything you’ve done Guy in Sandra Thank you David the service manager and teem More

by GUY62SANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David from service
May 03, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that David had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

May 03, 2021

Chris was very efficient answered my questions and followed up with me. He made sure I knew the details of what was happening the whole time More

by 64miguel.dom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wooley
May 03, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for Chris and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

May 03, 2021

Great service! My Service Advisor, Anthony Garcia, did a great job communicating throughout the process. He was very professional and responsive. Thank you for your help! More

by mikelsmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
May 03, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review and kind words for Anthony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

May 03, 2021

Always great work David And Antonio were great The car Always great work David And Antonio were great The car took a long time to get fixed but the whole course of the recall was super well handled More

by lukeolson4186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Cowgill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

I understand that sometimes things malfunction but you all need to communicate better and provide transportation if it was your fault. It's stressful not to have a vehicle to get to work. More

by BANSEPULVEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Audrey, Charrisse Johns, Jeffrey Withington
May 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we apologize for any inconvenience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

May 01, 2021

No one at this location values anyone’s time. My truck broke down 2 weeks after purchase, I’m still waiting for my new windshield. We’ll see if that happens More

by Erin Stein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Cantu, Lugene Mommeunt, Robert Robinson
May 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Erin. We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. MoHernandez@sanantoniodcj.com General Manager

May 01, 2021

I took my Jeep in for airbag recall work, they did a great job. Everyone was very helpful and polite. Would defiantly recommend this dealer fore service. More

by grillsgt.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

They were helpful and always kept me informed about my service on my vehicle, thank you for keeping in a timely manner, they phoned me More

by TERRIGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Cantu, Lugene Mommeunt, Christopher Garza
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

Charisse is always amazing! She is the reason we keep coming back to San Antonio Dodge. Thanks, Charisse! Keep up the good work-you rock! More

by NEWMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charisse
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words for Charisse, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

quick service. kept me informed of vehicle progress. service advisor let me know what was needed and what was not at this time. answered any questions i had. More

by JEREMYCORDERRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Jeremy, we are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

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