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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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May 03, 2021

Great service! My Service Advisor, Anthony Garcia, did a great job communicating throughout the process. He was very professional and responsive. Thank you for your help! More

by mikelsmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
May 03, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review and kind words for Anthony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

I understand that sometimes things malfunction but you all need to communicate better and provide transportation if it was your fault. It's stressful not to have a vehicle to get to work. More

by BANSEPULVEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Audrey, Charrisse Johns, Jeffrey Withington
May 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we apologize for any inconvenience. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

May 01, 2021

No one at this location values anyone’s time. My truck broke down 2 weeks after purchase, I’m still waiting for my new windshield. We’ll see if that happens More

by Erin Stein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Cantu, Lugene Mommeunt, Robert Robinson
May 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Erin. We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. MoHernandez@sanantoniodcj.com General Manager

May 01, 2021

I took my Jeep in for airbag recall work, they did a great job. Everyone was very helpful and polite. Would defiantly recommend this dealer fore service. More

by grillsgt.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

They were helpful and always kept me informed about my service on my vehicle, thank you for keeping in a timely manner, they phoned me More

by TERRIGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Cantu, Lugene Mommeunt, Christopher Garza
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

Charisse is always amazing! She is the reason we keep coming back to San Antonio Dodge. Thanks, Charisse! Keep up the good work-you rock! More

by NEWMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charisse
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words for Charisse, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

May 01, 2021

quick service. kept me informed of vehicle progress. service advisor let me know what was needed and what was not at this time. answered any questions i had. More

by JEREMYCORDERRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Jeremy, we are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

April 30, 2021

My car was repaired same day after it had a dangerous leak in the supplemental battery. The car almost caught fire during the repair. It has operated without problem since. More

by LIBBYMOONEY210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Ferrell
May 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. It's great to hear that our service team was able to help, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 30, 2021

Asked how long it would take, so I stayed. Had to ask, everytime, to update me. Which seemed hard for them to do. I stayed so long, they gave me a ride home to wait for my car. Some people had masks a More

by COLONELEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
May 17, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. MoHernandez@sanantoniodcj.com General Manager

April 29, 2021

Anthony GARCIA was very helpful and knowledgeable. He helped Me to take the best route in order to get my car fixed and I appreciate his professionalism customer service and his help. Thank you. More

by SOOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Apr 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts about your experience working with Anthony here at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

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