San Antonio Dodge Chrysler Jeep Ram - Service Center

Had a problem with the odometer on our 2019 Jeep Cherokee flashing, which is supposed to indicate some type of problem. Would not stop. Took it to SA CDJR. They had the vehicle for a week, but could never flashing, which is supposed to indicate some type of problem. Would not stop. Took it to SA CDJR. They had the vehicle for a week, but could never tell us what the real issue was. Finally, they called and said we could pick it up. We had a warranty from Carmax where we purchased the vehicle ... they wouldn't honor it. It cost us $750 to retrieve our Jeep, which has all of 30,000 miles on it. Yes, the odometer no longer flashes, but we have no idea what was really wrong or what we paid for. We feel it was just another dealership scam. They said they test drove the car, but over 1/4 tank of gas was used, there were crumbs all over the inside of the car, it looked like they went 4 wheeling, and when we picked it up, it was filthy all over ... the tires indicated thaty had been down a white dusty road somewhere. Honestly, you should avoid taking your vehicle there for and diagnostic work or repair. Both of us have attempted to contact the services manager and they don't even have the common courtesy to return our call. Beware of this dealership and service department. More

Liars, the lot of them. Took my car in after speaking to a receptionist to book a service appointment. She related that it could be 24-72 hours before the car gets looked Took my car in after speaking to a receptionist to book a service appointment. She related that it could be 24-72 hours before the car gets looked at. 5 days later, I called only to find out my service rep had resigned. No one bothered to call me. The service manager got on the phone and began telling me that my service rep had been sick and that his work had to be parsed out to others. "Sick", I said? "I thought he quit." The guy was so full of it. Not missing a beat he assured me that my car would be looked at the next day and that he'd call me. Turns out the car was never looked at and that he wasn't working the next day. Nice. More

I have a Mopar Maximum Care Plan, and I am entitled to rent a car, and this dealership put me in a merry-go-round and did not honor my entitlement to rent a car; I almost lost my job for no means of trans rent a car, and this dealership put me in a merry-go-round and did not honor my entitlement to rent a car; I almost lost my job for no means of transportation. I called Mopar, the dealership responsible for a rental cars, and asked how long it would take them to repair the truck. I will write an email to BBB to make sure this kind of behavior will not go unpunished. BTW, I called the service manager and left a message, and he or the operational manager did not reply. Date: 01 May 2023, Repair: Tick noise in the engine. More

Quick service It's always a good feeling when I take my vehicle to them 👍 vehicle to them 👍 More

There was no point in making an appointment if it was going to take 2 hours anyway. I understand people are busy, but appointments should take priority. All in all, the people working have good customer going to take 2 hours anyway. I understand people are busy, but appointments should take priority. All in all, the people working have good customer service More

Fast. Responsive. Trusting It is the best dealership you could ever go to to purchase a vehicle Responsive. Trusting It is the best dealership you could ever go to to purchase a vehicle More

Idk 2 It took over 2 hrs to get a simple oil change plus I arrived 20 minutes early that's unacceptable I arrived 20 minutes early that's unacceptable More

It was Great! Service was Awedomr . Service was completed in a timely manner to customer satisfaction . Service was Awedomr . Service was completed in a timely manner to customer satisfaction . More

Advisor was great, but this is third and expensive visit to fix the same problem to fix the same problem More

Great It was great, service good, quality great, happy It was really great that's it was really great that's it More