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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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June 02, 2021

Aubrey was energetic fun to work with. Ensured all needs fort vehicle was met. Her customer service was above standard and made me feel as if I was the only customer there even though she had several custom More

by R3winters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
Jun 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that Aubrey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

June 02, 2021

Very good service they made me oil and filter changes, Very good service they made me oil and filter changes, Victor helped me very well thanks guy, I was going from a return trip from Pánuco Veracruz Mx More

by NICASIO ALBERTO IZAGUIRRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor [services]
Jun 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Nicasio, Thank you for the kind words for Victor and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

June 02, 2021

Had catalectic converter recall redo at no cost since it was within 2 years warranty. However about one week prior I paid over $500 to get a loose coil tight. I Believe I paid for the recall anyway. 😩 More

by EZAPATAORTEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy
June 01, 2021

Poor service - took all day to get info for the issues with our car. I had to text and ask questions repeatedly. Very disappointed in the response. More

by soniadowty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chester from service
Jun 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Thank you for your time, Sonia. MoHernandez@sanantoniodcj.com General Manager

June 01, 2021

I was under the impression that my vehicle would be squared away, but I got the feeling that I was being taken advantage off and that makes me not want to take my vehicle there ever again More

by renemiller1302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris service advisor
Jun 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for this feedback, Rene. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. MoHernandez@sanantoniodcj.com General Manager

June 01, 2021

After spending $2,600 you would think I could have gotten a software update on my radio that is needed. Mentioned having issues with the radio/gps after getting services a few months back. Specifically state More

by hops_02
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. I’d love to get to the bottom of this and turn things around for you. charlescluck@sanantoniodcj.com Fix Ops Director

May 31, 2021

Overprice bidTook them three days to get it to me.I Overprice bid Took them three days to get it to me. I complain to the manager he pulled the paperwork and agreed that they even put on an extra door More

by john
Recommend Dealer
No
Employees Worked With
I have no idea I’m trying to forget the whole situation I wouldn’t even be completing the survey if you would have stopped harassing me the first week
Jun 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention, John. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. MoHernandez@sanantoniodcj.com General Manager

May 31, 2021

The workers at this dealership was moving like worker bees no one was standing around I was amazed at how busy they were if you really want to get the "Special Treatment" ask for Charisse hands down she More

by NIGELJOHNS91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charrisse Johns
Jun 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. Your feedback and rating mean a lot to us. We're glad Charisse was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

May 29, 2021

Aubrey was professional and always kept in contact with us informing us of the issues found, what needed to be done. The service was also fast. More

by remo6106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
May 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

May 28, 2021

My vehicle was kept for almost 3 weeks and I was told because they were waiting on ONE part. Nor at any time was I offered a loaner More

by PURPLE0080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phone
Jun 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that we failed here. Thank you for bringing it to our attention, and if you'd be willing to discuss this in more detail, please send me a message with your contact information so that I can reach out. We would love the opportunity to touch base with you and address your concerns. MoHernandez@sanantoniodcj.com General Manager

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