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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,006 Reviews

1,006 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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July 01, 2021

The service was good as far as courtesy and information. However there was music playing loud right outside of the entrance on the exterior speakers. It was someone's Playlist and a song with explicit langu More

by espur007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
Jul 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We apologize for the music choice and volume. We will be sure to share your comments with our team. Thank you for your business. charlescluck@sanantoniodcj.com Fix Ops Director

June 30, 2021

Fast friendly service.I will be happy to bring my car back More

by Abanessbunny68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey bragg
Jul 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

June 30, 2021

They greeted me as soon as I arrived, showed me where to go and quickly took care of me More

by Dbrantrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
Jul 01, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

June 29, 2021

Recall completed, screws not screwed back in on dash. Oil residue found on bumper, hood, fender, and door. Phone lines did not work as they were closing. Did not update me on when my vehicle was ready. Discu More

by Coloradopa25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Garcia
Jul 16, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. MoHernandez@sanantoniodcj.com General Manager

June 29, 2021

Service rep Chris Wollen was very responsive in a somewhat complicated issue. More

by Email2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wollen
Jun 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

June 29, 2021

Worst customer service ever!!. Y'all need to take communication classes More

by ethanbarela1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Griego
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Carney, Matt Gerhard, Rod Garcia, Christopher Garza, Iris De La Rosa, Jaime Gonzalez, Julissa Gallagos, Gabriel Cantu, Kenneth Eggleston
Jul 17, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review, Ethan. We're sorry to hear that you didn't have a more satisfying experience at our dealership. Please don't hesitate to reach out if you would be willing to share some more detail. MoHernandez@sanantoniodcj.com General Manager

June 28, 2021

I brought my Dodge Ram in because of a few dashboard indicator lights were on. After paying $900.00 the problems still exists. More

by mjrube99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Jul 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about your experience, and we hope to connect with you soon to get to the bottom of it and hopefully turn this around for you. MoHernandez@sanantoniodcj.com General Manager

June 28, 2021

Very poor customer service and lack of communication. The wait times are horrendous here and no one ever lets you know until you ask. More

by Esther.ortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Randolph
Jul 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review, Esther. We're sorry that you didn't have a completely satisfying visit. Please leave us your contact information so we can reach out. We'd love the opportunity to address any issues with our team here. Thanks for your time, and hopefully we can get to the bottom of this. MoHernandez@sanantoniodcj.com General Manager

June 28, 2021

Went in for a recall and the service was great. More

by Bisandino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saechelle Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Garza, Austin Henson, Matthew Martinez, Leilani Rodriguez, Iris De La Rosa, Julissa Gallagos, Mohammed Ashard, Miguel Mincer, Makennah Martinez
Jun 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for your review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out! charlescluck@sanantoniodcj.com Fix Ops Director

June 28, 2021

Anthony was great. I was just there for an oil change and tire rotation, but it went very quickly and had no problems. It was supposed to be around a five hour wait due to the high volume of vehicles, b More

by mvkitchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear that Anthony delivered such a great experience and will be sure to let him know! charlescluck@sanantoniodcj.com Fix Ops Director

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