San Antonio Dodge Chrysler Jeep Ram

Amazeballs!!! Thank you so much Ms. Charisse for taking the time to listen to my concerns with Marie. She is running like new and I can definitely tell when I driv Thank you so much Ms. Charisse for taking the time to listen to my concerns with Marie. She is running like new and I can definitely tell when I drive her now. You went and got my water jug after you told me to get everything out of my vehicle and I could tell you were special!! Thanks for the follow up as well. You are a great person and a great service advisor. All of my needs were beyond met and I look forward to seeing you again. More

Discourteous Customer Service I arrived to the service lane and Charisse walked up to my window for intake. I informed her that I had an appointment for a tire replacement. She the I arrived to the service lane and Charisse walked up to my window for intake. I informed her that I had an appointment for a tire replacement. She then asked, “Did you call?” “Do you know if they have the tire in stock?” “Do you have an extended warranty?” She asked me these questions in a condescending manner and I informed her that I did CALL to make an appointment and NO I do not KNOW if they have the tire in stock and YES I have a warranty. I don’t think that this service representative wanted to do any work because as soon as I walked into her office area with her, she said, “Oh, I forgot to get the tire size and numbers.” She then entered information into the database and asked if that was my last name displayed on the screeen. It clearly was not, she hadn’t even written down the VIN number correctly. So she was getting frustrated and FINALLY asked what my name was and proceeded to type it incorrectly. She finally slowed down to process and found my profile. She called to check that the tire was in stock and fortunately it was. She then proceeded to tell me the price and I informed her that it was incorrect, per my warranty. She did not bother to check my profile and told me, “That’s the price and you don’t have any tire coverage with your warranty.” At this point, I was finished with this person and asked for my car back. I am not going to be treated with disrespect by a sales rep and someone who is too lazy to provide the absolute best customer service to represent the entire service dept and dealership. I left with a bad taste in mouth and I will never return to do business with this location. Absolutely dissatisfied and disappointed. Your staff needs to do better. That’s how to keep customers. More

Deceptive sales practices and faulty vehicle Purchased a used vehicle 5/25/18, was told it was Q certified and I purchased the additional warranty. Not even 30 days later, I hadn’t even made my f Purchased a used vehicle 5/25/18, was told it was Q certified and I purchased the additional warranty. Not even 30 days later, I hadn’t even made my first payment yet, the car broke down. I called the dealership and of course was sent to a voicemail over and over. I took it to another dealership and was told that my warranty didn’t start for 45 days, no where on any of my paperwork did it state that. So whatever upset or not I needed my car, so $400 later. Now I have a new noise that needs to be fixed, I DONT EVEN HAVE MY PLATES yet and this car has been nothing but probs. I’m heartbroken about it cause I really love it but this dealership doesn’t care about being honest and putting safe vehicles on the road. I’m very scared driving my family around in this vehicle. More

Best Dealership we've gone too! We went, me and my dad to get a Camaro SS, Giovanni helped us basically finding every sort of best deal and making sure everything was affordable on o We went, me and my dad to get a Camaro SS, Giovanni helped us basically finding every sort of best deal and making sure everything was affordable on our budget. At first, we had some troubles... he helped us, drove the car home the next day. :) More

best truck buying experience I've ever had well I tried it in my 2014 Ram 1500 and I bought it brand new Ram 2018 SLT crew cab Lone Star silver edition absolutely love the truck Freddie Dixon well I tried it in my 2014 Ram 1500 and I bought it brand new Ram 2018 SLT crew cab Lone Star silver edition absolutely love the truck Freddie Dixon awesome awesome guy helped me with every aspect of the truck buying process and even help me get all the stuff out of my old truck and transfer it over to my new truck including my toolbox very helpful awesome guy highly recommend him More

Awesome car buying experience ever The whole staff/leadership were very professional, courteous, patient, and funny. Ron, Freddie, and Moe were great. Great deal, great service, great p The whole staff/leadership were very professional, courteous, patient, and funny. Ron, Freddie, and Moe were great. Great deal, great service, great people and great experience. We have bought several vehicles from this dealership and the service always exceed our expectations. I could have purchased our 2019 Ram elsewhere however I love the customer buying experience we receive. Thanks to everyone for making us so valued and always being available even after the sale. More

Best buying experience ever! Ram 1500 on 07/10/18 Jerry was my salesman, and was very good at helping me find the perfect truck. He was able to answer all my questions, got me a Ram 1500 on 07/10/18 Jerry was my salesman, and was very good at helping me find the perfect truck. He was able to answer all my questions, got me a great deal, and stayed with me the whole time to make sure I was happy. The finance team worked hard to get me the best rate,(best rate I have ever had buying a car) so much better than what I had on my trade in, and got me a great deal on my trade. I cannot say enough good things about San Antonio Dodge!! They really care about what they are selling and do everything they can to get the job done quickly and to my satisfaction. Even detailed my truck before we were done to make sure it was perfect. Thank you Jerry, Sarah, Liz, and the whole team for making this a great experience! More

Jeep Sahara This was the second car we bought at this dealership and as the first it was great. Second time didn’t take as long as first Sign all the paperwork! W This was the second car we bought at this dealership and as the first it was great. Second time didn’t take as long as first Sign all the paperwork! We had a great experience with Freddie he was amazing and I finally have my dream car! More

Professional, Polite, Patient .. Perfect! Freddie Dixon, Ron Sutton and Nabil Dadekh made our experience grand. Everyone in the dealership was friendly and helpful .. and these 3 gentlemen ca Freddie Dixon, Ron Sutton and Nabil Dadekh made our experience grand. Everyone in the dealership was friendly and helpful .. and these 3 gentlemen caused us to buy a minivan when we were just planning on information gathering! They all respected our time limits. Freddie is THE BEST salesman we have ever dealt with .. great clarity, detail-oriented, professional and kind. Thank y'all1 More

Incompetent and sleazy There is a reason San Antonio Dodge has an "F" rating with the BBB. They lie, cheat and when you can get them to actually do work, it's done so poorly There is a reason San Antonio Dodge has an "F" rating with the BBB. They lie, cheat and when you can get them to actually do work, it's done so poorly you have to bring the vehicle somewhere else to have their incompetence repaired. They won't back their sale, they won't call you back--ever, and nobody ever will take responsibility for their poor ethics and morals. More