San Antonio Dodge Chrysler Jeep Ram

Everything was perfect and the agent Angel was the best Best place to buy a car will recommend it to anyone 👍😊 everything was done in a good time. Perfect. The price for our traid in vehicle was at the ri Best place to buy a car will recommend it to anyone 👍😊 everything was done in a good time. Perfect. The price for our traid in vehicle was at the right price More

Worst buying experience and they don’t back up the sale! I bought a 2016 Ram 1500 from San Antonio Dodge at the beginning of May this year. The truck I bought was used and had just been taken in when I test I bought a 2016 Ram 1500 from San Antonio Dodge at the beginning of May this year. The truck I bought was used and had just been taken in when I test drove it. It hadn't been cleaned or anything at the point of the test drive. I was told that it was going to be a Chrysler Certified vehicle and that there were a few things that were going to be fixed (Brakes, in floor storage bin, fluids, and something on the front end). Because it was certified, I was eligible for an extended warranty. I rolled the extended warranty into my loan as well as purchasing a set of new tires (BF Goodrich AT) because the ones on the truck were pretty low and the dealership was not going to put new ones on. After cleaning the truck up, I was able to take it home, but I also scheduled the service that needed to be done the next week, including the new tires. The salesman took the truck and put $10 of gas in it and brought it to me. I have never bought a vehicle where I wasn't leaving with a full tank of gas. The next Thursday, I brought the truck to them and got a rental. A few days later the salesman brought me the truck. When he dropped it off, I noticed that they had not put the new tires on. The salesman didn't even realize that hadn't been done when he took the truck. I had to make another trip to the dealership a couple of weeks later to get the new tire. When I showed up for my appointment to get my tires the service department had no clue what I was talking about. When I told them I was there to get tires for my truck. They said they didn't have the tires. They also said they were not able to get the BF Goodrich AT's in the size needed for my truck. I had already paid for the tires. I had to sit there and make a quick decision about tires and had very few choices to choose from. When I did make a decision, the tires I wanted were not in stock. They went and picked them up and I was eventually on my way around 5 pm for an appointment I had for 9 am in the morning. From the beginning, the dealership said they worked on the front end and through the month that I had the truck it was making a specific noise on the front end. When I was getting the tires, I asked the technician about the noise and they were really disinterested in the problem. The supervisor said they could fix it, but I would have to leave the truck with them and that it could take up to 2 weeks for them to pinpoint the source of the noise. I had to get home to get my daughters from school at this point, not to mention that I had taken the entire day off from work to get a dealership mistake fixed. I was not OK with this and emailed the dealership several times about the issues that I had as well as to get the service receipts for the work that was done on my truck and the literature on the extended warranty that I was never given because they were out when I closed on my truck. The only response that I got was an email with no body and just the receipts attached. I also called and left messages with no return calls. My advice is find another dealership because after the sale, customer service goes out the window at San Antonio Dodge. The inter department communication is non existent and basically no after sale promises were dealt with in a satisfactory manor. I am still waiting to hear from upper management and still do not have the terms of the extended warranty. Love my truck, not satisfied with the dealership. Another Update (7-5-2018) Talked to the gen manager, Mo Hernandez (I had to get his number from one of the negative reviews the dealership got. No one at the dealership would transfer me to the gen manager, the sales manager and service manager did NOTHING!), finally got the invoices for the tires, the work done at the time of purchase as well as extended warranty info. It took 6 months of multiple tries and multiple lies to get. When asked about what they were going to do to make my tire situation right, I have again gotten no response. THEY GET AN F RATING w/ BBB AND ARE NOT TRYING TO MAKE IT RIGHT! More

Great Service Great overall service but service area was very crowed with vehicles. Employees were great and friendly. I will continue to use this dealership to Great overall service but service area was very crowed with vehicles. Employees were great and friendly. I will continue to use this dealership to service my 2008 Ram 1500. More

Awesome!! Awesome experience!!!! Sara and Ron where GREAT!! On a scale of 1 to 110 Sarah gets a 10 and Ron comes in at 9.99999999 😉. Seriously, they were AMAZI Awesome experience!!!! Sara and Ron where GREAT!! On a scale of 1 to 110 Sarah gets a 10 and Ron comes in at 9.99999999 😉. Seriously, they were AMAZING !! It was worth the drive, to experience such great service. They both listened to my needs and didn’t try to sway my decision or lie to me just to make a sale. I got the vehicle with the features I wanted and will definitely make my next car purchase with them. If your looking for a Jeep or any other vehicle, give Ron or Sarah a call, they know what good old fashioned customer service means. More

Great salesperson My salesperson Donta took great care of my needs and she was straight forward with her questions and distaff any unnecessary fluff in order to make th My salesperson Donta took great care of my needs and she was straight forward with her questions and distaff any unnecessary fluff in order to make the sales and she was very professional about her business. More

Jeep success!!!! Love my new Jeep! Could not be happier with my wrangler right now. It was a crazy busy day with lots of people but we were well taken care of and got Love my new Jeep! Could not be happier with my wrangler right now. It was a crazy busy day with lots of people but we were well taken care of and got through our buying process with smiles. Every one was really helpful!! Have not had anything but Mazda for a long time. Happy with the change. I have wanted a Jeep Wrangler for a long time, checked it off my list ! Thanks Austin More

Very helpful and informative! Matthew was so helpful while helping me look for my first car with an limited budget. He made the deal within my budget. I am very appreciative of his Matthew was so helpful while helping me look for my first car with an limited budget. He made the deal within my budget. I am very appreciative of his willingness to work with me in such a friendly and professional manner. I would definitely go to there again to purchase a vehicle and I recommend anyone else that is looking to buy a car go to SA Chrysler/Dodge/Jeep. Thank you once again Matthew! More

Courteous service We took our truck for an oil change while on vacation. The service rep was very courteous and also arranged to perform two outstanding recalls while t We took our truck for an oil change while on vacation. The service rep was very courteous and also arranged to perform two outstanding recalls while the truck was in the shop. We had to wait for two hours but that was probably due to the recall service More

New Car, No Problem Employee Matthew Hernandez helped me get a brand new Dodge Dart! made things easier than i thought it would be. i would definitely recommend this d Employee Matthew Hernandez helped me get a brand new Dodge Dart! made things easier than i thought it would be. i would definitely recommend this dealership. ask for Matthew Hernandez. More

Excellent customer service Sales Agent, Spencer Ramos greeted us with a smile and made us feel welcome immediately. Spencer asked questions to ensure he was clear about our wan Sales Agent, Spencer Ramos greeted us with a smile and made us feel welcome immediately. Spencer asked questions to ensure he was clear about our wants, needs, and expectations. Spencer seemed prepared based on the online information we had submitted and the research he had completed before our meeting. Spencer was up front about his tenure with the dealership, worked hard to earn our business, and remained professional throughout the buying process. Spencer presented well and will be an asset to your organization. More