Sam Pierce Chevrolet

Called the dealer on 3pm Saturday about a vehicle, I am 3 hrs away and was told they closed at 5pm. So, I text the salesman on Sunday and told him I would like to look at the vehicle on Monday and I would be hrs away and was told they closed at 5pm. So, I text the salesman on Sunday and told him I would like to look at the vehicle on Monday and I would be there at 11am and asked him to hold it for me. Salesman told me it wouldn't be a problem come on up and I'll have it ready for you. I was about an hour away when he texts and says someone is negotiating a deal on it and to hold off on coming to the dealership. Guess they didn't need my business and won't get it anytime in the future. More

We took in our 2013 Silverado 2500 HD Diesel truck for a check engine light. After an hour and a half, the service dept. told us that we needed our exhaust particle filter system replaced to the tune of $4 check engine light. After an hour and a half, the service dept. told us that we needed our exhaust particle filter system replaced to the tune of $4500. The employee told that it needed fixed or our truck would go into idle mode. We left and drove to another Central Indiana dealership and had them do a thorough check. After their assessment, their diesel mechanic said there was no soot particles in the filter and the #9 injector which dispenses DEF was also ok. Our truck met all of the GM standards through the testing. We have lost faith and trust in Sam Pierce Chevrolet. More

My sister was looking for a specific Traverse and we couldn't find one anywhere. She had almost the whole family looking for it. Finally we contacted Sam Pierce about a vehicle and was told it is in tra couldn't find one anywhere. She had almost the whole family looking for it. Finally we contacted Sam Pierce about a vehicle and was told it is in transit but we could come in and work out the deal before it arrived or they would call us when it was officially on the lot. Fast forward 3 weeks and we received a call from Rocky about the vehicle being delivered and we made the long 2.5hr trip to the dealership and officially purchased. I read a few up and down reviews about this dealership but I can only speak to our experience. They were extremely communicative before our visit and kept us up to date, then when we arrived we were greeted by Rocky and made to feel like they truly wanted to earn our business. The sales rep Brian really pushed to help us get the best deal possible. If I could give 10 stars I would. They don't make dealerships like this one anymore! More

I inquired about a corvette when I was told I could come in for an appointment to see the car and get some numbers in hopes to get a deal in place. I drove 45 mins, only to find out that this corvette was a in for an appointment to see the car and get some numbers in hopes to get a deal in place. I drove 45 mins, only to find out that this corvette was a "GM buyback" and GM had replaced either the transmission or the engine. So basically a salvaged title. They claimed they were "unsure" on what was replaced. None of these issues were listed on the advertisement for this car. Not only that, the salesperson I was supposed to meet with in regards to the corvette would not even come out and talk to me. Waste of time for someone who was pretty interested in possibly buying this car. Very disappointed!! More

Disappointed in the customer service!Let me lead with I Disappointed in the customer service! Let me lead with I am a Regional Sales Manager for an International company, so I know about pleasing customers Disappointed in the customer service! Let me lead with I am a Regional Sales Manager for an International company, so I know about pleasing customers. We looked around lot about 15 minutes, nobody came out. So, I went in, thinking there must not be a salesperson. About 4-7 sitting at desks. One guy was about 8 feet in front of me. I stood there a minute or two, pretty awkward due to so many people looked up and ignored me. Finally he asks if he can help. I asked if there are any salespeople, he said "I'm 1". This surprised me as it felt like I was intruding. I told him I wanted to lease a new car. He brought 1 up, I asked about the lease cost? Told him credit score 810. He said, " well we would need time to figure that out", encouraged me to test drive. I did provide copy of DL. After checking with my husband, I said, I really don't want to test drive, I just need a quick "average" estimate. He then threw the copy of my DL on his desk, kind of smirked and said "we don't even have time now, you can't buy a car in 20 minutes!" It was 5pm. I asked what time they close, he said "7pm". I said fine and walked out. I totally felt like I was being treated this way because I was a woman alone! My husband was in the truck. Went to Ed Martin Nissan and bought, not leased, a 2021 Nissan Rogue the next day. Best customer service we have ever had from Steve Reeves! If that doesn't tell you that customer service sells cars, I don't know what will. ps I did call the customer service manager next day and explained and she was very apologetic. More

Service department sucks. No one has called me about my car that's been there a MONTH car that's been there a MONTH More

Nice people but they sold the truck that they arranged for me to see before I got to my appointment. for me to see before I got to my appointment. More

They seem to loan to employees, new trucks on the lot for hauling jobs. When the interiors of the truck beds are damaged, the damage is not repaired, but hidden. An after-market "drop-in" plastic bed liner hauling jobs. When the interiors of the truck beds are damaged, the damage is not repaired, but hidden. An after-market "drop-in" plastic bed liner is haphazardly installed to hide the damage from an unsuspecting buyer. Salesman Josh Baldwin tells any prospective buyer that the liner can't be removed and must be purchased with the truck, The buyer is never told that the bed liner voids the GM bed corrosion warranty. Salesman Josh Baldwin also lies to GM retires telling them he can get their GM discount authorization number for them. In fact,under the GM employee purchase program rules, he can not do this at all. In doing this Baldwin and the dealership can cheat the GM employee out of the deeply discounted GM"S" price shown on the factory invoice, and charge excessive misc. fees that the employee purchase program does not allow. The most, in any and all total dealer fees, is $75.00 as per the program rules the dealer must follow. One example of the many scam fees charged is a $100.00 charge to mail the factory supplied Certificate of Origin to the BMV, The buyer can hand carry it to the BMV when he/she applies for title and license plates, for free. Unfortunately, some factory supplied accessory items are stripped from these new trucks, like the emergency fuel funnel. Bottom line is that this dealership operates like a shameless seedy, wrong-side-of-the-tracks, back alley used car scam lot. Please, save yourself a lot of grief, and go to a reputable dealer More

My wife took are 2018 Chevy Silverado in Saturday 02/22/20 for a scheduled oil change and tire rotation. She drove it back home and we didn’t pull it out of the garage till Monday morning. I noticed 02/22/20 for a scheduled oil change and tire rotation. She drove it back home and we didn’t pull it out of the garage till Monday morning. I noticed oil on are garage floor. I looked underneath the truck and seen oil dripping out of holes in a plastic skid plate/cover. So I contact the Sam Pierce service department and they tell me to bring back in when I can so they can look at it. I told them I can’t make it there till this next Saturday. The service guy tells me to make sure I keep checking the oil and keep oil in so you won’t blow your engine. So I payed $60.00 for a oil change and take my vehicle in there that was not leaking before this oil change and now I got to buy more oil and put in it till I get it there for them to look at it. so now I got the cost of more oil and more time out of my schedule to take it back to them to fix something that they didn’t do right. I have this 2018 lease and 2019 lease with them. Do to another major issue I had with them on a 2013 Chevy Cruze we bought off them that didn’t make it home after I bought it we are pretty much done with this dealership. This has to be one of the worst service centers I’ve ever dealt with. And for the sales department to sale me a lemon car off the lot that was never checked out. I will not purchase another vehicle again or have any maintenance ever done at Sam Pierce Chevrolet ever again. More