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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 07, 2021

The service team at this dealership is great. They took the time to understand my needs and performed the service in a timely manner keeping me updated the entire time. They all had great attitudes, and I More

by mdh98h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Dec 08, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello mdh98h, We would appreciate the chance to welcome you back to Five Star Ford Lewisville. Thank you for rating your most recent visit and please stay in touch at 972-221-2900. Safe travels and happy holidays, Chuck Lee, Service Director

December 07, 2021

Great service did a good job just little too long waiting need to be faster More

by Cheesewagon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Cheesewagon, We know your time is valuable and your patience was appreciated during your service visit at Five Star Ford Lewisville. During your next appointment, please ask for me and I will gladly oversee your vehicle's care. If you would like to reach me beforehand, please do at clee@fordcountry.net or 972-221-2900. Thank you for your loyalty. Sincerely, Chuck Lee, Service Director

December 04, 2021

The customer service was excellent from the beginning until it was time to pick up the car. Jon was very nice at keeping me informed. More

by Rosa Harvey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Crutcher
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Dec 06, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rosa, Customer communication is important and we are here for you. Any time you need advice from Ron, Jon, or me, we will be ready to answer your call at 972-221-2900. Thank you for taking the time to rate your Five Star Ford Lewisville visit. Thank you, Chuck Lee, Service Director

December 04, 2021

Sam Pack’s Lewisville has always done the service on my Fords. From scheduling the service to the time it is completed. Everyone is professional. More

by rbreyel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York. 5 stars , Kris Wayton, Annette Congrove
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Dec 06, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, rbreyel, for being a loyal Five Star Ford Lewisville service customer. It is always great to see you. Please don't hesitate to let us know when you have vehicle concerns between visits at 972-221-2900. We are here to share our knowledge every time you need it. Happy Holidays, Chuck Lee, Service Director

December 03, 2021

Paul manages our entire experience and takes great care of us in all our Ford’s. More

by ppetty66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Dec 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello ppetty66, We appreciate hearing that you find working with Paul and the Five Star Ford Lewisville team efficient. Expect nothing less every time you visit. When you need future service on your Fords, we are here to help at 972-221-2900. Thank you, Chuck Lee, Service Director

December 03, 2021

Professional service and they know what they’re doing plus their prices are very competitive More

by Albasha56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Dec 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Albasha56, for taking the time to rate your Five Star Ford Lewisville service visit. Pete and I welcome your maintenance or repair questions between visits at 972-221-2900. We are here to keep you safe and comfortable in your ride. Happy Holidays, Chuck Lee, Service Director

December 01, 2021

The Ford pickup and deliver service saved time and made it possible for me to get my car maintenance. for the passenger air bag light. I enjoyed the experience! Thanks! More

by Randywaynetaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Crutcher
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Dec 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville for your vehicle's care. It is great to hear you found our processes convenient. Call us again at 972-221-2900. We will be happy to help. Take Care, Chuck Lee, Service Director

December 01, 2021

Annette is always friendly and takes great care of me. Always take great care of me. More

by Mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Dec 02, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Mickey, Thank you for your loyalty to Annette and Five Star Ford Lewisville! Between visits, let us know when you have repair or maintenance concerns at 972-221-2900. We are here to answer all of your automotive questions. Safe travels and happy holidays, Chuck Lee, Service Director

December 01, 2021

My visits are always good. Everybody was professional, and helpful. Very fast work and great service. More

by Antkmo75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Dec 02, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Antkmo75! We are happy to have the opportunity to serve you and your vehicle's care at Five Star Ford Lewisville. Whenever you have automotive concerns, reach us at 972-221-2900. Best Regards, Chuck Lee, Service Director

December 01, 2021

Service department is prompt, efficient, and a pleasure to deal with. Better than most. Thank you ! More

by Diesel-rattle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for being a Five Star Ford Lewisville service customer. Between visits, Zack and I welcome your questions at 972-221-2900. Safe travels this holiday! Best Regards, Chuck Lee, Service Director

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