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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 22, 2021

Annette was very very helpful and kept us informed as we Went through the service process More

by Gdf1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Dec 23, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Gdf1974, Thank you for taking a moment during this busy time to rate Annette and Five Star Ford Lewisville. We appreciate you and your business. Let us know how we can be of service in 2022. Stay in touch at 972-221-2900. Happy Holidays, Chuck Lee, Service Director

December 21, 2021

Great team awesome service and they keep in constant contact with you during the entire process. More

by terry.sims34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Dec 22, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Happy Holidays, terry.sims34, from Five Star Ford Lewisville. We look forward to seeing you and your vehicle in 2022. Safe travels and please stay in touch at 972-221-2900. Best Regards, Chuck Lee, Service Director

December 21, 2021

A nice and friendly staff. They where very helpful. They kept me informed on the status on my truck. More

by marshall.burton3230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Peralta-Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete, Paul Sears
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Dec 21, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello marshall.burton3230, Our focus is keeping you safe and comfortable in your Ford. Please reach our service team at 972-221-2900 whenever you have care concerns. We look forward to seeing you again in 2022. Thank you, Chuck Lee, Service Director

December 19, 2021

Just an excellent service as always. Everybody was really helpful. And they did a great job on my vehicle. More

by Danispineda1207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Dec 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Danispineda1207! Annette and our Five Star Ford Lewisville service team appreciate the opportunity to help with your vehicle care. Whenever you have automotive questions, please reach us at 972-221-2900. Happy Holidays, Chuck Lee, Service Director

December 18, 2021

I have been dealing with the service department at Sam Pack’s Five Star Ford for about 20 years and I highly recommend them! More

by Imstinky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Dec 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Imstinky, We have appreciated all twenty years serving you at Five Star Ford Lewisville. Thank you so much for your loyalty to the Sam Pack Group. We look forward to serving you throughout 2022. Happy Holidays, Chuck Lee, Service Director

December 17, 2021

I Branga tire in for warranty work I was working with Pete he looked up my warranty and took care of the tire for me it was ready when he said it would Brang What more could you ask for More

by Rduffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Dec 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rduffin, We really appreciate it when our customers share their Five Star Ford Lewisville experiences. Thank you for choosing our dealership for the repair of your tires. We hope to hear from you again at 972-221-2900. Safe travels and happy holidays, Chuck Lee, Service Director

December 17, 2021

Professional, efficient and willing to go above and beyond to provide a good experience. Will use them again More

by Greggweber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Dec 17, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Greggweber, Your review and high marks for Five Star Ford Lewisville are appreciated! Any time Paul or I can offer our advice, reach either of us at 972-221-2900. Thank you for being our customer and please stay in touch. Happy Holidays, Chuck Lee, Service Director

December 17, 2021

Took a lot of work and time, but my car is fixed thanks to your service dept and Ron Romano! More

by Chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Chuck, It is always great to hear from our valued Five Star Ford Lewisville customers. When Ron or I can share our vehicle advice, don't hesitate to reach us at 972-221-2900. Thank you and happy holidays, Chuck Lee, Service Director

December 16, 2021

Service here was amazing and I would recommend them to my friends and family. They got me in and out with great care and knowledge of what was going on. More

by Isaac Bowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete York , Paul Sears
Report | Print
Dec 17, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Isaac, The Five Star Ford Lewisville service team appreciates the opportunity to care for your vehicle. Between visits, your all or your automotive questions are welcomed at 972-221-2900. Let us know how we can help you enjoy your ride. Thank you and happy holidays, Chuck Lee, Service Director

December 16, 2021

Friendly staff and always keeps you up on things and always asking if you need anything More

by ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Dec 17, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ron, We want you comfortable and knowledgeable every time you visit the Five Star Ford Lewisville service department. Thank you for recognizing Annette and please reach us again at 972-221-2900. Safe travels this holiday season. Take Care, Chuck Lee, Service Director

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