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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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January 27, 2022

I just wanted to take a minute and brag on Misty for the constant level of excellent custom service that she offers. From making sure that when I purchase a new truck every i gets dotted and every t gets c More

by tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Tim, We always appreciate hearing from our valued Five Star Ford Lewisville customers. Misty is definitely an asset to our customers and the dealership. Thank you for recognizing her efforts and please reach us any time you need automotive help at 972-221-2900. Best Regards, Jay Odom, General Sales Manager

January 27, 2022

Pete York is a great service writer. Wished the Pete York is a great service writer. Wished the mechanics would top off fuilds and clean up the extra oil spilled in the engine area. I have a drip More

by Rwise125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rwise125, Thank you for recognizing Pete. Your feedback is duly noted and we hope to provide a better end result after your next visit. Please reach Pete or me at 972-221-2900. We strive for complete customer satisfaction. Sincerely, Chuck Lee, Service Director

January 27, 2022

Great customer service. Everyone is knowledgeable via phone and in person. Pete answered all my questions and kept me informed. More

by Geegee713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Geegee713, Thank you for taking the time to review your Five Star Ford Lewisville experience with Pete and our service team. When you have future maintenance needs, please give us a call at 972-221-2900. We look forward to seeing you and your vehicle again. Take Care, Chuck Lee, Service Director

January 27, 2022

The service is excellent and Pete it was so helpful thank you so much for the good service More

by Eriklopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Pete?, Paul Schroeder
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Eriklpoez, It is great to hear you found working with Pete and the Five Star Ford Lewisville service team efficient. Between visits, don't hesitate to ask for Pete, Paul, or me at 972-221-2900. We are here to share our automotive advice. Thank you, Chuck Lee, Service Director

January 27, 2022

Service writer, transportation, and office help excellent.Explanation of work to be done explained thoroughly and the estimated cost. Transportation service on time , friendly, and mask wearers. More

by rj_collard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello rj_collard, It is our goal at Five Star Ford Lewisville to offer our service guests all the necessary information to help them understand the care needed for the vehicle. Our knowledge is only a phone call away. When you have future questions, reach Zack or me at 972-221-2900. We are happy to help. Thank you, Chuck Lee, Service Director

January 26, 2022

I had an appointment for 9 a.m. I arrived 10 minutes early. I was immediately guided to zak the service agent.. he was very friendly and informative about the service for the car and the possible durati More

by Mbarons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mbarons, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for choosing our service center for the care of your Ford. Between visits when vehicle care questions arise, we want to hear from you at 972-221-2900. We appreciate the chance to help you. Best Regards, Chuck Lee, Service Director

January 23, 2022

I had the mobile oil change yesterday. The technician was very nice and called to let me know when he was on his way and the service went very well. More

by bill chaney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jan 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bill, It is great to hear you found the Five Star Ford Lewisville mobile services efficient. We want to hear from you again at 972-221-2900. Don't hesitate to let us know when we can help with future vehicle care needs. Thank you, Chuck Lee, Service Director

January 22, 2022

Great experience with my visit with the ford dealership and very nice people five star rating More

by Dino4695
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Dino4695, for choosing Five Star Ford Lewisville for your vehicle care. Any time Ron or I can offer our advice, please reach either of us at 972-221-2900. We are here to help in any way we can. Safe Travels, Chuck Lee, Service Director

January 22, 2022

Visited the service department for scheduled maintenance on my vehicle. The service advisor was knowledgeable and kept me informed during my visit. General manager walked through and greeted us and introdu More

by DennisL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jan 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, DennisL, for taking the time to rate the Five Star Ford Lewisville service department. We look forward to welcoming you back for future vehicle care. Until then, don't hesitate to call Pete or me at 972-221-2900 with questions. We want to help you enjoy your ride. Take Care, Chuck Lee, Service Director

January 21, 2022

Zach was amazing. Very kind and informative. I appreciate the updates he gave me while working on my car. 10/10 recommend having Zach service your vehicle. More

by townsend_jazmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your recommendation of Zack and the Five Star Ford Lewisville service department. Our staff remains available for additional care concerns at 972-221-2900. We appreciate the chance to help with your vehicle's care. Best Regards, Chuck Lee, Service Director

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