Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
February 16, 2022

Paul Schroeder’s determination to locate an intermittent problem (he’s done it with two different issues) is far beyond any other service writer I’ve encountered in 40 years of truck ownership More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder, Annette Congrove
Feb 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bill, It is great to hear you found working with Amanda, Paul, and the Five Star Ford Lewisville service team efficient. Any time we can help diagnose issues with your Ford, reach us at 972-221-2900. We are here to help you enjoy your truck. Thank you, Kelly Blackwell, General Manager

February 16, 2022

This is a five star dealer. And five Star people. Zack has always found a way to fix this old thunderbird. More

by Hannibal195520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Hannibal195520, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for your remarks and high rating. When you need care for your Ford in the future, reach our advisor and techs at 972-221-2900. We are here to help you stay knowledgeable about your Ford. Sincerely, Kelly Blackwell, General Manager

Feb 17, 2022 -

Hannibal195520 responded

My t bird was sold new by Sam Pack. I am the 2nd owner. Zack at Pack has handled my old car problems.

Feb 17, 2022 -

Hannibal195520 responded

I want Zack and the Pack to know that I can count on them to keep my old Bird on the road.

Feb 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your additional comments! We will make certain to share your kind words with Zack and the staff. We really appreciate you!

February 16, 2022

Best experience I've ever had at a dealership. EVER. Tim was so polite and helpful and kept me updated the entire time. The service director also introduced himself to me. Nice fella. I just sold More

by awallace0087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Feb 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello awallace0087, Keeping our Five Star Ford Lewisville guests informed with their vehicle's care is a priority. Thank you for recognizing our service team and please continue to reach us at 972-221-2900. Let us know how we can help in the future. Best Regards, Kelly Blackwell, General Manager

February 16, 2022

The service is definitely a 5 star. I will never go anywhere else. If you want good service the will make getting your car repaired five star ford of Lewisville is the place to go. More

by peteyork
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete york, Paul Schroeder, Annette Congrove, Paul Sears
Feb 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, peteyork, for your loyalty to the Five Star Ford Lewisville service department. Helping you maintain your Ford is a priority. Any time our advisors or techs can share their knowledge, please reach us at 972-221-2900. We appreciated helping you care for your Ford. Best Regards, Kelly Blackwell, General Manager

February 15, 2022

The team member that helped me was ver nice and made sure that I was taken care of. Car dealerships are always cringe worthy experiences, but I appreciated the atmosphere and care. The staff was great! More

by erica.rutherford23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Lowery
Feb 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello erica.rutherford23, Your endorsement of the Five Star Ford Lewisville service department is appreciated. We look forward to hearing from you again at 972-221-2900. Don't hesitate to contact Tim and our technicians when you have automotive concerns. Thank you, Kelly Blackwell, General Manager

February 14, 2022

Very friendly and helpful. Took there time with me and answered all my questions. Service was fast and done right. More

by Tomtrain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tomtrain, Thank you for your feedback. Keeping you knowledgeable about your Ford is the goal. Any time you need Ron or my advice, please reach us at 972-221-2900. We look forward to seeing you at Five Star Ford Lewisville. Best Regards, Chris Selbach, Service Director

February 14, 2022

Awesome experience first time visiting. Will recommend and visit again. Service personnel is A1 Thanks More

by Big CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Big CHRIS, Thank you for rating your Five Star Ford Lewisville visit. Your recommendation and business are truly appreciated. Don't hesitate to contact Ron or me at 972-221-2900. We want to answer all of your Ford questions. Take Care, Chris Selbach, Service Director

February 14, 2022

Best service department in North Texas! Paul Schroeder and his service team are World Class ambassadors of customer care. More

by PKula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Feb 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello PKula, It is great to hear you find the Five Star Ford Lewisville service department efficient. Paul is a great advisor and continues to be available at 972-221-2900 when you have vehicle concerns. We want to help with all of your automotive needs. Thank you, Chris Selbach, Service Director

February 13, 2022

A fantastic dealership. Very pleasant people; salespersons are not pushy, very knowledgeable about all Ford vehicles and happy to answer any questions. I was very impressed with Mr. Hunter Ligget More

by msiuta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Liggett
Feb 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello msiuta, It is our pleasure to help with your automotive needs at Five Star Ford Lewisville. Hunter, Ron, and I welcome all of your vehicle questions at 972-221-2900. Let us know how we can help you enjoy your ride. Thank you, Kelly Blackwell, General Manager

February 11, 2022

Pete’s great always helpful and awesome to talk with. The coffee machine was a life savor. 10 out of 10 would recommend this location. More

by Nickmalmberg19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, York
Feb 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Nickmalaberg19, It is always great to hear from our satisfied Five Star Ford Lewisville customers. Your business and recommendations are appreciated. Any time Pete or I can offer advice, please reach us at 972-221-2900. Our knowledge is only a phone call or visit away. Thank you, Kelly Blackwell, General Manager

...
84
...