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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 03, 2022

Ron has been my advisor for the last 5 years and he has been the best at his job. I will continue to visit your service department because of Ron Romano. More

by Fresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Fresh, We really appreciate your high marks and feedback for Ron and the Five Star Ford Lewisville service department. Helping you continue to enjoy your Ford is a priority. Don't hesitate to contact our staff at 972-221-2900 whenever you have maintenance or repair questions. Thank you, Kelly Blackwell, General Manager

March 02, 2022

Very professional service manager and technicians. They diagnosed the computer problems I was experiencing with my new truck, and solved the problem. I am very satisfied. More

by Three2splitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Three2splitter, The Five Star Ford Lewisville service team is here to help you fully enjoy your truck. Anytime you have issues with your Ford, call us at 972-221-2900. Thank you for choosing our dealership and please stay in touch. Best Regards, Kelly Blackwell, General Manager

March 02, 2022

My Ford Edge is getting older and needs a lot of service. I am taken care of every time I come in . More

by Jesus Saves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for rating your Five Star Ford Lewisville service visit. Zack and our technicians welcome your questions at 972-221-2900. We want to keep you safe and comfortable in your Ford. Best Regards, Kelly Blackwell, General Manager

March 02, 2022

We have 6 fords. We have owned 11 fords. We shop at sam pack and do most of the repairs on the vehicles at the dealership. Zach nixon is outstanding. Ray ramona is More

by wegendt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, wegendt1, for such loyalty to Five Star Ford Lewisville. Your recognition of our staff is greatly appreciated. Any time we can offer our advice, please don't hesitate to call 972-221-2900. We are here to help in any way we can. Take Care, Kelly Blackwell, General Manager

February 28, 2022

The 5 Star Ford Lewisville service team are second to none when it comes your automobiles needs. They took care of all my concerns and trucks issues. I left very impressed. More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Eric, The Five Star Ford Lewisville service team wants to continue hearing from you at 972-221-2900. You are a valued customer and your driving comfort is our concern. When we can offer answers, please stop by or give us a call. Thank you for your business and review. Take Care, Kelly Blackwell, General Manager

February 27, 2022

Great service. In and out quickly. I would recommend this dealership for purchase and service. More

by d.pinnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Feb 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello d.pinnell, We always appreciate hearing from our satisfied Five Star Ford Lewisville customers. Thank you for recognizing Pete and the service department. Any time you need our advice, reach us at 972-221-2900. Your driving experience is important to us. Best Regards, Kelly Blackwell, General Manager

February 27, 2022

Outstanding service by Ron M. In the service dept. He is one of the main reasons I continue to use FiveStar Ford as my main auto vendor. Keep that man!!! More

by Jhon E C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jhon, for taking the time to rate your Five Star Ford Lewisville service visit. Ron is a great advisor and your questions are always welcomed at 972-221-2900. When you have vehicle concerns, we look forward to helping you address them. Best Regards, Kelly Blackwell, General Manager

February 26, 2022

Everyone was willing to help. And Everyone was all smilingly with the best attitudes could not ask for more than that More

by peteyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete york, Paul Schroeder, Annette Congrove, Paul Sears
Feb 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello peteyork, Thank you for endorsing the Five Star Ford Lewisville service staff. Your driving safety and comfort are important to all of us at the dealership. When you have automotive concerns, we want to hear from you at 972-221-2900. You are a valued customer! Best Regards, Kelly Blackwell, General Manager

February 26, 2022

Outstanding response to my request and requirements. I wouldn’t want to deal with any other team or dealership. More

by BALFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Feb 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello BALFORD, It is always great to hear from our Five Star Ford Lewisville customers. Thank you for taking the time to rate your service experience. Pete and our service team are always available for questions at 972-221-2900. Don't hesitate to reach us. Best Regards, Kelly Blackwell, General Manager

February 23, 2022

This was my first service visit and every aspect of it from making the appointment to picking up the vehicle after service was great. More

by Jim L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Feb 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, Jim. We understand time is valuable and our service team will continue to work efficiently to get you on your way. Reach Pete or me at 972-221-2900 any time you need our advice. We look forward to seeing you and your vehicle again. Thank you, Kelly Blackwell, General Manager

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