Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
March 15, 2022

Delivered on time and budget as usual! !! Paul and his team are a well oiled machine!!! More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Mar 15, 2022 -

Rich responded

Good job!!

Mar 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rich, Your loyalty to Five Star Ford Lewisville is truly appreciated. When Paul and our service team can address questions about your vehicle, don't hesitate to call us at 972-221-2900. Your driving safety and comfort are the goals. Thank you for your review and business, Kelly Blackwell, General Manager

March 15, 2022

I was very pleased with the process. They called a Lyft for me because the Five Star shuttle was already out. Pete let me know what would be done and even went over my service plan. More

by KC5AMT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Mar 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello KC5AMT, Convenient service and information are both priorities in the Five Star Ford Lewisville service center. Thank you for taking the time to recommend Pete and our dealership. We continue to welcome your automotive questions at 972-221-2900. When you have concerns, don't hesitate to call our advisors and techs. Best Regards, Kelly Blackwell, General Manager

March 15, 2022

Great service technician. Service was done to all expectations and beyond. Very knowledgeable about using insurance. More

by Big CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
Report | Print
Mar 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Big CHRIS! Any time the Five Star Ford Lewisville service team can help you with the maintenance and coverage of your Ford, we want to hear from you. Please stop by or give us a call at 972-221-2900. You are a valued customer and we look forward to seeing you again. Best Regards, Kelly Blackwell, General Manager

March 14, 2022

5 Star Ford provides exceptional service. The service rep (Ron Ramano) always follows up and is proactive in ensuring everything that is needed is done. More

by Jfmiskell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jfmiskell, It is always great to hear from our Five Star Ford Lewisville customers. Thank you for recognizing Ron and the service department. We hope to continue hearing from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

March 13, 2022

The work was performed promptly and I was kept informed of my vehicle status by the service manager. More

by JRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Report | Print
Mar 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

JRP, Customer communication is an important tool in the Five Star Ford Lewisville service center. We remain available for your auto care questions at 972-221-2900. Let us know when we can share our knowledge. Thank you for rating your visit and for being our customer. Best Regards, Kelly Blackwell, General Manager

March 11, 2022

Based on warranty service experience: Great experience. Thank you for keeping me informed about the vehicle status. Zach is a great guy and listened to me about issues that were known about on More

by simbacat233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello simbacat233, Communication is important to share with our Five Star Ford Lewisville guests. Between visits, Zack and I welcome questions about your Ford at 972-221-2900. We want you knowledgeable about your vehicle. Thank you, Kelly Blackwell, General Manager

March 11, 2022

Everything about my experience was outstanding. Paul Schroeder did and staff did a great job. I will go out of my way to use this dealership again. More

by Greggweber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, Paul Schroeder
Report | Print
Mar 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Greggweber, We look forward to seeing you again at Five Star Ford Lewisville when you have future vehicle needs. Thank you for recognizing Paul and our service staff. Please reach us any time you need our advice at 972-221-2900. We are here when you need us. Best Regards, Kelly Blackwell, General Manager

March 10, 2022

Excellent service from Zach in the service department. Took great care of me and communicated More

by William.crosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello William, You are a valued Five Star Ford Lewisville customer and we are grateful to have your business in our service department. Zack is a wealth of information, so please don't hesitate to call again at 972-221-2900. Whenever you have questions, we want to hear from you. Safe travels and please stay in touch, Kelly Blackwell, General Manager

March 08, 2022

We always trust a Five Star Ford to take care of our family vehicles. Paul Schroeder is very helpful and efficient. More

by vhvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Mar 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello vhvr, We are honored to help your family with the maintenance of your vehicles at Five Star Ford Lewisville. When Paul or our techs can offer care advice, please reach us at 972-221-2900. We look forward to keeping you safely on the roads. Thank you, Kelly Blackwell, General Manager

March 08, 2022

Only have experience with the service department. Everyone that I've come in contact with there is very professional and courteous. More

by bobbygates1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello bobbygates1975, Thank you for taking the time to recognize Tim and the Five Star Ford Lewisville service staff. When future questions arise, reach our advisors and techs at 972-221-2900. We are here to keep you comfortable and safe in your Ford. Take Care, Kelly Blackwell, General Manager

1
...
79
80
81
...
114