Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
Sort by
March 20, 2022
Paul is the best service manager! His communication and personal service to you is refreshing. It is wonderful knowing your vehicle and money are in good hands. His communication and personal service to you is refreshing. It is wonderful knowing your vehicle and money are in good hands. More
by Margie. T
Employees Worked With
Paul Schroeder
March 19, 2022
It was an awesome experience this time . Previously had to wait for someone to come and check the vehicle despite having an appointment ,but this time it was spot on ,hope they keep the same Previously had to wait for someone to come and check the vehicle despite having an appointment ,but this time it was spot on ,hope they keep the same way every time. More
by Ram
Employees Worked With
Pete york
March 18, 2022
Great Service! Jon C. Was outstanding- on point with status updates. I would recommend Jon and the dealership for any mechanical work. Jon C. Was outstanding- on point with status updates. I would recommend Jon and the dealership for any mechanical work. More
by VDuber
Employees Worked With
Jon Crutcher
March 18, 2022
Made an appt time over the phone to get a recall taken care of. Took the day off and took my car in (40 minutes away). Was told that the ONE guy that does the recall isn’t in for this day. Even when I tol care of. Took the day off and took my car in (40 minutes away). Was told that the ONE guy that does the recall isn’t in for this day. Even when I told them over the phone what the recall is for. Then why schedule the appt and why didn’t I get a call to reschedule. Instead I took the day off and now I have to on Tuesday as well. When I complained to Paul Sears (service Mgr) he asked me if I would like a pen for my trouble. Not even kidding. He then proceeded to tell me that Ford is very generous with their employees days off and he didn’t understand my frustration. Very very poor customer service and people skills. Drive the extra 10 minutes to other Ford dealerships. This place clearly doesn’t care about the customers. More
by john.thompson789
Employees Worked With
Paul Sears
March 16, 2022
I had an appointment for service and was taken as soon as I arrived at the dealership. My person was Pete. He was extremely helpful, knowledgeable and friendly. Everything went smoothly and I wax very hap I arrived at the dealership. My person was Pete. He was extremely helpful, knowledgeable and friendly. Everything went smoothly and I wax very happy it’s everything overall. More
by Jgregg
Employees Worked With
Paul Sears
March 16, 2022
Service advisor Zack is my go to person to get my truck serviced. He knows what my F250 service needs are and does not recommend unnecessary service. He even has a plan for my next service event. serviced. He knows what my F250 service needs are and does not recommend unnecessary service. He even has a plan for my next service event. More
by pmckee
Employees Worked With
March 16, 2022
Getting our Ford Bronco Sport to Five Star Ford in Lewisville was a crazy adventure, but once it was there they did a great job. They were quick to order necessary parts, quality service and kept us i Lewisville was a crazy adventure, but once it was there they did a great job. They were quick to order necessary parts, quality service and kept us in the loop about what was going on. More
by terri
Employees Worked With
March 16, 2022
Paul Schroeder is my Service Advisor for 2 vehicles over 12yr. He Is great (5) star. The choice of vehicle and dealership is majorly influence by the outstanding service department and the Paul Schroeder re 12yr. He Is great (5) star. The choice of vehicle and dealership is majorly influence by the outstanding service department and the Paul Schroeder representative. Most professional, through and thoughtful experiences of my vehicle service history. More
by Andy
Employees Worked With
Paul Schroeder
