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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 28, 2022

My service rep Zac Nixon is the best. Dealership always comes through when i need work done on mu truck Thanks More

by Jerrybaird100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jerrybaird100, On behalf of Zack and the Five Star Ford Lewisville service staff, thank you for choosing our dealership for the care of your truck. Whenever we can offer our Ford knowledge, please reach us at 972-221-2900. We are here to help you fully enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

March 27, 2022

Peter in service very knowledgeable and friendly a credit to five star for having peter More

by dorothy_meyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter in service
Report | Print
Mar 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dorothy, Your recommendation of the Five Star Ford Lewisville service center is truly appreciated. Pete and our techs want you safe and comfortable in your Mercury. When you need vehicle advice, reach us at 972-221-2900. Let us know how we can help you enjoy your car. Thank you, Kelly Blackwell, General Manager

March 25, 2022

Fast, thorough, reasonably priced, service rep was very professional, fully explained what was needed. Couldn’t be more satisfied! More

by Chuck
Recommend Dealer
Yes
Employees Worked With
Pete in service
Report | Print
Mar 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Chuck, Your business is appreciated in the service department at Five Star Ford Lewisville. Customer satisfaction is always the goal. Reach Pete and our techs any time you have concerns at 972-221-2900. We are here for you. Thank you, Kelly Blackwell, General Manager

March 25, 2022

John did a great job taking care of our car and communicating. We were very happy with the results More

by alimajed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in Service
Report | Print
Mar 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello alimajed, On behalf of John and the Five Star Ford Lewisville service staff, thank you for your high marks. Keeping your Ford in great running condition is important and we are grateful to be of help. Reach us any time at 972-221-2900. We are here to answer all of your automotive questions. Thank you, Kelly Blackwell, General Manager

March 25, 2022

I thought the service was great and the work well done. Very fast service as well More

by Adsum7997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amberle and Dakota
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Mar 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Adsum7997, The Five Star Ford Lewisville service team appreciates your review. We want to help with all of your Ford questions. Between visits, don't hesitate to reach Amberle, Dakota, or me at 972-221-2900. Helping you fully enjoy your vehicle is our priority. Thank you, Kelly Blackwell, General Manager

March 25, 2022

Five Star Ford service dept in Lewisville is fantastic. They have been servicing our vehicles for years and always has done an excellent job. More

by Debbiegrimmett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Debbiegrimmett, Your endorsement of Ron and Five Star Ford Lewisville is greatly appreciated. We want to help you fully enjoy your Ford. Reach our service team any time you have vehicle concerns at 972-221-2900. Your driving safety and comfort are a priority. Thank you, Kelly Blackwell, General Manager

March 25, 2022

Excellent customer service experience and stayed informed on service that I needed for my vechicle More

by hall2006@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello hall2006, Communication is important and a priority with our Five Star Ford Lewisville customers. Helping you stay knowledgeable about the care of your Ford is our goal. Between visits, reach Zack and our techs at 972-221-2900. Let us know how we can help with your driving comfort and safety. Best Regards, Kelly Blackwell, General Manager

March 25, 2022

Excellent customer service & concern! You are always given options of what is best for your car when it’s serviced. More

by Roene Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
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Mar 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Roene, Thank you for being a valued Five Star Ford Lewisville customer. Zack, Pete, and our techs are available for technical or care questions any time at 972-221-2900. We want to keep you fully knowledgeable about your car. Safe travels and please stay in touch. Best Regards, Kelly Blackwell, General Manager

March 24, 2022

Pete in Service was Great he helped me with the update on my FordPass. I would highly recommend Sam Pack Ford Service Department. More

by EMOK2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York, Danny Guerrero
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Mar 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello EMOK2010, Your recommendation of the Five Star Ford Lewisville service center is appreciated. Any time you have questions about your FordPass or care of your vehicle, reach us at 972-221-2900. Sharing our knowledge is always available to our valued customers. Thank you, Kelly Blackwell, General Manager

March 24, 2022

I was in desperate need of an oil change when I stopped at the service department late on a Saturday afternoon. Since I was a “walk in”, they didn’t have time for a full service, but the were able to get m More

by Jim R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete?
Report | Print
Mar 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jim, Thank you for stopping by Five Star Ford Lewisville. We do our best to accommodate our customers no matter the time of day. If you would like to come back for a complete service visit, please reach us at 972-221-2900. We want you completely satisfied with the care of your Ford. Take Care, Kelly Blackwell, General Manager

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