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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 11, 2022

Clean , organized and friendly customer service . staff acknowledge customers. I appreciate the work they do for all customers. Pete York, is friendly and updated about my car in a timely manner. More

by Yolah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Apr 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Yolah, Thank you for choosing Five Star Ford Lewisville for your auto needs. Pete is very customer-centered and continues to be available for your vehicle questions at 972-221-2900. We look forward to seeing you and your Ford again. Best Regards, Kelly Blackwell, General Manager

April 10, 2022

The best representation of this dealership and service would be Tim Lowery. He is professional, personable and knowledgeable. I will recommend him any day. More

by l.thomaslarabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lowery was great, Paul Sears
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Apr 10, 2022 -

l.thomaslarabee responded

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April 09, 2022

They have a great customer service, very helpful and they are always willing to help More

by Fely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Apr 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Fely, Thank you for making Five Star Ford Lewisville your auto dealer. When you need answers to your vehicle care concerns, Pete and our techs welcome your questions at 972-221-2900. We are here to help you enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

April 07, 2022

Everything Went Great Today, and I was kept informed throughout the time my truck was being serviced. More

by Cowboy Z7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello CowboyZ7, You are a valued Five Star Ford Lewisville customer. Thank you for rating your visit to our service center. Ron and our staff welcome questions any time at 972-221-2900. Your driving safety and comfort are a priority. Thank you, Kelly Blackwell, General Manager

April 07, 2022

The service department was communicative, professional and fast. Really appreciated them giving me the attention and care that a man would get. More

by TK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac
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Apr 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello TK, The Five Star Ford Lewisville staff know how important customer communication can be to help with the understanding of vehicle care. We want to continue hearing from you at 972-221-2900 when you have concerns. Keeping you informed and helping you enjoy your Ford is our priority. Thank you for rating your experience and please stay in touch. Best Regards, Kelly Blackwell, General Manager

April 06, 2022

First time with this truck that I had a service issue rather than maintenance. Everything went great and I got my truck back in a timely manner. Thanks Paul and everyone there. More

by Greggweber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Apr 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Greggweber, We are grateful for the chance to help keep your truck running well. Whenever you have general maintenance or technical repair questions, we are here to offer our professional advice. Paul and our service techs are always available to you at 972-221-2900. Thank you for your kind recommendation and business. Best Regards, Kelly Blackwell, General Manager

April 06, 2022

Kept me informed at all times. Satisfied with the work that was done and time it took. More

by Kwischnewsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kwischnewsky, for taking the time to review Zack and Five Star Ford Lewisville. Your satisfaction is always a priority. Your driving safety and comfort are our goals. Call us any time at 972-221-2900 when we can share our knowledge. Best Regards, Kelly Blackwell, General Manager

April 06, 2022

Paul Schroeder always does amazing work for us he is out go to person for all our diesel needs . Thank you for being Amazing! More

by Amy_castro_39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Apr 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Amy_castro_39, You are a valued Five Star Ford Lewisville. We really appreciate the opportunity to be your service center. Paul is a wealth of information. He and our techs look forward to hearing from you again at 972-221-2900. Don't hesitate to call us between visits. Thank you, Kelly Blackwell, General Manager

April 05, 2022

Chuck Lee exceeded expectations, diagnosed the issues that required attention, completed necessary repairs upon arrival, advised future preventative maintenance, and I would highly recommend This Dealers More

by lhockeynut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lee
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Apr 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello lhockeynut, It is great to hear your Five Star Ford Lewisville service experience went well. Expect nothing less every time you visit. Chuck and his team focus on customer care and complete satisfaction. Thank you for recognizing their efforts and please stay in touch at 817-438-1700. Best Regards, Kelly Blackwell, General Manager

April 03, 2022

Paul Schroeder is the only guy to take your diesel truck to. He knows Ford Diesels better than anyone and always provides great service. More

by 2012 F250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Apr 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your commitment to Five Star Ford Lewisville for the care of your truck. Paul is a great source of Ford vehicle care and maintenance knowledge. Between visits, don't hesitate to reach him and our techs at 972-221-2900. You are a valued customer. Best Regards, Kelly Blackwell, General Manager

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